Serrano Fence & Son inc

The job was nicely done. Amadeo responded very quickly and answered all questions. Would definitely recommend

Very responsive & competent.

I was happy with them and their work.

I hired Serrano to repair a 10' tall chain link fence around a tennis court that was damaged from Hurricane Isaias (multiple trees fell on the fence). There are 3 problems: (1) quality of the work, (2) payment, and (3) ignoring my communication. The crux of the work consisted of removing and then replacing 110 feet of 10 ft tall fence. Old bent posts had to be removed and new ones put in place. After the work was done -- I showed Serrano that the posts were uneven and the chain link fence not properly tightened and stretched to the posts. The windscreen was also very poorly attached. All such rushed shoddy work that today, the first storm since install, the chain link has ripped off the posts. It looked terrible when installed, and now its not functional. This is in addition to forgetting to put the caps on all the posts and ignoring my numerous texts and calls. As for payment - to make matters worse, I had told Serrano that I would settle the 2nd half payment in cash. When they chose to completely ignore my comments - they simply charged my credit card. This is an unauthorized charge. Our contract together clearly notes 'CASH' as the payment tender. This will be disputed with my credit card company and in small claims court if it gets there. And the last problem is the complete and utter silence from Amadeo Serrano each time I text him. These are the kinds of things you fear from contractors. While Amadeo seemed to be a nice guy at first, they were in/out quick with poor shoddy work that didn't hold up in the first storm. They didn't follow my payment instructions. And then simply ignored me.

I initiated contact thru Angie's List. I received a telephone call from the owner to discuss the scope of the project and was told he would get back to me within a day to schedule an in-person appointment to look at the job. I never heard from him again.

Job was done on time and at the rate quoted. Fence came out looking great. Owner of the business was here the entire time until the job was completed. He and his workers were professional and cleaned up after themselves. Would certainly recommend this company based on their work.

Amadayo is a great guy to work with, I will use him when weather gets nicer to do more fence work highly recommend Bob

It was very positive. They were clean. They were efficient. They were responsive. They were friendly with my 2 little kids. It was a positive experience.

Everything went well. All the workers were very professional and did a great job putting up the new fence. I would recommend them to anyone.