Service Professor is one of the largest home service repair companies in West Michigan! From our base in Grand Rapids we serve more than 15,000 residential and commercial customers in 7 counties providing your electrical, plumbing, heating and cooling, and sewer service and repair needs. When it comes to creating the very best customer experience, few compare to Service Professor! Our commitment to providing exemplary service is the foundation of our business model and the driving force behind everything we do. Choose the team that values transparency and integrity and stands behind the work they do.
Great. Adam Rosema was the technician who did an excellent job. He answered my many questions and has years of experience. He likes working for Service Professor which means that you have a happy person working on your water heater.
Description of Work: Water heater flush and inspection. Installed condensate drain tubing from vent of water heater to existing drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review! We love our technicians and consider ourselves lucky to have such professional, knowledgeable, and personable people on our team. We appreciate that you put your trust in us for your home systems service needs and look forward to serving you again in the future!
Pamela A I.
08/2017
5.0
electrician
 + -1 more
A no hassle firm that gets the job done and done well!
Description of Work: Significant electrical work was performed with great quality. This is a firm that we are confident in both from the perspective of ethical business practices and professionalism of their employees.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from Service Professor Inc
Hi [Member Name Removed] thank you for the review and for choosing Service Professor. Our HVAC and Plumbing technicians are just as great as our Electricians and we look forward to serving you again in the future!
Judith P.
08/2017
5.0
electrician
 + -1 more
Went great. Didn't take long at all for him to do. Very happy with it. He understood just what we needed. It was the second time we had Josh for electrical work and we were very happy both times. Wouldn't hesitate to call him again.
Description of Work: Needed an electrical outlet put in the cement ceiling of a downstairs garage so a garage door opener can be installed there.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review! Our HVAC, plumbing, and sewer technicians are just as great as Josh and we look forward to serving you again in the future!
Catherine W.
08/2017
5.0
electrician
 + -1 more
Great! Adam was terrific and I learned a lot
Description of Work: Bought a hot water heater flush and inspection deal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review. Adam is great and we are proud that you chose Service Professor for your home systems maintenance. Keep us in mind for all of your AC, heating, plumbing, electrical and sewer needs and we look forward to serving you again in the future!
Barbara H.
08/2017
5.0
water heater repair
 + -1 more
My problem with Service Professor is they also do your furnace and air conditioning, which I don’t need. They won’t do just the plumbing and the air conditioning. You have to have all 4 from service and I don’t need all 4. They were good. I had it through Angie’s List, I think it was $39. They’re very, very good too. Very, very nice, a very nice man came. I felt very secure with him and he answered all my questions and told me what was going on, so I would give him a very high rating. When I had them come to my house for the water heater, they were very, very good and I would assume they are probably good in the other areas. It took a little over an hour to do the work, it wasn’t horribly wrong. I thought he was a very, very nice man. He cleaned up very definitely afterwards, there wasn’t a spot.
Description of Work: It had something to do with my water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review! Keep us in mind for all of your home service needs and we look forward to serving you again.
Matt T.
08/2017
1.0
heating & air conditioning/hvac
 + -1 more
Let me start out first by saying that I have ALWAYS been a VERY LOYAL customer to Service Professor. I have (had) been a member of their "service plan" where they come out 4 times a year to check over:A/C, Furnace, Plumbing and Electrical. All for about $10/month. I always recognized that to be a value;however I was very much in tuned with the way in which they quote service. Let me give you an example. Plumbing comes out checks all the plumbing features in the house and then proceeds to inform you that most everything needs to be replaced. In one visit in particular I was well aware that I needed to replace the faucet in the main bathroom of the kitchen, my quote was roughly $350...to install a faucet. I'm not stupid I thanked him for the quote and put the faucet in myself in about an hour. Another example...the electrician comes out checks everything out and suddenly I need a completely updated electrical panel in the basement. Again, not stupid I thanked him for the quote and told him I would think about it. Before I continue, I want to be very clear. Service Professor hires very good people! They are likeable and you feel comfortable with them in your home. ALWAYS very respectable. The owners at SP are sharp guys as well. Again, despite all the hefty quotes I was willing to continue paying $10/month for the service contract. After writing so many positive reviews on their behalf, this last visit made me SICK TO MY STOMACH. Like I said above, my A/C unit was blowing warm air. After the Service Rep spent some time with the unit he informed my 19 year old daughter (I was away on business) that the A/C was OUT OF REFRIGERANT. He said that he would leave me with 3 quotes on repairing my A/C and filling it with refrigerant. Option #1 Add stop leak and fill refrigerant $822 Option#2 Same as #1 but also replace the "contactor" Option #3 Was to buy a NEW A/C unit! Like I said above, I'm not an idiot...did some youtube research and learned his quotes were way off. I contacted Jacobsen Heating they came out looked at the A/C and were POSITIVE that the unit needed a new START CAPACITOR...Tony put it in and he left within 15 mins and a check from me for $120! This is completely unexcuseable and there is absolutely no way they could ever possibly earn my business back. Very disappointed in Service Professor. Do your homework!
