CARRFORD HEATING & AIR CONDITIONING

CarrFord's entire team really knows what they're doing. Dave came out to repair a minor gas leak on our boiler. He was able to come out with very short notice and also came back to perform a full maintenance to make sure we were ready for the winter. Our two boilers are 30 years old and run great. I am well aware of the lack of reliability on new boilers, so while Dave could've tried to sell us a new high-efficiency system, he didn't. We also had CarrFord do a central A/C unit changeout this week. Bob, Jose, and Kevin did the cleanest install we could've asked for. They completed the entire changeout in a 3rd floor attic in 3 days, did a thorough duct cleaning, rebuilt some of the ductwork, and reconfigured the condensate drain system to work MUCH better than it did previously. These guys have highly extensive experience in their field and it shows in the quality of work that they do. Too many HVAC companies these days are only interested in selling you highly complex, high-efficiency systems that cost TONS of money upfront and tons more to repair once they're out of warranty. CarrFord is interested in selling you a quality system with low-complexity components so that the system keeps running with a minimal chance of breakdowns. That's what honesty and integrity look like in this industry. I highly recommend CarrFord for all HVAC calls around the Camden and Gloucester County areas!

Bob and the CarrFord team are top notch!!! The quote and installation were done in the early months of the pandemic without a hitch. Bob Ford came out to quote when he promised and clearly is very knowledgeable. He provided great input on what system would make the most sense in our house and listened to my input. The work started as promised and the team of Jose, Mark, and Joe were dedicated, courteous, and extremely professional in every way throughout the entire removal and replacement process. Their work was very meticulous and very clean. They clearly respect and treat their customer by doing their work as if they were doing in their own homes. They even stayed late to complete the install so we would have air conditioning over a hot weekend. Highly recommend!

Perfect! Installed both units & removed the old units in one day.

Bob provided a timely and fair estimate. His team of Jose, Mark, and Joe were dedicated and professional every step of the way. All work was completed as promised; they even stayed late to ensure we wouldn't go a weekend without AC. Highly recommend CarrFord!

Carr Ford is an exceptional company which treats customers with a great deal of care and respect. Our heater wouldn’t work with our new Nest system and Jose came to our house the same day we called!! He spent a great deal of time in fixing our problem and wouldn’t leave until he was sure everything was working perfectly!! This company really understands and implements true customer service accompanied by professional workmanship.

I had received several quotes for a new HAVAC system and decided on Carrford based on Bob’s extensive knowledge of the system he recommended. It wasn’t the cheapest price, nor was it the most expensive I had received, but I felt it was an honest one. When Carrford installed a new HAVAC system for me, the installation went smoothly & cleanly. The techs were all polite and hard workers. I needed some help with the thermostat later and the response was quick and convenient. I would recommend this family owned company highly- I had used several other HAVAC companies in the past to service my old unit, and this is the first time I can say the customer service is exceptional.

I called on a Saturday morning to see about a price for repairs and have them come out on Tuesday. The owner stated I can have a man out today, I kept telling him it wasn't an emergency. He stated he has men on call and insisted they come out today. Finally I agreed. But later I realized I never got the cost. So when the repair man cam I asked him, he told me $125.00, to walk in door and then parts and labor. He said I have to check everything who knows you may have cut you wire with your weed wacker. That point I told he I couldn't afford that price. He left. A short while later the owner called, yelled at me saying what do you think I am made of money. This was the first time anyone every refused the guy now I have to pay him him. I told him he should have listened to me and set the appointment on Tuesday as requested and given me a cost before you sent the man out. Then he said you would have only saved $10.00. I told him he needed to stop lying as he told me there was no up charge for the call and makes sure he tells the customer what the cost is up front.

The project went great. This was a difficult replacement that involved very limited access to a cramped attic. What would have to be accomplished was explained clearly and in detail, including any contingencies that might arise with the 50 year old drain & refrigerant lines and how problems would be solved. The project could not have been done better, or more quickly, or more professionally. I was completely satisfied with all aspects of their work.

