A Step Above Handyman Services LLC

Mr. Howard and his crew did a wonderful job patching my roof. They were very affordable, and they got it done quickly. It looks great I definitely recommend them.

As always when I contact I get an immediate response. They come right away. Always do an excellent job. Friendly & courteous, trustworthy. Would highly recommend. I’ve been a return customer for several years!

Did not finish work and the roof was Installed incorrectly.Had another roofing contractor look at it and he said was a bad job.

The ceiling is up. It took many phone calls to have them come and even start the project. Cancelled several times during the process. Had to call to see if they were going to show up. When the ceiling was being taken down damage was done to a windowsill and chair rail. Said ,"He ordered chair rail."But never heard back it's been 3 weeks. Tapping job was awful and sanding was not done well enough so we could paint. Had to popcorn ceiling to cover the bad tap job . Ceiling fan was wired wrong and a cpl blade were damaged. So needless to say we had to fix their mistakes and put more money into the job.

Cases of goo used to seal...what? Areas in question were never discussed or described. When my dormers were redone, the provider pointed out the bulbous globs of sealant that they had applied, often separating my roof tiles; certainly lifting them. I have had water issues ever since. Clearly, they didn't know what they were doing. And, as a result, caused more harm than good. I tried to remedy this; or, at least start with a phone call to better understand what their intent was. I had no response; and, no corrections were ever suggested.

Arrived on time. Nice, reasonably professional although we got a bit more life story than I would have liked. Did a good job on the gutters both times. Left a little more of a mess on the grass than I would have liked, but the gutters were full of mud so it was hard for them to avoid doing this.

They were reliable, showed up on time, and did the work to perfection. What more need be said? I will be having them do it again this year after the leaves fall.

They installed the roof fan. It was fine. It took about an hour to do. Scheduling went smoothly -- no issues.

So far so good waiting for rain to be sure

It went well, very professional, efficient, they did a good job.

Have tried to schedule an appointment for gutter cleaning with company. No response after online request. Called several times, with the last time being 7/9/14. Owner did call back twice and left messages with me, but I was unable to reach him when I tried to call him back. No voicemail option available with last call. (He did state that he has been having a lot of medical issues lately on his last message).

Everything went well. I liked that they inspected the roof as they cleaned my gutters, and that they were honest enough to tell me that I didn't need a new roof just yet.

They started the work on Thursday and worked Friday. The work is half done and now they have not shown up in three days. I have called them and they do not answer. They did show up on Tuesday however, and completed the job today (Wednesday). When talking with the contractor, it turned out that he'd been sick for a few days.

Non-Responsive after buying Angie's List "$99 Home Gutter Cleaning and Roof Inspection" I signed up for this deal on this website and selected 3 dates as required. I got a very generic email asking for dates within couple of days which didn't make sense since I already indicated what dates I wanted. Anyway, I replied to chose on of the dates in my purchase and there was no response. Waited for a week and sent a reminder message, no reply. Waited for a month and sent another reminder message, no reply. I am appalled at the lack of non-responsiveness especially since I bought this from the peer reviewed Angie's site. See below the dates of communication: Order Number: 11241XX Ordered On: February 27, 2014 Coupon Code: Gutter-1124151-1 3/2/2014 - Generic email from "Howard And Sons Roofing & Remodeling" 4/10/2014 - Replied - Angie's list message and left a voice mail as well 4/16/2014 - Follow-up email, no response 5/13/2014 - Third follow-up email, no response for more than a week 5/17/2014 - Called and left a second voice mail I am uncomfortable with this lack of professionalism for this work as well as future work. Update: I finally managed to connect with the owner who said he had hospitalized and will send someone to perform the work the following Saturday. I spoke to his wife or assistant who took the address and confirmed someone will come that Saturday at 10 am. No one showed up and there was no further communication.

Spoke with Matt on the phone who sent David over the next day at 8:00 am to give us a quote. He offered to do the job the following day but we weren't ready. I called a week and a half later and scheduled the job for the next Monday (3 days later). Two guys showed up that morning, tore the roof off, cleaned up all debris and installed in the new roof that afternoon. It is a big improvement on the old roof and we are happy.

I felt the cost was too high@ 225.00.

After the inspection roof shingles were up and he offered to come back and fix them which he did. The wording of the deal made me think that they would come back throughout the season to clean the gutters for the price of the deal which was not the case. I was not impressed with the service.

I called to make an appointment and it was for April 9th, no one showed up. I called and no one answered. I called later in the evening and they said Mr. Howard had a heart attack and they said only he had the information about appointments. He called me and said he was out of the hospital and would make it up to me. I have not heard from him since April 11th. I would not want him near my house. I feel they have been dishonest.

