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"When we reached out to hire NW Housekeeping, Alisha Firestone White on October 18th. 2023 @ 2:30 pm, I explained that I had a renter move out and the house needed to be cleaned and prepared for selling it ready for a home loan inspection. When discussing what needed to be done with this house she assured my husband and I that she would be cleaning the house making sure it was acceptable to us, ready to sell and passing all home inspections. Alisha told us that the amount to cleaned would not exceed $1000. My husband agreed and explained that he did not want the price to exceed, $1,000. I will explain more in detail now why we are not happy with her services and how she did not complete the job that was contracted. She started the job on, October 23 and walked off leaving the job unfinished on October 25, 2023. I will start in the living room, the living room windows we're not washed outside whatsoever. The inside of the windows were washed, however they washed very poorly. I will be attaching pictures at the end of this letter for you to see with arrows and circles. The fireplace in the living room around the metal ledge was filthy not cleaned. You will see in a picture my finger showing the dirt that was left. This was not wiped down or cleaned whatsoever. The front door entrance has windows in this room was left not cleaned entirely. These windows were also very muddy and dirty on the outside, they were not washed at all outside. The laundry room windows on the back door we're not washed inside or out, they are terrible! In the pictures that are attached, you will also see a dirty laundry detergent cup down on the ground of the floor in between the two doors of the exterior outside door and the screen door. Opening the exterior door there is a great deal of dirt/grime, gunk, sludge and spiders. I'm not even sure what to call all of this filth, but it was not even touched. In the same room as the laundry room we have a hot water heater behind one of the doors. When opening the door looking at the hot water heater, this area was also very filthy. I expressed how this area was a very important area to be cleaned for home inspections. This was unacceptable and would not even come remotely close to passing, it was filthy black grudgy, thick of black gross grudge! The first bedroom after the laundry room to the left, we will call this bedroom number one. This room has windows and these windows were not cleaned outside either. Again, I will be attaching pictures at the end of this to show the mud and filth attached to the screens and the dirty windows outside. The pictures may be difficult at times to truly see just how dirty they are because of the sunlight and glare. I did circle and draw arrows. The next room is the guest bathroom to the right down the hall. In this room there was black mold that was on the toilet paper holder, and in the bathtub. Underneath the sink was also very dirty and not touched with slimy gunk. Going down the hallway we'll go to the next bedroom we will call bedroom number two. In this bedroom, again we had windows that were not washed on the outside. Pictures will show the mud that is attached to the screens and the window on the outside was NOT cleaned! Bedroom number three is straight across from bedroom number two. This bedroom has two windows in it, both windows were not washed on the outside either. Pictures will be attached showing the dirt all over the windows as well as mud that is attached to screens and windows. This room has quite a bit of mud, more than the others. The fourth bedroom is the master bedroom. This bedroom has two windows, both of these windows were not touched on the outside either. They had a great deal of dirt as well as mud all over them. In addition, the closet has dirt and old coffee drippings all over that rolled down the wall. This could have been wiped down but was not. When I put my wet finger against it to try to pull it off, it came right off. These walls in the closet were not wiped down properly. In addition, where the stationary lights are placed, the ledges in the master bedroom, was not cleaned or wiped down. cobwebs are all over as well. The second bathroom is the master bathroom. Inside the shower, all the fixtures and knobs are terrible beyond any description can describe. . Pictures are attached also for this area. When wiping my wet finger against these fixtures, dirt, black slimey gunk and grime came right off. The inside door of the bathroom in the master bathroom was terrible. It has black sludge not really sure what to call it, "dirt streaks," are all over the door. When running my wet finger down the door it turned black. Pictures are also attached at the end of this to show you. Underneath the sink area has spotty areas of dirt, sludge and gunk.The lights that are permanently fixed in the bathroom, where there are no covers for the fluorescent lights, it is filthy as well. whatever reason she wrote down 38.4 hours that were completed, they were not. The hours were certainly "milked," in addition, jobs were not completed as per our agreement. Alisha assured us for that amount of money certain details of the house would be completed. The house was to be cleaned ready to sell and for inspections to pass. We went through all of these rooms with her and she assured us they would all be completed. She also thought she would have this job completed much earlier giving us a cheaper bill. I have checked with other companies that would complete the job for $475.00 to $500.00. I think at this point, the invoice should be adjusted subtracting $400.00-500.00 off of the $1,000 that was agreed upon. We will not be charging ,her for services of my husband's time spent cleaning beside her and your crew for 3 days. My husband had to take time away from our business to make sure that jobs were being completed, this would be a substantial amount. We did try to work with her already asking if she would discount her bill only $350, just to make this terrible this situation would away quickly and be fair. Even though it was cheaper than jobs that were bidded, we didn't care at this point, we just wanted this terrible situation to go away"

"Very friendly and helpful. Never have seen other floor work done to this level of quality with emphasis on the details. I would absolutely recommend to anyone needing their floors taken care of"

"Jan. 27, 2025 I paid Mario $85 to pull some weeds at my mobile home (that was basically edge work, because i have an outdoor 'looks like grass' carpet covering all area and no plants or vegetation at all, so it wasn't a massive job). He suggested I pay him $85 for 2 visits (so the 2nd visit would be free). Then he basically just 'weed wacked' the weeds instead of pulling them up by roots (as I said I needed done). I didn't see this until after he left, when I went out to pick up weed debri he had left on the ground....and instead I spent over an hr now pulling roots growing under the carpet edging left behind. After few months of rain, huge weeds now reappeared, forcing me to do again (easier to pull when wet) because couldn't reach him for 2nd 'prepaid' visit! Now today, tried again to call, recording says 'no voicemail setup', & all sites advertised on say CLOSED all days/hrs w/no contact info. This guy now GONE & I paid $85 for a 30 min. weed whack job!??? Scammer??"

"Juan came in and diagnosed our ceiling leak issue, then cut, taped and mudded new drywall into place. He then sprayed on some texture and was done in around two hours. (Check out the pictures.) Very satisfied with his work."

"Jacob was such a professional and so attentive to whatever it was I needed. He and his helper did an amazing job. They were very thorough. I was very pleased with the end result. I highly recommend them to anyone wanting their homes windows cleaned at a fair price with excellent service. "

"This guy is a real professional. Loved his work. Very nice to work with. Recommend him highly "

"I had my bathroom remodeled about a year ago, and I couldn?t be happier with the results! From start to finish, Jesus was professional, punctual, and attentive to every detail. He helped me choose modern fixtures and finishes that completely transformed the space. The quality of the craftsmanship is top-notch. He stayed on schedule and kept the workspace clean throughout the project. I highly recommend his work to anyone. It was a smooth, stress-free experience and the final product exceeded my expectations! I?m beyond happy with the results. "

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Outstanding work. Extremely detailed, done carefully and correctly. Roof clean and gutters, looks great and well-cared for. Highly recommend this company for this type of work"

"Very professional"