Our experience with Ark Light/Travis Ortega has been terrible. During the addition to our detached garage, the slab was not placed at the correct elevation, causing a 2.5" difference from the existing slab to the new. The slab was placed in late April and the issue was identified when a wall was taken down in late May. Travis has refused to fix it and says "it's just a garage". To gain benifical occupancy, we had another contractor remove a small portion of the slab to get it to an acceptable elevation in late September. During the demo, we identified that not only was the slab not 4" thick everwhere, it was also lacking all the reinforcing required by our plans and contract. Travis has totally shut down, refusing to talk about the issue at all. The punch list is not complete, they installed heaters where air conditioning/heating units shold have been, and have not been to the site or communicated with us for over a month. What was supposed to be 14-16 week project is now in week 28.
Gray, we are sorry this matter has reached this point. ALC takes concerns seriously, though we disagree with several statements in this review. The County issued the project a Certificate of Completion. The remaining issues are part of an active dispute, so we will not debate the details publicly. ALC continues to respond through the appropriate channels and remains willing to address legitimate concerns under fair contract terms so both parties can reach completion and move forward.