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If the installer is unwilling to fix the problems and you’re not interested in seeking remediation, you could hide a visually unpleasant floor. This will only work if the floor is structurally sound and the only issue you have is the way it looks. The easiest way to do this is to use large area rugs. You can also paint the floor, although that’s a labor-intensive job if you want to go the DIY route.

Yes, carpeted stairs are generally considered safer than stairs with hard surfaces like wood, vinyl, or tile. Carpet provides more traction, which helps reduce the chances of slips and falls, and its cushioning can lessen the severity of an injury if a fall does occur. Hard surfaces often lack the friction needed for a secure tread and can be quite slippery.

However, it's worth noting that some carpets can also be slick, particularly if they are brand new, dirty, or made from certain materials. If any stair surface feels too slippery, traction treads can be added to most materials to increase grip and improve safety.

If the stairs are already covered in carpet, you will need to remove the old carpet and possibly the carpet pad. Any damage to the stairs like cracks, loose boards, or creaky treads may also need to be repaired. You may also want to sand and refinish or paint wood stairs before installing a carpet runner.

Carpet glue is very sticky, but it's not permanent. The glue usually lasts as long as a typical carpet installation, which is five to 15 years. For the best results, you should always use the right type of carpet glue for the area you're using it in. There are carpet glues for high-traffic areas, which are more high-quality and durable than others.