AMERICAN ELECTRONICS AND APPLIANCES

My salesperson was not there but I got another assoc. who told me that my salesperson should have told me that I needed these items and to have them on hand at delivery. They offered to take my name/# and have a manager call me. The mgr did not call me so I called back myself. By this time I had gone out and bought a waterline that did not work and was leaking. The mgr told me that even if I would have had the waterline on hand, if it leaked the delivery people are really not installers and they would have referred me to a plumber. I was not happy with his response, his lack of empathy, and angry that I had spent $3500 on appliances that I could not utilize properly. To add insult to injury, the stacking kit they sold me for $45 I later saw at a store for $20 (and you know the store is making money off of it at $20). It is funny to me that they managed to inform me of the things I need that they could sell (overcharge) me, but did not tell me the things I really needed.

Just about every appliance has had one issue or another. While the quality of the appliances may not be American's fault, their follow up service has been poor. It has been 2 months and we still don't have everything working right.

THE SALESMAN SUGGESTED A DISPLAY MODEL THAT SAVED US SOME MONEY. WE CHECKED THE ADS LATER IN THE WEEK, AND THE PRICE WAS A LOT LOWER THAN OTHERS WE SAW ADVERTISED.