DRAIN RAIDER

excellent. This was the most professional plumber I have had the pleasure to hire. Very clean and thorough with the work and description of what is going on with my drainage system

They arrived on time, did the job in a professional way, and left. Cost was reasonable, and they are a pleasure to deal with.

Great-showed up on time, polite and went right to work. Explained the problem and how we could maintain it in the future. Fixed all drains quickly-put stuff away.

Called Drain Raider plumbing to report a burst pipe at around 7 AM in the morning, on New Years Day, at a rental we own.  He said he would be there in an hour.  He also instructed me in how to kill the house water.  
I got ready, and arrived at the rental at 7:55, expecting to wait for the plumber.  I arrived to find them already there!  Less than one hour turn time.  Small break, easy to repair.  They were just finishing as I arrived...  The pipe at the valve ruptured, so only a monor amount of sheetrock had to be removed.  Entire even was less than two hours from report to finish-- on New Years Day!  Plumber did not charge me a arm and a leg for a holiday call out!  I have used these folks for about 5 years on both my home and a rental...  Always a good experience.

While I was having some work done under the house, the contractor thought I may have a leak in my main drain line. He said he would call his good friend Art from Drain Raider to come and look at it. I asked my contractor if he could take care of calling him and arranging the inspection and let me know what they find. An employee from Drain Raider came out and looked at the pipe and suggested I have it camera scoped. He said that cost would be $185 and if you decide to do the work then that fee is waived. He said the line replacement is approximately $540 including parts. I thought why not, I am probably going to spend the $540 I might as well have it scoped first. Art showed up to camera the line and was rude and disrepectful from the moment he stepped on the property. I only let him stay because my contractor told me not many plumbers will do the drain lines in the middle of the winter. Now I found out this is not true either.  I finally told him not to talk to me anymore and just leave me  the video of the drain line, the report of what he found was wrong, and the estimate to fix it. Art said the replacement line is $2,600.00. Whoa.... I would never have had the scope done except his employee said it was around $540 ( $480 + parts). Then Art left and I never heard from  him again until March 9 th in the form of a bill for $298.50. Okay, so the bill is for $100.00 more than the original estimate  and I never got any information on what he found from the camera scope- no video, no estimate for repairs, no invoice, no email, no phone calls, NOTHING.  What am I being billed  for ??