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I requested an estimate for water heater replacement & garbage disposal removal. Despite a listing of "free estimate" in the "About" tab, "General Information" section; Diane left message that there would be a $69 charge for the estimate because "its a service call; not a free estimate call".

Called Petcosky & Sons number and Auchinachie Plumbing and Heating answers. Our water heater was under warranty which was verified when calling to set up the appt. Service tech (only one showed up and he was fine ) arrived and he had the scope of work wrong based on the information given to him...

sump pump is quiet and works well. Water still in basement, basement still damp and drainage issue outside is worse than when started. The sump pump drained onto the porch step and created mudd to accumulate onto the steps. We asked for the sump pump to be relocated, it was moved to another...

I appreciated his ability to explain what he was doing and what my water system needed, including alternative solutions. He was not pushy, just provided lots of information & listened carefully too what I needed.

They were not familiar with the plants that will grow in my area and my soil.  They weren't in kind of more formal planting than I was interested in; but they were good.  The price was comparable to another company.  They spend a lot of time when they came out to discuss the plans, which was...