Get matched with top countertop and backsplash pros in Roanoke Rapids, NC

"Erika at Re-Bath of the Triad persisted and I am glad she did. Because I did relinquish and talk to their representative before I going ahead with the 24 hour "One Day" folks. I needed a complete remodel of my main floor bathroom, and I mean even the flooring. They actually gave me a stunning Full Bathroom remodel for Near the same price the other company was charging for a just a shower. And when Re-Bath of the Triad says, " down to the studs" THEY MEAN IT. I had bought the home in 1998 and it still had the pathetic, aged, bath surround and prior history of 2 failed toilet and sink installs. The dark , stunning flooring, the new vanity sink made of mahogany, the walk-in shower with Brazilian wood seat that folds up or down as needed. The Fixtures are fashionable as a well as dependably functionable. And the One fellow (Chris F.) is the maestro who masterfully handled the entire install. A true artisan /Craftsman. His attention to detail and pride in the job "BEST DONE" ..made me weep with happy tears. The walk-in shower is all a anyone could ever hope for.*The floor was taken down to the original 1905 beams .. and built back beautifully with dark flooring that I had chosen. I could see my cellar underneath. I have seldom been this delighted with an a man-made environment. But this is Everything."

"The work was excellent, however after the installation I discovered that I had been given very cheap product for the price I was ask to pay. I had solid and steady glass doors on the shower doors they remove. They replaced them with very cheap glass that bent like Plexiglass, I've never seen glass bend and also hung like curtains from the top only, no support on the bottom. When I told them I found the doors to be unacceptable for a senior I was told they would remove them, seal the holes and I could hang showers curtain but still pay for the shower doors they will remove. I was expecting an upgrade, instead I was given hanging glass doors for an outrageous amount. The shower makeover I ordered the salesman called it my dream shower, instead it has become a nightmare for me, I have not used this shower as I'm very afraid of using it as I may accidentally bump against the door and fall through it."

"Sink tops were not measured correctly. Old sink basins were off set a little and when we went in to look at tops, I had photos of the tops and measurements. Even told them that the sinks were off set and the reason. When they came out to do the template, that measurement was completely ignored. When the new tops were put in, my wife complained that one of the drawers was stiff in opening. I pulled the drawer out and found that the sink was rubbing up again the drawer. I then realized that they had not measured properly. I was also told that the installers would be there at 4:30, so I scheduled my busy day accordingly. At 12:30 I get a call from the company with the following comment- “The installers are at your house, where are you!” Nothing like being 4 hours off and no forewarning and the attitude of the person who called me was not very pleasant. We replaced the tops because we are selling the house. If we were staying, we would not accept such poor workmanship I would not recommend them."

"Very good and it looks great"

"We’re sharing our experience (photo batch 1/3) to inform future customers about the craftsmanship of KJ Natural Stone. We hired them through our contractor for a kitchen countertop and sink. Before pickup, I personally visited their location, where they showed me the slab they would be using, along with the sink. Unfortunately, the final product did not meet our expectations. Rather than making any claims, we are simply sharing photos of their work and letting them speak for themselves. Be aware that KJ Natural Stone may claim they had no direct business with us since they worked through our contractor. However, that does not change the fact that they were responsible for fabricating and supplying our kitchen countertop and sink. We hope this review helps others make an informed decision."

"This is probably the most painful review that I have ever had to leave. It’s most painful because the process was so easy and we were SO sure to have made the right choice. Our Sales Associate was amazing. They had a great selection. We were able to quickly obtain a sample. I could go on and on about why I thought this was going to be the most amazing experience. But then it happened. Generally speaking, I wish that there was more “coaching” for getting ready for templating with an older home. The old cabinets were not level. As a matter of fact, they were way out of level. That’s on us. MGW was able to re-schedule our template appointment, which was wonderful. Still, we have nearly ½” gaps between the wall and the countertop due to “old walls”. Okay, that’s on us. We gave them our sink, showed them our existing cooktop and followed all other instructions. They measured the cooktop and took the model number. On installation day, the hole was measured, the cooktop was measured, again. All seemingly great news until my electrician arrives to install the cooktop and the hole is too big. He has to build a smaller square to support the glass cooktop that was solely resting with fractions of inches of support from the countertop. I am told by one of the owners that it “meets specifications” and “is normal” since it’s not “falling through the hole”. “Unless it’s falling through the hole, we did our job.” This was his “hill”! He stood aggressively firm in that they did everything right and in, over, 40 years this has never been an issue. So, again, we the homeowners and, now, the manufacture specs are at fault. When I tell you that I was shocked by his behavior and unwillingness, not only to, own any fault whatsoever, but blatant disregard for customer service; it’s probably an understatement. He was so defensive and self-assured at the same time. Fortunately, for me, my electrician is also a trim carpenter. I didn’t need MGW to take ownership or be responsible for these minor failures, but my hope was that they would so that I did not have to write this ending to the story. So that I don’t have to look elsewhere for future projects. Literally one person stands in the way of a GREAT referral, but I am reminded that people make, or break, the difference. Not the CNC machine, not the manufacturer specs and certainly not the belief that fractions of inches is sufficient support for a glass cooktop. You know, the thing that you rest heavy pots and pans on (up to 4 at a time). But what do I know? Clearly. UPDATE: I contemplate deeply before writing a review and only to the extent that it’s helpful for others. I hope that it rings true here. I took some time over the weekend to meet with the owner that I spoke to by phone earlier in the week. I was reminded that on two separate occasions, he came out to make some minor repairs to the countertop after install. Within the day, on separate days, he was able to come to our home to make the repair. It certainly reminded me why we chose MGW in the first place. It was a little more expensive than what we were originally considering, but it was worth it. The consideration to update my zero-star review to a four-star review is that IF this problem had not already been resolved, and irrespective of “responsibility”, I believe that MGW would have worked to make a better solution to secure the cooktop. This cooktop was existing to the house when we purchased it, but the previous homeowners purchased it in 2015. So, I wouldn’t consider it ancient. Still, it needed further consideration and I believe that this served as a learning experience."