HORTON PLUMBING & REMODELING

Horton is available when you need them and very responsive. We have an old house with only one bathroom and have had 3 plumbing emergencies since we have been in isolation due to COVID 19 and household members with pre-existing health conditions, as well as one who works at the hospital. We cannot be without functional plumbing. They are respectful, professional, knowledgeable and do an excellent job! We are looking forward to a time when we can do some remodeling of the bathroom/kitchen with their help.

I had a drain that kept backing up and several companies agree that I needed the sewer drain replaced. I went with Horton's because they were quick to respond and, although they never actually scheduled a time which caused issues, they completed the work quickly. The work itself was done well and I have no complaints, but I do take issue with their excavation company they use as well as how they tried to resolve (or lack there of) a problem that arose. My sewer line is directly next to my gas line, something I made a point of bringing up to them, which I was assured they'd take every precaution to avoid it including calling miss dig. The day after the work was completed, my girlfriend and I smelled gas in the front yard and had Consumer's Energy come out. They found a leak (luckily only on the outside of the house) and took care of it immediately. The head of the crew said, "it was an obvious nick in the line; something that they should have spotted and called us about." I called and spoke with Jeff at Horton's, he apologized, said he would get to the bottom of it and get back to me. What I got was a phone call from the excavation company already on the defensive claiming it was the settling dirt. When I said that settling dirt doesn't lead to the phrase "obvious nick," he then switched gears and passed blame onto Consumer's for not flagging it properly. For anyone that hasn't worked with miss dig, they flag all of the lines and if they miss something, you can call and they address it right away. He said he was going to send a crew out to talk to Consumer's and get back to me. Bottom line, I have gotten no resolution or response from either company except for a yard that is far more torn up than it should have been, a company that still dug without the gas line actually being marked, and the bill that arrived the day before it was due. While Horton's may do good work, their customer service is subpar and if you need excavation done, go with a different business.

All Good! Aaron and James were upbeat, professional and completed repairs in a timely manner. Horton Plumbing is the best and I would call them for any repair needed.

Great. It's now an actual modern bathroom, exhaust fan/ water efficient shower and toilet. Beautiful tile floor. And SPACE which was never there before. Great.

It was amazing. Ron was professional, courteous and kind. He was extremely knowledgable, rates were very reasonable, and I highly recommend and will definitely call again. I will rest easier knowing I have a plumber I can trust.

Ron did a great job, very professional, excellent service

Staff were on time and professional.

Very good. They came out the very next morning after I called in the evening since our water had to be shut off due to a sizeable leak from the tank. Replaced the tank and pipes before the end of that day.

It went great! Our 40 year old 75 gallon hat water tank needed replacement. I had trouble finding someone who could come out within 24 hours. These folks were available the next morning. They called ahead in AM to let us know they were loading up and again when they were on the way. Two workers got the job done before noon. Took out old tank for discard and installed new tank. After they finished we showed them a couple other plumbing issues. In the house. They diagnosed the problems and will be back when they get the parts. They were friendly and efficient. We are very happy.

Work done professionally and done well. This is the second time we have used them and I will continue to hire them for plumbing projects.

They’re very professional. They’re very good. I trust them. Use them. They came on a holiday. It was a mess. They came very promptly. Communication was great. I was confident in their work and quality of work and their product. His explanation of what happened and the difference in new type of garbage disposals. And it was just an overall good experience. For $20 more, I got a high grade one and I can put anything down it. I really appreciate it! It’s just so much more efficient.

After a small problem Horton stood by their work and solved the problem.

Very well. Jason S. was very professional. He was careful as he removed a clog quickly and cleaned up what little was needed.

was satisfied with work preformed.

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See above. The drain was fixed.

It,went smoothly and quickly

There was one person that came to complete the service. It took about one hour and a half. They left the area clean when they left.

Company had to come back next day for shower repair when shower did not work properly.

It was timeliness, they came out right away on the call and then to get it repaired there was timeliness that would give a C for responsiveness.

Competitive in pricing.

They came out right away on the call, but to get it repaired there was timeliness that got a C for responsiveness.

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Two plumbers showed up on time and attempted to locate the leak from the bathtub.  The leak was coming through the ceiling of my garage, which was the bottom of the tub.

After two hours of going back and forth, they were not successful in locating the leak.  It appeared neither plumber was confident in their work and abilities, so they would switch spots and check each other's work.  One of the plumbers thought it was the overflow, however the other plumber did not agree.   This conclusion didn't make since because it didn't leak when we took a bath, just when we took a shower.  The older gentleman could not communicate well, which made it difficult for me to have a conversation with them about what they thought was wrong.  The gentleman who didn't think it was the overflow wanted to cut a hole in my cabinet to look at the back of pipes.  I refused because at this point they hand cut a larger than necessary hole in the ceiling to look at the bottom of the tub.  I told them they were cutting in the wrong area, but they didn't follow my advice and  then had to make the hole even bigger.

The younger gentlemen suggested I replace one of the pipes and gave me an estimate of almost $300.00.  It should be noted my home was built in 2009, therefore is not that old.

Needless to say, they left my house with it still leaking and stated that it was dripping still because it was left over.  However they wrote on the invoice "no warranty", this was an obvious indication that they didn't fix the leak.

After they left, I had my uncle look at the tub and he stated that it might be the tile.  I fixed the grout myself and now I have no leak.  It's very frustrating that I had two trained plumbers inspecting the tub and neither one of them mentioned it could be from the tile.

I called and spoke to the manager and they listened to my concerns and the issues I had, however they offered no relief from the $180 I paid for nothing. They even mentioned I should still have the pipe fixed and didn't believe me that the leak was fixed. They suggested I should have called back when it wasn't fixed, but why would I have called them back to pay more money from them to do nothing!

I do not recommend this company for your plumbing needs!

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