Metro Appliances & More Inc

Description of Work: Purchased appliances

Description of Work: I visited their showroom on Reno with my father-in-law who had visited previously with my husband. The two of us were greeted several times by friendly, not pushy salesmen. The gentleman who helped us was very professional and remembered my father-in-law from the visit he'd made earlier with my husband. He answered all sorts of questions and didn't mind me taking photos of a few items. Several days later, my husband and I came together and the gentleman who helped us was very nice yet seemed to be less forthcoming with a confirmation that they would indeed make a call to the house prior to installation in order to check what needed to be done. They would not be able to do most of the pre-installation work, apparently for liability reasons. They also flat out do not install ventilation hoods which send exhaust through the roof, again, for liability reasons. This, we found to be somewhat limiting. So, between that and the mixed messages we got on pre-installation measurements/checks, we decided to go elsewhere. The place we used (and bought appliances from) had no problem with roof/attic-exhaust vent hoods and insisted on a pre-installation visit and even offered several tradesmen they regularly use who understand the type of work typically required. The difference to us seemed to be largely that while Metro caters to contractors or people accustomed to doing this sort of work (and therefore were perhaps less able to help families who only buy appliances every 10 years or so), the place we went to definitely puts the emphasis on helping those who don't do this kind of thing that often. Still, I'd go there again if I needed to for sure.