Granite Properties LLC

Why I would NOT recommend Granite Properties In our two years renting from Granite Properties in the Eugene, OR area we have had numerous issues mostly stemming from a lack of professionalism with their property manager. While the initial impression of Granite Properties was good; that quickly changed when there was an issue with something on the property. Email communication was extremely difficult to get a prompt or meaningful responses. Phone calls also typically go to voicemail and then are never returned. Our most recent experience was around a significant water leak inside the wall of the upstairs shower. After notifying the property manager, Christine, regarding our concerns about an active leak, which was worsening by the day, it took 12 days to get a plumber out to stop the leak. In that time due to the continued leaking water a significant mold problem developed. The plumber had to remove part of the downstairs bathroom ceiling, as well as an upstairs closet wall, to access the leak. Once the area was opened up the whole house was filled with a strong mold smell, which caused such significant symptoms; such as headache, cough, sore throat and nausea; we were forced to seek shelter elsewhere. In total we were displaced for 10 days and despite our lease agreement clearly stating in such circumstances where the house was uninhabitable that rent would not be required, our requests for prorated rent for the time displaced was not granted or any other retribution. We were then served with a notice of termination of our lease, citing that the property needed significant repairs and would not be inhabitable during repairs, only for them to turn around and void that termination letter 3 days later and still refuse any retributions. This was not the first time we have been displaced from this property in the last 2 years. In fact we were displaced for 13 days in 2019 after the water line from the well to the house broke leaving us without working water. We did not seek any type of prorated rent at that time and none was offered. The bottomline of why I would not recommend Granite Properties is they have repeatedly acted in an unprofessional manner with complete disregard to the tenants and the contract they sign with those tenants. If you are considering using this company, I would strongly recommend you reconsider and if you have questions about our experience I am happy to answer those as well.

Phenomenally well! Granite is hands down the best property management company I've ever dealt with. The few problems I had with the place were quickly and politely addressed, the building was gorgeously maintained, and everyone at Granite was a pleasure to work/live with. If I hadn't moved out of Eugene, I'd still be happily living in a Granite Properties apartment. I can't recommend them highly enough.

Super fast service. Quick response to inquiries. Overall: Blew my expectations out of the water!

I've been a tenant of Granite Properties since day one, and they've always been exceedingly responsive and helpful. The properties that Granite manages are more desirable than the vast majority of other properties in Eugene, yet the rents are entirely reasonable. Further, Granite is the only management team I've ever worked with that didn't push me to sign a lengthy new lease when my original 12-month lease ran out. Compared to the pushy sales tactics of other apartment management companies, this is a huge benefit.

They are amazing! It would have taken me months to do what they did in just a couple of weeks. Lightening fast responses to questions. Not a single complaint! They really work to make things happen for you.