Technicians showed up on time and worked full days. The entire project took 3 days to complete requiring the dismantling and removal of a very old inefficient, and big, gas furnace and the installation of new duct work, new gas shutoff and wiring for the ac system. There were at least 3 technicians working everyday and sometimes 4. The chimney liner required some ingenuity because of the height of the chimney off the roof. They were able to do it safely without requiring the added expense of a lift. Everyone was pleasant to deal with and we are pleased with the outcome.

Excellent ! On time, courteous, extremely professional. Scheduling was easy & prompt.

Every thing they worked on, from the initial installation to semi annual tune ups went quickly & professionally.

Service man was right on time & everything went well.Will use them again .

Called the office on a Monday to schedule an appointment for an estimate. Spoke with Kathy, the office manager who is wonderful to work with, and was told that Bob would be out that early afternoon to check and provide the estimate for a completely new HVAC system. CARRFORD installed the old high efficiency Lennox system years ago and it was working fine, but I felt it time to invest in a new system as that unit was approaching 20 years of age. Bob offered two solid brands of systems, Lennox and a Rheem. Both are very good systems and I have had them in the past. Bob explained the details of the two and I chose the Rheem. I asked about an installation date and was told the following Monday and Tuesday. The installation team and Bob came out on Friday to complete the measurements and review the install. On Monday, the team came out and began their work. The gentlemen were courteous and clean. Each worked professionally throughout the two days till completion. A third gentleman joined them on Tuesday to help with the cleanup. Bruce showed me how to work the new thermostat and all was done. Bob came out the next day to review everything and complete the rebate forms for the New Jersey Clean Energy rebates. As Bob left, his comment was that if I ever have any questions or concerns, please do not hesitate to call. I am happy with that statement for in the past and now, when I call, a real person answers the phone, usually Kathy---not a machine. And their response time is great as well. One day I called several years ago when my ac unit didn't go on. Within 10 minutes, a tech was out to fix it---a loose wire. I can't say that will happen every time but I was floored when it did. Overall, I have had no complaints and have suggested CARRFORD services to three other families who used them for new installations and service. A yearly reminder for both heating and ac service is mailed and I use them for such services. They are clean, prompt, and professional---a credit to the profession!

Left Carr Ford a message on Saturday around 2:30 PM. Bob Ford called me back within 15 minutes. He asked me a few questions and within 2 hours his expert technicians were replacing my tank. Outstanding service! Thank you Bob!

Owner was proactive to return my call and stop by very next day to provide estimate. Very easy to schedule install at my convenience. Crew was professional and obviously cared about their quality of work.

shopping around later. price was elevated. good work and no problems. just too expensive.

It was a good experience. The price was reasonable. They were prompt and clean. They showed up when they said they would. They did the job efficiently.

Our blower motor burnt out and needed to be replaced. The repair was scheduled for a Saturday and took about 2 hours to complete. Service was prompt and friendly. Easy to schedule the repair and he had the motor on the truck so no return visit needed. The only complaint would be the price. It seems a bit high for a job that only took 2 hours.

They were excellent. When I checked Angie's List last year, they got a great rating from you. They did a good job. They were fine, polite and prompt

I have had an annual service contract with CarrFord for about eight years now (that is the cost of the annual contract listed in this review). This includes the annual maintenance on both the heater and air conditioner. They are always punctual and friendly. In the few instances where our heater stopped working, they were out within hours (not days) and the work provided was included in the annual contract.

The team was prompt, clean, courteous and professional. They used high quality equipment and completed the work on-time, within scope and budget. Kathleen was wonderful and processed all the financials and rebates through SJ Gas without hassle on my part.

Prompt and on time. Tuned up both A/C units.

I have a yearly contract with them as does my mom. It is well worth it. Once you call they asnwer almost immediately and come to the home promptly. I have used them for 13 years and have never had a bad experience. One time when my daughter was an infant the heater went during an extremely cold stretch and they were out that night and got the heat working. That was before I had service contract.

CARRFORD was very responsive; upon my call they were able to make an early evening appointment for me on the same day. When the service person could show up earlier, they called to make sure the earlier time would work for me. The service person was able to locate the problem and had the replacement part in his van. He installed it and within 90 min of his arrival our furnace was working again. Also, he took the time to explain how the basics of the furnace worked so I could understand why the part he replaced was critical to it's operation.

service man knew what problem was he rechared the a/c checked overall performance of a/c unit he assured me everything was operating correctly .