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SunCastle Pools LLC

3.9(
28
)

Pool and Spa Service, Pool Sales Construction and Installation, Home Automation

About us

Additional Email Address - service@suncastlepools.com.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Full pool remodeling, pool and spa repairs and maintenance, pool and spa cleaning. We foresee a very busy spring and summer season. To ensure excellent customer service, please call ahead and make an appointment if possible.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.928 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
7%
3
0%
2
11%
1
25%
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Write a review
Showing 26-28 of 28 reviews
Katrina U.
01/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: SunCastle came to close my pool and above-ground spa. Everyone was very professional and let me know exactly what they were doing. They also asked permission first before replacing any old or broken parts that would affect the closing. I'm thinking of using them for opening and cleaning from now on.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$501.63
robert W.
09/2013
5.0
pool cleaners
  + -1 more
All went well
Description of Work: Open and close pool and provide some chmicals
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Steven L.
05/2011
1.0
pool cleaners
  + -1 more
Not Good
Description of Work: Called pool company seemed nice over the phone and set up a time to meet with one of there representatives I believe it was Chris. Told between 2 and 3 pm. Rushed home from work and waited when no one came or called by 315 called company was told person was stuck at a job and could not come to later. Well if I could have made it later in the day that is when I would have made the apptointment. I did call and comfirm the time the day before. So no one came and no one has called me since.
Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Response from SunCastle Pools LLC
When the appointment was made with the member he informed us that his availability was on 'Tuesdays after 2 pm'. Accordingly, the member's opening was scheduled to take place on a Tuesday at 2 pm. since that was the earliest time we should be there. As stated, the member did contact me on that day at 3:15 and asked where the crew was. I told him that I would get in touch with Chris and find out what the situation was. Chris informed me that he was running late due to a problem with a repair but to inform him that we would be there to open his pool on that day as promised. He told me to give the member a new window between 5 and 6 pm and to reassure him we would be there. I called the member back with that information and he was not happy and told me to cancel the opening. Obviously, this was disappointing to us, but we had to respect his decision. In the notes for the schedule I had specifically stated that it had to be 'AFTER 2 PM' since that is when the member had informed me he would be available. We had no idea that window would somehow close before the end of the day. Thus, I guess I misinterpreted the instructions I had received from the member and for that I apologize. The member's pool would have been opened late that Tuesday afternoon if he didn't decide to cancel. I will call him back tomorrow, Monday, and see if there is anything that can be done salvage the situation.
    • 1
    • 2(current)

Contact information

6 N Jerusalem Ave, Hicksville, NY 11801

www.suncastlepools.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
Closed

Licensing

Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Pool and Spa Service,
Pool Sales Construction and Installation,
Home Automation

FAQ

SunCastle Pools LLC is currently rated 3.9 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:30 PM

Tuesday: 8:30 AM - 5:30 PM

Wednesday: 8:30 AM - 5:30 PM

Thursday: 8:30 AM - 5:30 PM

Friday: 8:30 AM - 5:30 PM

Saturday: Closed

SunCastle Pools LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, SunCastle Pools LLC does not offer free project estimates.
Yes, SunCastle Pools LLC offers eco-friendly accreditations.
No, SunCastle Pools LLC does not offer a senior discount.
Yes, SunCastle Pools LLC offers emergency services.
Yes, SunCastle Pools LLC offers warranties.
SunCastle Pools LLC offers the following services: Full pool remodeling, pool and spa repairs and maintenance, pool and spa cleaning. We foresee a very busy spring and summer season. To ensure excellent customer service, please call ahead and make an appointment if possible.

Contact information

6 N Jerusalem Ave, Hicksville, NY 11801

www.suncastlepools.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
Closed