A Step Above Handyman Services LLC

I was unable to use the big deal due to the company not responding to any of my calls. There was no communication.

Great! I bought this Big Deal yesterday and this afternoon received a call from Matt Howard. He said he had people in the area and if I was available he could send someone to perform the work today. Within the hour, Richard was at my door. He set up his ladder, cleaned the gutters, checked the roof and made a minor repair to the gutter over my garage. He asked if I'd noticed any flow problems and I had not. He told me the debris in the gutters was primarily leaves and some sand from the shingles. He noticed a few damaged shingles in the back but nothing that needed immediate attention. He also mentioned that the company installs gutter helmets at $7 a foot. There was no hard sell. Richard was very professional and cleaned away the leaves, etc. Judging by Matt's quick service and Richard's professionalism, I would not hesitate to use Howard & Sons again.

I purchased the Big Deal for roof inspection and tune-up and the next day I started getting calls and emails to set up an appointment. Which was fine, except I didn't actually own the house yet, so I told them I'd call back when I did. Finally set up an appointment for this past weekend. They were 30 minutes late with no phone call; when I called they said they were addressing emergency work elsewhere. I didn't have to be home for the inspection, so I left to run errands. They called while I was out, and the owner (I think) proceeded to tell me how the house's 5 year old roof was terrible and was only going to last another 3-5 years. He also said they nailed down some shingles. When I got back, I saw a bunch of loose nails on the roof. Not sure if they were there prior to inspection or not, but either way they could've removed them while they were up there. Overall, I felt the inspector to be a little pushy, and wondered if the accompanying Big Deal for a $6000 roof had anything to do with it.

Price was reasonable. Showed up on time and installed the attic fan.No leaks so far. Spliced wires to the fan from a light circuit which I thought was strange.

I bought a Roof Inspection and Tune Up thru Angie's List. Mr Howard called me to set up the appointment promptly. He found several issues which were not unexpected. He worked with me to set up the schedule for the repairs to be done around my work schedule. He and his workers were friendly and polite; they treated my home and I with respect.

After successfully using Howard & Sons for a roof inspection on my home, I purchased a second inspection package for my sister's house in Watervliet, NY. I knew the main roof on her home would probably be ok because it was replaced less than 10 years ago, but I was concerned about a flat roof section she had on the back of her house. Matt's team arrived and did a thorough inspection of the entire roof. As I envisioned, the main roof was in fine shape, but the flat roof was in much worse shape than we anticipated. Apparently, the rubber roof installed 8 - 10 years ago was not installed properly and a significant portion of the wood and wood frames underneath were completely rotted out due to water leaks. I was originally hoping that the rubber roof would just need to be resealed, but unfortunately much of the wood frame had to be taken out and replaced.We worked with Matt and arrived at a price which I believe was fair. His team spent nearly two full days framing, then shingling the roof. They also put the gutters back on the house. Had we not done this inspection and had the roof and rotten beams replaced, larger problems might have occurred. Given the fact that a tough winter is forcasted, in all likelihood, any sizeable snow accumulation could have caused that old roof to collapse. The cost incurred is worth the peace of mind knowing my sister's complete roof is now in fine condition. Matt and his team were professional and courteous. Another important note, after they left, my sister's yard was immaculate. They picked up ever bit of rotten wood beams, old shingles and rubber roofing materials.

I was extremely satisfied with Howard & Sons. We've been in the house for twelve years and are not sure how old the roof really is. I called for the $149 inspection because I had a leak in my garage roof, but couldn't understand why because the ropof itself looked good. Howard & Sons showed up promptly and immediately had three roofers inspect everything. They found the immediate problem over the garage with the rubber sealing on the vent. Because it was an odd sized pipe, they had to go and purchase the rubber boot. It looked like a squirrel had chewed at it, probably trying to get in the attic. They inspected the other vents on the roof and let me know that there were no immediate problems but that I maight want to have the seals replaced on them -- but there was no pressure. I chose to do so given the age of the roof and the fact that it would have cost a lot more to get it fixed at a later date. I fully expected that any roofer would give me the line --"you need a new roof". Matt estimated that we should get another four to five years out of our roof, which was great news for me. Matt is very professional, knowledeable and honest. He does not try to do work that is not needed. His guys are very courteous and polite. I would not hesitate to call them again.

I think it was owner who came with the other two but I felt like he was kind of pushy. My husband was the one who made the deal on line and stayed home that day they came out. When he came over that day he said that he was going to do what was on the package and he said something about like he was going to do other things and that it was going to be $300. Then I said that it was something I need to talk to my husband about. Then he said that they were already doing it so I felt that he was not giving us a chance not to want that service. He was making it sound like making us feel bad like he would lose the money if I did not want to pay him. It was not professional. Beside the package he charged me $300. I did not quite see what else they did. It was something in the roof and they were not here for more than 35 minutes. Some moss was falling down and they were cleaning all that. I told him that my husband was in a meeting right then and I needed to talk to him about the extra work he was planning to do. Then he said that they were already doing that and that I could pay him if I want or that he would lose the money. My husband left the meeting and came home early and I told him that he needed to pay Howard $300 for the services he provided and that I am not exactly sure what the service was.

I purchased a big deal from them. They came over the next day but we decided I did not need the work done.

I wasn't here at the time but my husband said everything went well. Husband was worried bec we were cleaning for company and he thought there would be a mess but that did not happen. Everything was cleaned up by the workers. I was amazed that extra work was done without charge. Mr Howard saw some things that needed attention and he proceeded to fix them. This will save us time, energy, cost and headaches. Mr Howard called about 5 days later to see if everything was going smoothly. I was concerned bec I did not feel any air moving. He told me to open the door to the attic and I would notice air movement. I did and he was correct. I also inquired about his remodeling services which sounded extensive. I will definitely keep his card and consult Howard and Sons if the need present.

I had some roof repairs that needed to be done rather quickly. I purchased the coupon late in the day 8/2/13. Matt called me the following morning, & had his crew here working that same afternoon. The crew was very friendly & courteous. My next-door neighbors were particularly impressed with their work ethic. I've also received several compliments from others on the appearance of my roof. I would highly recommend Howard & Sons & would certainly call them again.

Matt Howard called to schedule an appointment on the very next day after purchase. Contractor was timely (a little early actually) and did the inspection, specified maintenance (caulking, etc.) and evaluation of my roof as detailed in my purchase. I knew i needed additional work completed (some roofing shingles needed replacement) and work was completed quickly and to my satisfaction that same day. Matt Howard also provided a one-year warranty on work provided which was unexpected. Would use again.