Burch'S Landscaping Service

Just purchased a new home that had an irrigation system placed by Birch's. The irrigation was "off" and "winterized" due to the time of year we purchased the house, therefore, it had never been used. My wife contacted the company regarding how to turn the system on, they stated they would come out, turn on the system, run it, and show us how to use it. There was NO MENTION of any charge until after the service. We were invoiced for$180.00 for about an hour of time spent, mainly which was just talking. My wife contacted the owner, no concessions were made. I paid the bill and attached a letter expressing my disappointment and that we would not be using their service. The owner sent a letter back saying "good luck" to get anyone to perform any "free services" from his competitors in the future. We NEVER asked for free service AND it was never ever communicated to us regarding his price. My wife and I were taken advantage of, we provided an opportunity to have the business rectify the situation, and received a smart *** response. Would NOT recommend this poor customer service company EVER! We handed these idiots a softball regarding an opportunity to make things right and they chose to become defensive and condescending.

They did a landscaping, end up inappropriate. Don't stand behind their words. I will nopt reccomend them to other members.

unknown

They were excellent. They were very professional and very easy to work with.

No problems!

Fabulous!

Bruce Burch was great to work with from start to finish. He was prompt in coming out to the house and immediately saw the opportunities for us to accomplish multiple goals: addressing drainage problems and creating more usable flat area on a hillside lot, plus neatening and improving some areas of the yard that had been neglected for awhile. He was flexible and had lots of good ideas. And he could do it all - build patios, install drainage and dry streams, build retaining walls, water features and even a wooden bridge. Bruce worked very quickly was very dependable and his crews were very neat. Plus, Bruce is a very nice man and was fun to work with. I highly recommend Burch's.

I couldn't ask for anyone to do a better job or to be more willing to do things exactly as I want them. They are also willing to change the things that didn't turn out as I thought they would, which often happens.

When I first moved here I used them for heavier work like tree trimming and cleaning up. I obtained a quotation for lawn work but it was much too high.

Overall, I can't imagine having a better experience! Bruce encourages client participation in every step of the process. From my first meeting with Bruce through the final touches that wrapped this project up, I felt very much included and respected for my ideas. His team is friendly, courteous, and capable. I truly enjoyed going through what, for us, was basically "devastation-to-delight." These are the kind of professionals that you wish you had as neighbors! By the way, of course this project wasn't completed in one day. However, while Bruce estimated a 4-day project, the team brought it home in about 2 and 1/2.

We met and discussed the type of water feature that I was looking for in my garden. They hand picked rocks at a quarry that were just what I wanted. Burch's was very familiar with all the materials and knew exactly what they were doing. When they were finished they replanted all my plants including an additional Japanese Maple that they provided that was perfect for the spot. In addition, while they were working at my house they helped me reorganize my garden by setting some more large boulders.