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"fine job. would hire again"

"First class operation all the way. Miles and Caleb were polite, personable and prompt. They had a very hard time disassembling the old boiler but were persistent and ultimately successful. They then made sure the new boiler was installed and working, even though that made for a very long day on their part. We are completely satisfied with the new boiler and their performance getting rid of the old one and installing the new one. We now have heat which is very welcome!"

"I had a smart thermostat installed chief showed up and had the job done in a reasonable amount of time. Was professional and courteous. I asked if the furnace could be maintenance at the last moment he accommodated me will continue to use their services."

"The insulation was very professional and I was entirely satisfactory with factory."

"Did a great job would highly recommend"

"Very professional from the first phone call all the way through to completing the job at hand. Would definitely recommend. Job well done."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I'd been a customer of Excellent Air for over 10 years and during that time they had been reasonably priced and competent. However, in 2019 I noticed that the upper level of my home (I have a 3-zone system) was not cooling properly. They refused to address the issue and instead blamed the Nest thermostat I'd installed myself. It seems that if you install anything on your own, they're not interested in addressing issues. This issue went on for a year and when I expressed frustration with the situation, they basically said they didn't want me as a customer any more. I hired another HVAC company (JJB Mechanical) and they were quickly able to determine that the problem was a broken damper on the upstairs zone. What really irks me is that the guy from Excellent Air noticed that the cover for that damper motor was loose, so he just reattached it rather than actually checking the motor itself. So, I chalk it up to either laziness or incompetence. The bottom line is that for over a decade Excellent Air provided me with quality service. But to drop me as a customer over something that they should have been able to easily detect and fix speaks very poorly of either their newer technicians or corporate policy."

"Use literally anyone but Isaacs. They will take $50k+ of your money and leave you with inoperable, disfunctional heating/ac throughout your entire house. Then do absolutely nothing to help you. They will say over and over how they will make it right. When in reality they will do absolutely nothing to fix the problem. It has been nothing but a nightmare trying to work with Isaacs. I could not regret hiring them more. It's been 6 months of pure torture."