Lowes

Hardware & Home Improvement Stores, Appliance Sales and Installation, Flooring Sales and Installation,

About us

Additional phone number - (704) 321-7170, (704) 758-1000, (704) 660-7177. Additional email - execcustservice@lowes.com. See website for additional phone number.

Services we offer

Home improvements, home centers, hardware - retail, sheds-storage, lawn & garden sprinkler systems.

Reviews

3.616 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
38%
4
25%
3
6%
2
13%
1
19%


Rating CategoryRating out of 5
quality
3.6
value
4.1
professionalism
3.6
responsiveness
3.3
punctuality
3.4
Showing 1-16 of 16 reviews

Hilda M.
12/2022
1.0
appliance sales
  + -1 more
My daughter bought 4 appliance in November. As of today they haven't done the delivery. Everytime my daughter calls theypromise the delivery for next day but never show up not even call . My daughter have vis
Description of Work: My daughter bought four appliances in November. As of today December 3 they haven't delivered the appliances. Every time she calls they promise they will come but they didn't show up nor even call. My daughter have visited the store two or three times. They promise the delivery will be done next day but didn't show up and not even call. My daughter has been affected emotionally and is very nervous. You people show total disrespect.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


krishna J.
11/2017
2.0
flooring contractor, home improvement stores
  + 0 more
Paid in full for all the material. paid for delivery. Only got delivered flooring and rest of them NO... When I went and asked, they say they did. when asked to show me the camaras of them loading the Truck, they said no we checked out self and they show that we loaded everything. They wouldnt show u saying it propratory. Over all these guys are liers and wouldnt recommand but if ur still buying than be very very careful. Do assume or trust any one. they didnt give &500 worth of stuff.
Description of Work: I bought flooring, trims, stair nosing, quarters.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0


Jay C.
03/2017
2.0
home improvement stores
  + -1 more
Estimates generated in June 2016 - Not finished as of March 2017. Months of back and forth to estimate and order correct materials. Door arrives broken and Lowes manager tells their contractor to install anyway to see if customer objects. Installer the nicest guy in the world but very tight window in scheduling his time - created further delays. Broken door returns again from Lowes - fixed but the same door. Installation begins. Contractor unable to use his brain and work solutions because he is afraid he will be blamed by Lowes if something goes wrong. Finally finished door install after multiple visits. Craftsmanship is OK - not great. Work moves to the screen door which was never ordered for reasons never explained. Screen door ordered and after several scheduling miscues, the work starts. Uh-oh - cannot install screen door because the contractor did not estimate work correctly. Two months go by with no contact from Lowes. I personally visited the install desk at the Newton store and was assured it would be handled. My only request was that the same contractor not be used. Lowes sends out another contractor who apologizes for the delay - now Lowes wants additional money for materials to do the job right ($300). I say no because they estimated the job wrong the first time. Silence from Lowes until I inquire a month later - Lowes has the contractor call me to arrange an appointment - It is the first contractor I said was unqualified! I politely told him he could not come back and I would contact Lowes. Called store - visited store - More promises. Two weeks later the install desk calls and says they can do the job the upcoming week. Great! I ask who is the contractor? Still the first guy!!! I must explain again to Lowes how they have completely dropped the ball and we are closing in on a year into the project and it is still incomplete. Lowes claims they want to make me happy but the only way to get another contractor is to pay an extra $600. What??? - OK, make me happy...refund my money. Lowes did refund my money - only thing they did correctly. Very nice people, but either do the job yourself, hire your own contractor, or go to Home Depot or Sears I suppose.
Description of Work: Rear entry and garage entry fire door installation

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
2.0


Alina M.
06/2016
5.0
home improvement stores
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Christine L.
08/2015
5.0
home improvement stores
  + -1 more
unknown
Description of Work: installed doors
Rating CategoryRating out of 5
Yes, I recommend this pro

Betty K.
05/2013
4.0
carpet installation, flooring contractor, home improvement stores, home staging
  + 2 more
Getting the boxes to pack the house was wonderful because they were strong enough to hold a great weigh in each box. Of course, none that would have worked without the packing tape. The throw rug was wonderful and looks great in the bed room, it is helpful that I love butterflies.
Description of Work: They are great for some area rugs, plus they are great place to get packing supplies.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,000

Melissa B.
04/2012
4.0
home staging
  + -1 more
It went well and I did the work myself. I went to Home Depot first, but, they were more helpful at Lowe's and they saved me money. Home Depot acted as though they didn't know what I was talking about.
Description of Work: I went there in February.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$60

Roger T.
08/2009
1.0
home improvement stores
  + -1 more
A total disaster and total disregard and disrespect to human beings.
Description of Work: We purchased a $1500.00 Samsumg refrigerator at Lowes. We also purchased their extended warranty. Our refrigerator stopped working on 07/01(wednesday). We called their service department and they could not set up an appointment until Monday the 6th. Fine, we got rid of everything in the refrigerator. The technician was supposed to be there between 8am and 5pm, they would not give a narrower eta. Comes 5pm, no one shows up, we call them, they said someone was on the way. Around 7pm this person shows up, keep in mind, we did not get 1 phone call and my wife had missed a full day of work for no reason. They said a part needed to be ordered and for us to call them once the part came in. A week later the part comes in, we call them to schedule another appointment, they could not come in for another 3 to 4 days. When they do come, they install the part, and repair the refrigerator. Next day, refrigerator is broken again. We call them, explaining that we now have been without a refrigerator for almost 3 weeks, and had lost another full load of groceries, they could not send someone for another 4 days. They were supposed to be there between 12pm and 5pm. 5 pm comes and no phone call and no show, another missed work day and no one had the decency to call to say they were not coming. When we called the service center to complain,they said "well, they were supposed to be there".. Well, someone shows up at 10pm, and said they needed another part. Same ordeal, wait for parts, wait for appointments, they finnally show up, fix it and then it is broken again, next day. After struggling for another appointment, they send another technician who finnally decided the refrigerator is unrepairable, meanwhile more than 6 weeks have gone by, two loads of grocery lost and no solution. We paid for the extended warranty and have been avoided ever since we placed the first service call. A superviseor was supposed to call back, never did. We have been treated with total disrespect for our time, jobs and living. We will end up buying a new refrigerator. When the sales person is trying to sell you the extended warranty, they promise you the world, but when you really need it, they do not want to hear from you.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,500

