BOLES CONCRETE CONSTRUCTION

The removing of the old concrete went very well and we were very impressed with the crew and how well they did in all aspects of putting in the new concrete and the way they stamped and sealed the finished product. Not quite one year later we called to say that the color was flaking off in some areas and there were a few cracks we were concerned about. I texted Mica pictures and she said that she would talk to Jeff and get back to me. She called back and said that Jeff said they had used a new sealing product that he was not happy with and that in the spring (of 2020) they would come and put a new sealer on. In April I started texting Mica to find out when we could expect them, she said we were on their list. Long story short, I have texted several times now and left two voicemails regarding fixing our driveway - no replies and it in now August 30, 2020. Our driveway looks terrible and absolutely no customer service.

It was a long process, excavation in December and 2 months later for the pour due to inclement weather. In retrospect, we discourage anyone from having this done in the winter months, no matter what the contractor says about the temperature. But once it was done, we really liked how our new driveway, walkway, and entryway looked, was so nice! But then the cracking started on the driveway, well after the curing process had ended. We did not drive on the driveway for well over a month just to be extra careful. First it cracked across about 1/3 of the upper driveway, this about 4 months after the pour. Then a crack started across the lower entrance of the driveway a few months later, and we painfully watched it slowly crack for about a month, ending up all the way across, see uploaded picture. We know the contractor did not want our concrete to crack. But something went wrong on this one. Getting Jeff and Mika back here was very difficult once the job was completed. Several phone calls went unanswered, as well as text messages. Jeff did end up coming out twice to review it, along with Eugene Sand & Gravel reps. Since we felt it was still showing signs of continued cracking, Jeff ended up offering to write us a letter stating that no more cracking would occur. We said yes to the letter, just to have that in writing for our file. The letter never arrived, never heard from them again. Our neighbor ended up having Boles put in her new driveway right after ours, unfortunately she also ended up with an area that cracked. Main purpose of this review, as you go through your selection of contractors and bids, be sure to ask to see their work that had cracking occur like ours did. We looked at several driveways they had poured prior to making our decision, but did not consider asking to see the ones that had issues like ours with major cracking.

Installing went well, follow up nonexistent.

The job went smoothly once the scheduling was arranged, which was a bit tricky. The job was done in peak "dry season" and many people were competing for the time. After the job was completed, Boles agreed to return and apply a sealer coat on the recent pour. What a nice touch!

Boles did an excellent job in all areas. They came by three times to discuss the job and the refinements in the what we wanted done as we learned more about the possibilities and options. They were always courteous and understanding of our concerns since we were not knowledgeable as to what was possible or worth doing. Once we finally agreed on the parameters, they did an excellent job in execution. They were courteous and professional and also cleaned up afterwards. The job went smoothly in all areas.

I am so glad I decided to hire Boles Concrete for our driveway. They are one of the best contractors I've worked with. From the owners to the workers, I felt they were honest and trustworthy. They listened to our needs carefully and communicated very well. Along the way, there were some changes and additions due to newly discovered conditions. They were quite accommodating and very reasonable and fair on additional fees. It was a pleasure to watch the team work, not only because they worked efficiently and diligently, but also because they worked happily. When the crew is happy, you know the company is doing things right and you know they want to do a good job. We will definitely hire Boles again for future concrete work. Thank you, Jeff, Mika, and the entire crew.

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