f5 construction

Our experience with their tech was not pleasant. The tech arrived to diagnose a roof leak but he had no ladder to get on the roof. He borrowed ours. After looking in the attic and on the roof, he told us he didn't think we had a leak and what I heard was likely hail hitting the chimney cap and left. While we had intermittent pea-sized hail during the storm that started the leak, this seemed to be a low probability and highly unlikely. We went to Lowes and bought a moisture meter, not believing him, and verified we had a leak. Husband found the leak exactly where we had directed him to look, so they came back. Then the tech described the work he would do to fix the leak. He said wind was likely pushing in rain into the side seams of the chimney and/or around the base. We were led to believe extensive caulking work would be done to seal cracks around our fireplace base, up the side seams, and seal nail heads for the price agreed upon. The leak persists. We called our fireplace cleaning company and they said the side seams weren't caulked, as we expected, but some caulking had occurred. They were confused as to why not all seams were caulked if it was a rain driven issue. The chimney company is replacing our cap since it was dented in, but they confirmed for us only a portion of what we paid to be caulked was done by F5's tech. We spoke to the owner and he asked what did I want him to do? He claims it's a "he said/she said" and that he would speak to his tech about his communication skills. What his tech told him does not match what we were told on work to be performed. And the amount of glued down shingles went from the tech telling us personally that he did a few shingles as a non-charged add-on to telling his boss he did 100 linear feet and that the work was a part of the original description of work. His story changed when we called to protest that the work we had been told would be done was not done. I personally think Mike and Karen are nice, but their employee has much room for improvement and isn't being honest. And if they're not willing to believe the homeowner then this puts others at risk. They came highly recommended, so, this may be isolated, but be careful. Have their tech detail in writing everything they plan to do. Their vague description should not be accepted. A sketch might help. This will ensure you get what you agree on and there's no he-said, she-said where the customer loses $800 and all faith in the company.

Terrible. Was promised a estimate, which failed to appear when promised. I had to call office and was given an excuse why he couldn't have it to me. After finally getting the estimate told contractor he had job. He said he would call to schedule work on 5 July. Have never heard from him again. He had my phone and email so there is no excuse why he could not contact me. Strongly recommend that Anglie's List drop this contractor.

Very professional. Their estimate was better than most of the other estimates I got. They were able to answer all my questions and it was obvious that they knew their business. They came when they said they could and did the work quickly and efficiently.

Him and his wife were great to work with and I was Two states away. They have been back to recaulk some of the job and the buyer is satisfied.