DENISE P.
08/2008
1.0
home improvement stores
  + -1 more
I could not get an estimate of delivery so I went to the store and I was refused to see the manager. They finally sent someone out who spoke to me for about 10 to 15 min. They kept screwing up the date. They finally sent someone over to install the toilet; I would never hire them again in the future. The two installers made me feel unsafe. They had a very negative attitude.
Description of Work: Replacing toilet.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$450

LORRAINE R.
09/2007
3.0
carpet installation, home improvement stores
  + 0 more
Lowe's came and measured but when they came to lay the carpet my husband and the guy didn't agree on something. My husband had to talk to the main office. They were disagreeing on what to do with the closets. We would still use Lowe's again but we would request not to have that same guy come back and do the job. Lowe's did call after the work was done. They lady didn't seem really concerned about my complaints and went as far as to tell me I should call someone else back and tell them my story. I hung up and wondered why I should have to call someone back when they first called me.
Description of Work: Lowe's installed carpeting in our attic that we converted into a bedroom within our 2000 square foot home. Without directly consulting my records, I could not tell you what we paid.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

WAYNE M.
09/2007
5.0
appliance sales
  + -1 more
Its Christmas Eve and our refrigerator needed a new part because we were missing something when they delivered it to us. We called Lowe's and they got someone out to us right away. They went out of their way on a holiday to help us, that's pretty impressive and shows they care. From a sales perspective too, they literally kept throwing discounts at us left and right. We love Lowe's.
Description of Work: We bought a brand new refrigerator from Lowe's and I am going to say we paid maybe like $1300 or something for one with the features we wanted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

CHRISTINE H.
08/2007
5.0
flooring contractor, home improvement stores
  + 0 more
Lowes was great. We had a minor problem that arose while they were working with us. It was something small and they not only fixed it, but took ten percent off of our fee. We were so impressed. I would absolutely use them again. They were just great.
Description of Work: Lowes installed laminate flooring in my condo unit. They did two rooms during Thanksgiving week this past year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOANNE C.
07/2007
5.0
appliance sales
  + -1 more
I received a $50 gift card from the purchase. The installer arrived on time and completed good quality work in a timely manner. I was very satisfied with my overall experience with this company.
Description of Work: I purchased a Maytag dishwasher from them. The company removed and disposed of the old dishwasher and installed the new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

JOE W.
07/2007
4.0
appliance sales
  + -1 more
Lowe's is good but I do my own research when shopping there. Come to think of it, the sales guy working was not too knowledgeable. I do like their prices though. I would encourage them to make their sales people a little more savvier about the products they are selling though. Lowe's also screwed up my delivery date. They had the wrong date recorded to deliver my purchases. That was a little annoying because I had made arrangements to take off work to be here and things of that nature.
Description of Work: Lowe's is where I bought my washer and dryer unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$1,000

STEPHEN S.
04/2007
5.0
carpet installation, flooring contractor
  + 0 more
They did exactly what they said they would do when they said they would. The workers were courteous and cleaned up after themselves.
Description of Work: They installed carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

ROSA MARY C.
06/2005
4.0
home improvement stores
  + -1 more
THE EXPERIENCE WAS GREAT ALTHOUGH I HAD TO WAIT A WHILE TO GET SOMEONE TO OFFER THEIR ASSISTANCE. HOWEVER, THE STORE HAD JUST OPENED SO I UNDERSTOOD. ONCE I RECEIVED ASSISTANCE, THE EMPLOYEES WERE VERY KIND AND HELPFUL.
Description of Work: THE STORE ATTENDANTS CONSULTED ON DIFFERENT COLORS, BRANDS AND PAINTING PATTERNS. THEY PERFORMED A TUTORIAL ON HOW TO PAINT AND MIX COLORS CORRECTLY.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$50

    Contact information

    727 New Jersey 440, Jersey City, NJ 07304

    www.lowes.com

    Service hours

    Sunday:
    8:00 AM - 7:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Appliance Sales and Installation,
    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Home Staging,
    Dryer Vent Cleaning,
    Interior Painting,
    Air Duct Cleaning

    FAQ

    Lowes is currently rated 3.6 overall out of 5.

    Sunday: 8:00 AM - 7:00 PM

    Monday: 6:00 AM - 10:00 PM

    Tuesday: 6:00 AM - 10:00 PM

    Wednesday: 6:00 AM - 10:00 PM

    Thursday: 6:00 AM - 10:00 PM

    Friday: 6:00 AM - 10:00 PM

    Saturday: 6:00 AM - 10:00 PM

    No, Lowes does not offer free project estimates.
    No, Lowes does not offer eco-friendly accreditations.
    No, Lowes does not offer a senior discount.
    No, Lowes does not offer emergency services.
    No, Lowes does not offer warranties.
    Lowes offers the following services: Home improvements, home centers, hardware - retail, sheds-storage, lawn & garden sprinkler systems.

    Contact information

    727 New Jersey 440, Jersey City, NJ 07304

    www.lowes.com

    Service hours

    Sunday:
    8:00 AM - 7:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM