Emerald Pool & Patio

The new GM has resolved my problem and u will return to emerald pool for parts and service I really appreciate him resolving my problem thank you very much. Eug emerald pool and spa has the worse service manager in the world he Pat is rude crude and disgusting I have been a comptroller for 17 yrs in retail business cars and rv for 27 yrs total and if one of my managers talked to a customer the way the awful manager did I would fire Pat in a second. Pat told me if i paid my bills you wouldn't be in this mess! pay your bills i'm not going to call the comptroller your lazy and don't pay your bills i don't care about your account. He is a total lost for your company I will never go back to the service dept again. I got a new doughboy pool and all acc. including a pump and its been rebuilt 4 times and it didn't run again this yr so 5 times in 3 yrs and I got a call from collection company never been in collections my whole life I have perfect credit score I worked hard to keep my credit perfect so today I had to pay $113.00 so it didn't go on my bureau and I had a service invoice that says due from customer zero paid by service and when my husband picked up pump they said no charge. Then talking to service manager Pat was worthless never got a call from there so called comptroller no response from her. I have never known a comptroller not calling a customer before turning into collections so she needs a lesson in business 101!!

I had repair person come to repair one small leak and one speaker wire.  After initial repair, there was still a small leak and the radio no longer had any power. Tried to schedule follow service twice, but person never showed up.  (I took time off work to be here for him)  A month later, repair person showed up without an appointment, when no one was home, and did repairs that were not authorized. (my radio worked before first repair call and was not working after first repair person left).  They claimed it was a power unit for the whole radio that needed repair ($250.00 plus service fee).  They did this work without talking to me. I could not understand how it had power before repair person came and be totally blown out after he left.  Obviously the repair person knew he blew the power as he never wanted to show up when I was home.  The office claimed that he now no longer works for them. (big surprise).
The solution, I pay them for the part (that they blew) and they not charge me for labor.

Punctual, fast, efficient, affable and reasonably priced. Top Quality Folks!

See above

I gave 'C' ratings because I averaged out the bad experiences with the final good one. I would consider working with this company again, since I've had the chance to speak and deal with the owner, and he absolutely behaved the way you'd want a company to behave who had wronged you and wanted to make things right. I believe the owner to be a man of integrity who considers the customer's satisfaction his best achievement.