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"hope you don't get a snake problem"

"Professional, courteous service. Technicians go above and beyond what is expected."

"Just cancelled service today. Have been a customer of McNeeley since 2014 and never experienced such terriible customer service until now. I don't know how BugOut expects to keep customers unless they are going for quantity to the point that it doesn't matter. Too much to even post here. Will find a local company who cares about their customers like McNeeley did instead."

"It went well. I haven't seen any since."

"The technician called 2 days ahead and came on the right day at the right time. He sprayed the front and back as agreed. He charged the correct amount. One thing I love about the technician is he stops to talk with me about how to mow and care for my yard when he is not here. I highly recommend this service and 4 other homeowners on my street do also."

"I would say when the quote was done the guy was very impatient BUT seemed very knowledgeable… Until he calls back that afternoon with the contracts and at this point he has no clue what anything means doesn’t know what the extra charge is he decided to add on for the 3 properties and tried to pass it off for us to just call his office number so we can make payment to avoid having to talk about it especially when $600+ is involved I’d like for you to answer a few questions.. not unreasonable.. So finally after we get our answers, we call the office to make a payment the girl originally seemed nice took our payment And then a week later we get a call and they say we never paid anything… So we check our bank account and it looks like she mischarged us only paid $200 when it should’ve been way more but would not own her mistake and told us that we should’ve told her there were three properties but what’s weird is all three properties are on the same contract and if you had a computer system you would’ve seen this and you said you had the contract in front of you so you would need to add the totals DUHHHHHH… but it’s OK you know a good customer support representative would’ve owned their mistake, apologized, and corrected the issue… you should not keep pointing the finger at the customer as it is never their problem for system flaws!!! I would not recommend these people if you guys want good service these people just want your money they don’t give a crap about you nor do they have good workmanship they charge you up the butt for nothing and do not warrantee any of it either"

"We had these clowns come out to deal with a mole issue we had. My wife initially met with them. I showed up when they were working out a time to treat our yard. The first guy kept telling us that we didn’t need to be present for the job but over the years we’ve learned that without being around the job rarely gets done properly. So how did he get around this, by sending a guy out to treat our yard in the dark. The second guy showed up at 610pm and at my door by 615pm. I covered what he was supposed to do, which he had a look as that wasn’t what his boss told him to do. He said he was putting down poison granules to kill grubs. I looked out my window and he was walking around my yard with a hand spreader. 15-20 mins later he was back at my door telling me he was done. I knew he didn’t do anything. With a push spreader I can’t do my front yard in 15 mins. He was supposed to do my front and back yard. After he left, I looked and nothing was on the ground anywhere. So I canceled the check. No work, no pay. I contacted them and told them I canceled the payment and why. No where in the conversation did they ask how to fix the situation or they will be out to see what wasn’t done. All they wanted was their money. They called my wife wanting their payment and sent a threatening letter about their payment. Nothing about fixing the situation. 2 days ago, they sent the guy back out for the second non-treatment with the same guy. I was looking down at the guys hand spreader and all he had in it was air. He spread air in my yard. Don’t use these idiots. All they want is your money. If you do use they insure they aren’t spraying water and spreading air. $525 down the drain and yes my wife caved and paid them. First 2 pics are front yard and second 2 are backyard. No granules."