Brook Vacuum's & Appliance

Although a little slow getting back to me with a price, the quote was very reasonable and I got my vacuum back as good as new in about a week.

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Perfect. They picked it up. Diagnosed the issue right away (like - the same day!) and I had it back in 2-3 days. It cost significantly less than buying a new vacuum cleaner.

I called Brook Vacuum to repair a vacuum cleaner. I had bought the part but could not attach it. I was told over the phone that there would be a $15 minimum for repairs and this repair might cost $30 or more. I came the next day at the 9:30 opening but had to wait ten minutes for the store to open. I explained what I wanted but was told the part wasn't available. I said I had the part. I was then told the charge would be $39.95 and when I mentioned the phone quote, I was told the $15 minimum was an inspection fee and it didn't apply. I was told to leave the vacuum and they would try to work on it later that day. I was then told that they did not guarantee repairs and I had to pay cash (no credit cards) in advance. I then left since I had no recourse in case they messed up the repair.

I went to 5 places and I chose Brook because I have used them before, for one. I was very unhappy with the customer service at the other places. At Brooks they took the time to listen and show me what they had. I was clueless about vaccum's so he really helped me out. He showed me which one I showed try and he told me I could bring it back if I didn't like it. I couldn't carry the vaccum home so told me he'd just drop it by my home after the store closed. He also gave me a nice deal and threw a few other things in, too. I thought the price was right in line with the competitor's.