After a few false starts they finally showed up to replace the skylight. I was not overly impressed by the asthetics of the job, but I was on a budget and mainly just wanted the leak fixed. Because it was late in the fall we had no more rain until this spring. The first big rain this spring it leaked from the same spot it had been prior to the replacement, only it seemed like the leak was even worse. I called Howard & Sons to see if they could come out and look at it and fix the problem. I had a lot of trouble getting a hold of them (wouldn't return my calls), but finally got it scheduled for them to come out on a Wednesday while I was at work. I didn't get up on the roof to check, but I found it odd that they never called me to tell me that they had come. I found out later that they never came when it was still leaking after our second rain storm. I called them again (once again difficult to get them to return calls). They promised to come out today (5/4/14) between noon and four. I hurried home from church so that I could be there when they showed up. At about 3:00 I called and left a message that I was expecting them, no return call. At 4:30 I called again and got 'the secretary', I told her that I was expecting them to come today and she told me that he was out of town. I told her I was quite frustrated and she said that she would pass my message along to him. I still have not received a call as of 8:20pm. I will not work with Howard and Sons again and would not recommend them to anyone else.

Last month I ordered a roof inspection through Angie's List. Unfortunately, the business owner has cancelled a few times apparently due to a hospitalization and vehicle accident issues. It has been rather difficult getting a hold of the business during this process and despite offers to call me with a rescheduling, he often never calls. My roof inspection is needed soon, as we are getting our home ready to sell. I understand that if the owner is having health problems that he may not be able to complete the job in a timely manner. As a result, I would like to cancel this order (which is attributed to Angies List) and have the charge credited back to my account. Once done, I will look for another contractor through Angies List to complete the job.

Did nothing. I called two or three times to schedule an appt after I did not hear from him. Always had some excuse. Finally I have requested a refund but doubt that he will do that.

By the middle of this summer (only 8 months after they installed the gutter shields) the gutters has debris, such as pine needles, over flowing. And in addition there were trees growing out of the shields. The overall condition of my gutters was worse than it had been before. When I called to complain he told me he was out of town and I should call in about a week. When I called next he told me that given the number of trees on my property the shields he installed would probably not work well and that he would go back to check my invoice and get back to me to let me know what he would do for me. I took that to mean at a minimum he would remove the shields and perhaps refund my money. About a week later his son called and told me they could remove the shields and clean the gutters for an additional $250. Obviously I did not accept that offer and informed them that I would post my complainant on Angieslist. A few days last the owner called. I assumed that perhaps he was pressured from the threat of an angieslist complain and would offer something to make the situation right. Was I ever wrong. He actually called me to argue with me about whether or not I had a legitimate reason for complaining and put something on Angieslist. Unbelievable and totally unprofessional. I will never use this contractor again.

Contractor and crew arrived on time and completed job in a professional manner. Would use this contractor again.

The Big Deal was purchased on 2-6-2014. We played phone tag for about a month and a 1/2. By the end of March I had spoken to him and he told me he would called back to schedule that he had a lot going on in his life. He didn't. I called him one more time at the beginning of April and he told me he'd call me to call him that Thursday. I did, we spoke again he had further personal issues and was trying to find a vehicle. I forgot to call, but called on the following week. He told me he would call me back. He didn't. I feel bad but we need our roof checked !!!

I originally called and spoke to Matthew and told him that I have some leaks that needed to be fixed on a slate roof. He then explained to me that he does not charge a latter fee like most other companies and that the charge is $225 for up to 5 slates and $400 for up to 10 slates. He also stated that they automatically caulk around the chimney and add in some other pieces under the slate to help stop the leaks. I can't remember what those were called off the top of my head. So, I went ahead and made an appointment for them come out and take a look. I was told that they would be there between 8:30 and 10am. At 10:30, I called to see if they were coming. Matthew explained to me that their truck broke down and that they would be heading out to my house soon. He stated that he did not write down my phone number and could not call me even though he asked me for my phone number at the end of our conversation to set up the appointment. For this reason I rated with a B for punctuality. They arrived within the next 30 minutes in the work truck. Dave was the one who came out to look at my roof. He was very professional. After taking a look in my attic and climbing up on the roof, Dave told me that who ever fixed my roof the previous time did it wrong and actually caused there to be more leaking. I gave the go ahead to do the work immediately after I received a call from Matthew about the work to be done. I feel the communication about the work to be done could have been better. I heard Dave outside my window talking on the phone to someone saying that 8 slates needed to be replaced. A few minutes later I received a phone call from Matthew saying that 8 slates needed to be replaced or were missing. After the work was done and Dave provided the invoice, it said that only 6 slates were placed. When I asked him about it he said that only 6 were missing. I let that matter go but it made me feel as though they told me 8 to begin with because it was more justifiable than charging an extra $175 for one slate. Not to say they were trying to scam me but it did make me a little confused. This is why I rated them a B for pricing. The invoice that Dave produced did not have a heading with the business name on it. When I inquired about it he stated that they were in the truck that had broken down earlier. So, I had him write it on the top along with the phone number. I also informed him that I would like an invoice that has the business heading on the top. I also called Matthew and informed him that it made me uncomfortable to have an invoice without the proper heading. Matthew assured me that once he got back to the office he would make once and email it to me as a back up. I received a message from Matthew days later stating that he did not forget and once he got to his office he would do as he said. Still to this day I have not received the new invoice. Overall, I think they were professional. I have been waiting for it to rain more before posting this review. I have been up in my attic a couple times and as far as I can tell things seem good. I don't see any spots where I can see through to the outside. It is hard for me to tell if all the leaking is fixed due to water spots that were already there from the previous leaks. However, the major leak that I had seems to have been covered.