Phantom Pools
About us
Fast Response and Reliable service! Guaranteed to hear from us within 1 business day. Our technicians provide pool openings, cleanings, pump / filter repairs, equipment installation, pool paintings and more. As a Certified Service Center for common manufacturers, our installation comes with a warranty on most equipment! Give us a call for an instant quote
Business highlights
Services we offer
Cleanings, Closings, Equipment Repair, Hayward Warranty Repair and More, Maintenance, Pool Painting, Salt conversion, Swimming Pool Opening, Weekly Service
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 20% |
"As you can see, we have not had anything less than A reviews for 2 straight years prior to this claim. Our 13 weeks of services began by the homeowner hiring us to repair and replace a broken Pump, Heater and Salt system. All of the homeowners equipment was in very poor condition and improperly maintained, due to negligence. They held us at fault for everything that did not work and they were very immature in dealing with their pool problems; imposing extremely demanding timeframes, being months late to pay invoices and they complained about price even though we provided a full quote prior to each product, repair or service. They physically broke their Polaris Cleaner, there is no installation involved as they come pre-assembled. They have tried to take advantage of a locally run company and bully our seasonal cleaning technicians. I would recommend that other contractors to avoid working with this homeowner, very difficult and unreasonable."
Phantom Pools provided outstanding service each of the three times I used them. They were always on time: something I really appreciated. There were no surprises in terms of the bill. Phantom has a user-friendly computerized interface that its customers can use to request service. This has worked out very nicely. I received a confirmation of my service request, a reminder when the service would be performed, and a subsequent write-up describing the repair or services provided. I paid by credit card using their site. They also have real people you can speak with. Phantom winterized my pool and replaced a pump. Service chief, Mike, went to bat for me with pump manufacturer to replace a pump that was at the end of its warranty.
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electrician to address electrical issues. When electrician charged what
seemed double what should have been, Phantom Pools stood behind me and
was even willing to engage a conversation on my behalf corroborating
what should have been a fair charge. The electrician vendor ultimately
agreed... so thankful. Once the pool was opened, they have consistently
done great work. This is the first time in 17 years that I've used a
pool service and it has been an excellent experience. Would highly recommend.
I purchased a Hayward heater less than 1 year ago and it developed a serious leak a few weeks after opening the pool this year. I contacted the manufacturer and they sent me a list of authorized repair companies. I contacted several and received the same answer from the first 2, which was "we can't even schedule an appointment at this time, because we are busy with pool openings". I contacted Phantom Pools and they took all of my details over the phone and said someone would contact me shortly. The next day I received an email from the owner, Mike Leone with a few additional questions. I sent him the answers, as well as some detailed pictures and he immediately ordered the correct part and told me how long it would take to receive. He then scheduled a service date. Unfortunately, one of his service techs was out sick for several days and he could not keep that date and needed to reschedule for 2 days later. He notified me in plenty of time and we rescheduled. Their communication is excellent. He arrived exactly when he said he would and conducted the repair professionally and neatly. I asked Mike to check my filter for a possible sand replacement, which he quoted me an approximate $200 for over the phone. It would have been easy for him to just do it, but instead, he checked and said I had at least 1 more season out of my current sand.
I highly recommend Phantom Pools.
"Prior to starting service we sent a signup packet which clearly listed all of our prices. We were asked to come back to the pool by the pool owner for an additional service call before our next scheduled visit. The pools water chemistry was substantially out of balance with pH levels below 7.0, calcium below 100 ppm and alkalinity below 50. The customer asked us to have his pool swim ready as soon as possible and that is what we did. But, the customer did not want to pay for our additional service call he requested and refused to pay his bill on time. We normally can negotiate with customer but in this case they wanted everything for free including the chemicals. If you read our other reviews, you can see that we provide excellent value to our customers for the good work we provide."
During the summer they were always in great contact with us. If it was a stormy day they would notify us of when the rescheduled service would be, I never questioned or worried when they would come. The service they provided was excellent, they were thorough, courteous and fast. The pool looked great when they left and stayed clear all summer.
As for pricing, I signed up for the weekly service so my pool opening was 50% off. Between the savings and their competitive chemical prices, I felt I received an excellent value for my money all summer.
I'd highly recommend Phantom Pools if you are looking for hassle free service at a great price.
Licensing
State Contractor License Requirements
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