Metro Appliances & More Inc

We were hit by the F5 tornado that ripped through Moore in 2013... during our rebuild process our builder told us to go to Metro to pick out our stove, dishwasher, and vent hood. Once we finally got a salesman's attention the actual purchase process went fairly easy and we decided to go ahead and get our fridge and washer/dryer there too. My relationship with Metro Appliances ended about a year later when all our appliances started breaking... the drum rollers on my dryer went out and had to be replaced, the turntable of my venthood/microwave has never worked right and squeals intermittently, part of the LCD on my fridge display is out already, the hot burner indicator light on my oven went out within 2 months, and my dishwasher drain pump had to be fixed twice now for not draining! I finally broke down and bought a new dishwasher tonight because it has quit filling. All my appliance were delivered and installed in early March 2014 so they're only about 2.5 years old. They shouldn't be breaking so much already... my family is only 4 people so it's not like we're **** ** appliances! Calling Metro to fix the appliances was useless, they blamed it on defective appliances and wanted us to contact the manufacturer or they wanted to charge a ton to come "fix" them. I understand appliances break down but 2.5yr old appliances breaking this much is rediculous! Makes me wonder if they're buying factory 2nds and referurbished models and passing them off as "New".

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They did a great job

I used METRO APPLIANCES AND MORE INC

We will use them for all of our appliance needs.

I called Metro on Saturday, 12/15 after realizing that something was wrong with the oven. Did not need emergency service, although I understand that was available. First available appt. was on Monday with a selection of times. I selected a time and the serviceman arrived on Mon. 12/17 within the time frame I was given. He had the parts on the truck and went to work immediatly and did not waste any time. Work was done in a professional and timely manner. Was only charged for parts and labor. I was told up front their was a service call fee of $69 but that would be waived if repairs were done, and it was. I would call them again for any appliance repairs that I might need.

They have a good storefront, big selection, reasonable prices, and good (although expensive) service. As far as appliances go, seems like either 1) appliances made in Korea are of better quality than the American brands or,2) the American brands are really made in China.
You can still buy American-made, quality merchandise, if you shop carefully. Just because it's a namebrand however does not ensure its of good quality.
They don't service all brands of appliances, but they seem to be very good at the ones they do service.

Purchased Samsung Washer and Dryer from Metro Appliance in OKC (w. Reno), paid for installation and set up. Washer worked properly for one load then would not finish cycles. About every 6 to 7 attempts, the load would complete. Delivered on Friday, called Metro Appliance on Saturday to get the problem addressed, I was given a list of items to check before they would respond. I completed their list of items to check including calling Samsung who gave me another list of items.
Finished all items in about 3 days, called Metro Appliance back and they would not help me. I explained that they delivered a washer that was defective and they said the only thing I could do was contact Samsung for them to handle. I told them that if I would have purchased any other place, they would bring another washer to replace the defective one they delivered. Their response was that if they did that, they would have a warehouse full of defective appliances. They delivered me a defective product and should have made it right. They would not do anything about replacing the defective washer.
Called Samsung, they sent out a local repairman who couldn't pin point what caused the issue but wanted to start replacing parts to see if he could fix it. (He had to order the parts). Called Samsung back, told them that I didn't pay that much for a washer that has to be torn apart and possibly repaired. They arranged to send out a new washer and pick up the old.
It took 5 to 6 weeks to get everything corrected. When the new washer was installed, everything worked at that point. Back to my complaint, Metro Appliance should have exchanged the defective washer they delivered and installed. If they would have done the right thing, it would have been a 3 day process instead of 5-6 weeks.
Will not be back.

They came out everything went good.

Got everything ok. Was a ding in the stainless steel oven, Melvin my salesperson took care of it and within5 days got a new door and they installed it. I am very very pleased with the salesperson which reflects on the whole store. I diffently would buy from again and have no problem in referring them to my friends.

They were really nice to work with and they had reasonable prices. I have no complaints about them.

This has been the worst possible experience for appliance purchase. We paid up front. The installer brought his 11 year old daughter. They did not install the appliance properly. There was sawdust left all over our kitchen, the installation was not level and did not function properly. They took an entire day to do this installation. The oven door was crooked, the hinges were loose. They had to come back 11 times to fix the problems. My husband and I both work but they were not willing to accommodate our schedules. This is the worst experience I have ever had.

It was a positive experience considering that it was an appliance purchase. They charged me for the dishwasher itself, the installation and removal of the old dishwasher. They actually came out early for the installation.

We have bought all of our appliances from Metro Builders Supply. They are kind of slow, but I would hire them again in the future. The service guys are very good and know what they are doing.

Everything did go pretty well. Metro Builders was on time, very polite and professional, knew what they were doing, and my refrigerator works great now. I would definitely call them again if I had any problems, and I would recommend them to anyone.