Ellis Design Group, LLC

"Hello Elizabeth, Our initial phone contact included a brief discussion of your interior design challenges. We scheduled the initial meeting to review the areas of dissatisfaction, review possible design changes and make the game plan to accomplish the design goals. You understood the design services and fees and the meeting would take 1-1/2 to 3 hours. I really enjoyed our initial meeting with you and your husband, and was pleased to make suggestions to save you time, money, and mistakes, whether you moved forward with me, or decided to take on your design project yourselves. That was my goal and you happily hired me for the next stage of implementation by signing the design services agreement before I left. I felt your excitement to move forward and I looked forward to getting started. When you did not return two of my calls, I was confused. Based on this review, you had a change of heart. It would have been very helpful to have discussed this in person or over the phone to rectify any dissatisfaction you felt, or clarifications you may have wanted. Onsite, at the consult, we reviewed your foyer, kitchen, dining, breakfast, laundry, powder, piano, family and master bathroom design issues. Here is some of what was discussed or recommended. 1. Relocation of your refrigerator to make the layout smarter and removing a wall for more light in the kitchen. 2. Adding a kitchen bar area with bar stools and checking the clearance to the dining table. 3. Refacing, refinishing, and/or replacing the kitchen and laundry room cabinets to satisfy both you and your husbands different visions. 4. Dining, piano and living room furnishings. 5. Powder bathroom redesign options. 6. Front door, base molding and wood floor finish issues. 7. Paint color to enhance the 3-dimensional quality of your beautiful home. 8. Master bathroom redesign. 9. Granite shopping options, locations and coordinating our schedules. I was pleased to have covered so much ground during the consult. I wish you both the best with your design goals. Sincerely, Carol Ellis, ASID Allied Member Interior Designer Ellis Design Group, LLC 541-556-7620"

"Hello Joann, Thank you for taking the time to write this review. I have really enjoyed working with you and the redesign of your home is coming along nicely. It is exciting to see the progression as you and I work out the details. Thank you again, Carol Ellis"

"Bobbi your home is amazing and presented a wonderful design challenge when selecting your paint colors! I appreciate your nice review. I have really enjoyed assisting you and your husband with your home! Now on to finding your living room rug! Thank you again, Carol"

"Dear Zach, I always want our clients to have a great experience. I am truly sorry and disappointed you feel taken advantage of. At our first meeting and signing of the Design Services Agreement, you were not there as recommended to your wife during our first phone contact. Since your project was a rush and your home was under construction, I prepared one design concept for only the areas your wife requested, including a floor plan and supporting elevations, as quickly as possible. We reviewed the drawings and the changes you both requested, along with space planning and some of the finish issues in your home. You were pleased with the design, as there were ideas you hadn't thought of or didn't think possible. I told you what was necessary to complete the construction documents. You accepted the final drawings and immediately implemented the design into the remodel of your home. After receiving the invoice you emailed me that you had a budget. Sadly you or your wife never mentioned it to me. You noted that your wife had told you our average cost for your type of project, your total invoice was considerably less, yet you still were requesting a credit of almost a full day worth of design services. We welcome client budgets. It is imperative we know of them early on in the project. I could have met your budget by limiting the scope of your design had you communicated your budget to me and saved you your heartache and my disappointment. Your design has many great functional details and your home will be enjoyable for years to come. Again, I am truly sorry that you feel taken advantage of. Sincerely, Carol Ellis, Allied ASID Interior Designer"

"Larry and Diane, I enjoyed assisting you with the interior design of your home. Let me know if I can be of further assistance!"

"Thank you Donna for allowing me to assist you with the remodel of your home. Let me know if I can assist you further!"

"Thank you Nancy for allowing me to assist you with the redesign of your kitchen. It was definitely non-functional being so small, having no storage and circulation entering the kitchen from all 4 walls. The outcome gave you a larger kitchen within the same space, more storage and counter space, and a beautiful space to prepare meals for you and your family. It was a great challenge!"

"Thank you April for your kind words. It was a joy to assist both you and your husband with the counter top, wall and cabinet paint and carpet choices for your home remodel. I am looking forward to seeing it finished!"

"Thank you Pat for your wonderful review. I enjoyed assisting you with the redesign of your kitchen."

"Thank you, Tom, for taking the time to write this review. My goal is to be as clear as possible when speaking with clients. During our initial phone call you were quoted $5000 - $10,000 and when you questioned me on that, I advised you that a considerable amount of work was required by the city including engineering. Even though you had the existing shell of the space, your project was equivalent to that of a new home. Due to the nature of your project the city additionally required us to draw all four elevations of the other home on the property. The drawings went through the city without being returned to us, as the required drawings including plans, sections, elevations, details, lighting & electrical, HVAC, notes and calculations were included. The amount of work in the drawings you received justifies what was invoiced. Your final invoice was almost $1000 dollars less than I quoted and it included the engineering bill and all four elevations of the other home on the property, which I was not planning on. Engineering costs are typically not included in my estimates and are billed separately by the engineer. When you received the invoice you questioned the amount again and I reminded you of our original conversation. I am sorry for the confusion, I always want our clients to be happy. Sincerely, Carol Ellis, Allied ASID Interior Designer"