H & H Appliance Center

I bought all my appliances from them 20 years ago. My microwave broke. It's a built in microwave. I went to every store that exists. I have an odd size, and no one would help me. Since it was built in and I didn't want to take my kitchen apart, I wanted something to just fit in there. I didn't know what measurements to go by because I couldn't find and exact measurement of microwave to be replaced. I went to some appliance stores and asked if I purchase it and it doesn't fit. They said I'd have to pay a restocking fee of 30%. I remembered I bought all my original appliances from H & H. I them on the phone and he said to measure this, measure that and send me a picture on my cell phone. He then goes, I've got the microwave for you. I'm going to delivery it to you free of charge. If you want it installed it will cost you some money but you don't need that because it's easy and you can do that yourself. He brought the microwave two days later. They even popped it into the space for me. Fits perfect. He was the only one who would listen. He was Dennis. He's a darling. He's really nice on the phone. He was very helpful and he reassured me because I wasn't sure what to measure. For price, they all cost about the same thing, I just got better service for the same price.

My washer broke in my studio. It's a massage studio, so it’s considered a business and you have to know the warranty from day one. I was looking for a commercial washer. I called them and they advised me that there was a really good commercial washer that will live for a long time, and it can handle the big loads that I need. Which is only sheets and blankets, because that is all you wash in a massage studio. The size was fine and everything. I don’t really care about the price at some point, when something works what kind of a convenience that is? It doesn’t matter if it cost a hundred dollars more, because the aggravation you have when it doesn’t work is so much more than that hundred dollars. It’s not even that, the thing is my biggest concern was that none of these washers had any noise ratings. In a massage studio with walls that are paper thin, it is very important that the washer is not too loud. So, I went over there, I looked at this washer and said, “I have this concern!” The guy says to me, “well, listen, I’ve got one of these washers on that floor model. I can give it too you a $100 cheaper! I’ll deliver it to you and if you feel like it’s too loud, we’ll take it back then you would just have to pick something else. Then again H & H, they brought it, they installed it, it worked. The little drainage hose was not working so well, it sort of came out of its enclosure all the time, spraying water all over the place. I wasn’t sure what to do, I called them. They answered the stupid question with a lot of patience and said, “just put a little zip tie around it!” Which is dud, I should have realized that myself. That is the kind of service that they do So yea, you know what! I don’t care if it cost a hundred dollars more, which it doesn’t by the way! I am going to keep using them for my appliances because they listen. They give you really good service, you have somebody on the other line that’s like, “Oh, it’s not just a job, I’m going to try to make this customer happy, I’m going to try and listen to what she really needs!” They are excellent and they are going to have my business. I don’t care what other people do! I left on May 5th and I said, I need to get this washer because I can’t go on vacation with my girl staying in a studio with a washer that doesn’t work. It’s going to be a nightmare, who in the heck going to wash those sheets? They deliver no matter what and they charge you very little. They come when they say they’re going to come. They don’t come two hours after your huge window. The price was fine. I paid more for that other stupid machine that was terrible and I didn’t buy it from them because I didn’t remember.

I was coordinating this from out of town for my elderly mother-in-law.  I worked with Dominic who was very helpful in arranging delivery and installation on a Friday to accommodate our travel schedule, even though it wasn't their usual day for the area.  

On delivery day, Leroy and Mike kept us up-to-date on their arrival time and when they arrived worked quickly and efficiently to remove the old appliances and get the new ones installed.  They made sure that everything was clean and explained all of the operations before they left.  

While H&H didn't have the best prices, the bit extra I paid was well worth it for working with me on the delivery and installation and the professional work from their team.  

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