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"It's true: working with Hal is not like working with other contractors. With Hal, you are developing a relationship, not fulfilling the terms of a contract. For some that might be more than they want out of a contractor. For me, it was exactly what I needed. Example: I was talking with Hal about another matter when we both happened to notice some rotting boards on our deck. I thought it was unsightly, but nothing serious. Hal persuaded me that, without immediate attention, the rot would spread to the joists underneath, and what was a small problem now would be a big problem later. He replaced the deck boards on time and for the price he quoted. I can now rest assured I won't be plunging through the deck this summer. Along the way, Hal fixed some off-kilter gates in our yard, and also consulted with me about some stains on our stucco (thus managing to solve a problem that had stumped several other contractors). He's always on the end of the line when I have a home repair question. He's been there for me for some five years now. There's plenty of quality workers out there, but not many who will listen as well, contribute as much, and return as often as Hal Morris."

"I have submitted a prior report citing the issues we encountered with Portico. However, I want to rectify that report and replace it. Clint Hanson, owner, met with us yesterday and accepted full responsibility for the costs we incurred to correct a plumbing problem caused by his employees, as well as some major inconveniences they caused. My husband and I were deeply impressed with Clint's willingness to accept responsibility, incorporate new practices into his business and his commitment to righting the situation. We would probably use him again since his overall work was good and his is willing to discuss and take responsibility for these issues."