HOME COMFORT HEATING & AIR CONDITIONING,INC

We were so impressed with Home Comfort! We had a lot of questions when doing our research and Aaron and Chris showed exceptional patience, coming out to our house twice to go over the different product options available to us and describe the installation process. We chose Home Comfort over the other 4 contractors we interviewed because we liked their professionalism, their ratings on Angie's List, and their O% financing option. The installation went like clockwork. Just as had been described to us, first the electricians came, who were so friendly and efficient. Then came the installation crew who worked steadily through the day, pausing to give me updates along the way. Both the furnace and air conditioning unit were installed carefully, with great attention to detail. We appreciated that they covered our floors and cleaned up thoroughly when they were done. They also fixed the insulation in our attic that had fallen down, before running the coolant lines through. Last came Johnny who fired up the system and made sure both the furnace and air conditioner were communicating properly with our new thermostat. The office staff then contacted me to schedule an appointment with the city inspector, who came out the next day and signed off on everything. They did a fabulous job with the bidding process, installation, and following through to make sure the city inspection happened in a timely fashion. We wish we had noted all of the names of the people who were involved in this job to thank them personally here. We highly recommend Home Comfort!

The assessment of my problem was insufficient, the work done to repair the ducts incomplete. Sales department is interested in selling, their ability to correctly diagnose a problem is doubtful.

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They gave me a good price and did exactly what they said they'd do. They upgraded me to a better piece of equipment at prices it would take to repair the old one. They really treated me well with the price and every other way. I would definitely use them again and I give them top marks.

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The entire team at Home Comfort was amazing! From Aaron in Sales, Amber at the office, to Joey on the job - they were all completely professional, did what they said they would do, and completely communicative! Joey was at the house the whole time and was a complete pleasure to work with. Always concerned with doing the neatest, most quality, professional work possible. He always had a smile and was always open to questions and requests. This was the best experience I've ever had with an installation of anything in my home. I would DEFINITELY recommend them.

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Their price is like everybody else, it is okay. They were okay. I had an old air conditioner system, and it needed repairs once a year, and they would come out every once in a while, and it would work for a year and stop again, because it was old and needed to be replaced. They were doing as good as they could do with what I had.

Very professional. Punctual. Gave me several options and recommendations for my home and heating needs.

I appreciated the extra effort expended to really research the best solution to my needs. I believe Home Comfort provided the best solution and the best price. All of the people in sales, office personnel and technicians were great and helpful. I am extremely pleased with this transaction.

They did a great job. It was a little more than I thought but it was well worth the job. They did a really good job. They were just quick, efficient, nice and polite.

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The whole process was completed very efficiently and professionally. I highly recommend Home Comfort Heating as an HVAC contractor and maintenance firm.

My first contact with HCH was by email, which was answered promptly--within a couple of hours. An appointment was set to evaluate the job and prepare an estimate. That appointment was kept very precisely by Jake McCall. An estimate of the cost to do the installation was provided promptly.The estimated cost was met precisely. Compared to another estimate by another contractor for the same job, the price quoted by HCH was much less.

An estimated installation date of approximately 2 weeks after the date of the estimate was made and met. With winter approaching we were anxious for installation as soon as possible. We were told that nearly all, if not all of the work would be completed in one day.

On Nov. 22, 2013, the HCF crew arrived promptly at the agreed upon time and began work installing the system. All members of the crew were very courteous and knowledgeable of the tasks to be accomplished. They took time to answer all questions that we posed as the work progressed. Further, they were very careful to protect every part of our home and yard during the accomplishment of their work.

Late that afternoon, the installation was ready for final inspection and turn-on. That task was to be completed by Aaron, their quality control technician. As it happened, he was involved on the final inspection of another job and unable to come to our house immediately upon completion of the installation work. Complications on that other job delayed him until early evening when he called saying that he would be able to arrive at our house around 7PM. Since we had no urgent need to have the system turned on that evening, I told him to wait, get some rest and finish our job later. After insisting that he could still come to our job to finish it, he finally relented and took my suggestion to delay his arrival until later.

Aaron arrived the next day, did the final inspection and turned on our new heating/cooling unit. The city inspector arrived a couple of days later and confirmed that everything was done properly and according to code. We are very satisfied with the performance of the new HVAC system.

I have had a number of experiences with contractors related to housing that have been nightmares. This job was the extreme opposite. Everything was done professionally, on time, and every courtesy extended to us in the process.

Service was good. Explained exactly what was wrong and what items were "must do" or "would be nice."
Agreed that doing a full leak check was not necessary at the time, topped up the freon and suggested that I have the level re-checked later this year.

Went great--the serviceman who came was very knowledgeable about our system and answered many questions. The house is new to us so he went over a lot of details with us. He went above and beyond to resolve an error code we'd been getting from time to time.

Good interaction all around. Friendly, knowledgeable, and answered all my questions.

We have been pleased with the responsiveness and price of the company.

Technician was rude, arrogant, totally unfamiliar with the heating equipment even though his company is the only company that has worked on the system in the past 30 years and recommended and sold me the present unit which was installed only 1 1/2 years ago. He spent hours (witnessed by me) and was obviously totally at a loss as what to do or churning. A new unit was provided under warrenty but the heating was still not functioning and the technician refused to look at the thermostat and rudely left after saying he knew it was working OK. After a call to the company and requesting to speak to the manager, a higher up (or knowledgable technician) came out and fixed the unit within a short period of time. Total cost to me to fix a 2 yr old system--$350

They seemed professional and didn't create any messes. They did the work efficiently. They charged what they quoted over the phone.

I have mixed emotions about them. They are okay. They are always on time.