Description of Work: Called Service Professor for annual check up on my A/C. They mentioned they would be out a few days away as per usual. During the time that I waited for the appointment, my A/C started blowing warm air. I notified there Service Tech of this and he went outside to check it out.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Response from Service Professor Inc
Hi [Member Name Removed], Thank you for your loyalty and business. We also feel that our technicians are very good people and are glad that you agree. I'm disappointed to learn about your recent experience with our company. Our goal is to provide awesome customer service and provide people the information they need to make informed decisions while standing 100% behind our work. Ultimately, we are glad that you got your AC unit working even if it wasn't we who did so. We hope that you will consider giving us an opportunity to earn your business in the future. I welcome the opportunity to talk to you and address any concerns you have. If you care to do so please give me a call. -Brad Krause, President
Lynne B.
07/2017
5.0
heating & air conditioning/hvac
 + -1 more
Friendly, and professional. They did a good job. I would definitely use them again.
Description of Work: Air conditioner repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review! We look forward to serving you again in the future. Keep us in mind for all of your plumbing, electrical, sewer, heating and cooling needs!
Rodney C.
07/2017
5.0
electrician
 + -1 more
Our technician was very friendly and professional. The quality of work was top notch, service was great, and we would highly recommend Service Professor to anyone. It's hard to find someone to trust, and we would trust them to do work in our home again. The service was so great that we had our same technician come out again for some more upgrades. I'd put down his name, but I don't want you to ask for him because he may not be available the next time I call...LOL. Great company, great service, great people!
Description of Work: We had a lot of electrical work done. Lighting fixtures swapped out, outdoor sensors installed, electrical and cable outlets added and replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review! We love that you are protective of your technician's name but can assure you that all of our technicians are equally awesome. Thank you for choosing Service Professor and we look forward to serving you again in the future!
Tracey A.
07/2017
5.0
electrician, heating & air conditioning/hvac, lighting, plumbing, water heater repair, home security systems, ceiling fans
 + 5 more
Great communication and professionalism. Prices might be higher than elsewhere but very impressive service, timeliness, accessibility. Staff is friendly, respectful, and knowledgeable.
Description of Work: House diagnostic following a power surge, repair to ventilation system, rewiring to an outlet, smoke detector change.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review! We appreciate your business and please keep us in mind for all of your service needs in the future.
julie D.
07/2017
3.0
electrician
 + -1 more
on time and had the small parts needed
Description of Work: fixing a loose outlet, remote on fan removed soit would work, one outlet replaced, one ceiling fan element replaced, outside light replaced. All small jobs taking from 5 minutes to 15 min and the charge was almost $400.00. the technician said they work by the job and the smallest job starts at $59......just too much for so little.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review. We are very proud of our technicians and their skills and professionalism! They arrive at a location with all the tools and materials to handle nearly any job and our transparent up-front pricing assures that you will never pay more than you agree to before the work begins regardless of how long the job takes. If the technician had run into anything unexpected he would have fixed it and you would pay the same as was quoted before he began. We hope to have the opportunity to serve you again in the future!
Lisa K.
07/2017
3.0
electrician, lighting, ceiling fans
 + 1 more
I paid online for a coupon discount through Angie's list. The coupon then took me to schedule my appointment. I was instructed to offer a 1st, 2nd and 3rd choice. I never received confirmation of the appointment. So I called. They couldn't get anyone out until 5 days later. When the worker came, he attempted to charge me again for the service call (quote). When I asked him why I was being charged and he stated: "I don't come out here for free" which I felt was a little rude. I then replied that I paid online. He then apologized and said that he called and his office wasn't aware that I prepaid. The quotes he gave seemed high but in any event, I decided to go with someone else. Thank you for letting me take the opportunity to give a review.
Description of Work: Electrical repairs.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Response from Service Professor Inc
Hi [member name removed], first of all please accept our apology for the poor inter-office communication. There is no excuse for that and feedback like this enables us to improve our procedures so things like this don't happen again in the future. And I would like to personally apologize for the lack of confirmation of your Angie's List purchase as it was likely I who dropped the ball during my first week on the job here. I'm glad that you called and were able to schedule an appointment. Our technicians arrive with everything required to complete nearly any job and while we would have loved to serve you, we are pleased that you had your service needs met. Thank you for checking us out and please keep us in mind for HVAC, plumbing, sewer, and electrical service needs in the future.
Kathy W.
06/2017
2.0
plumbing
 + -1 more
Other than the agent uncovering my septic tank, no actions were taken. He said that the tank needed to be pumped. Regarding the bathroom sink leak, the agent literally said it would "take care of itself" after the septic tank was pumped, which sounded suspicious to me. It was my stupidity that I believed his explanation. So, the leak still continues, even after I had my septic tank pumped. I still need someone to come fix it; I shouldn't have to pay extra because it should have been fixed on the same day the agent visited.
Description of Work: My plumbing system was backing up. Also, there was a leak from my bathroom sink.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$160
Barak B.
06/2017
4.0
electrician
 + -1 more
Fine, except tried to tell me I needed A whole house surge suppressor for $3000+
Description of Work: Electrical inspection
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Sally P.
06/2017
5.0
plumbing
 + -1 more
it went fine, he did the work as specified
Description of Work: new faucets and hammer valves for washing machine and new bathroom sink and bath tub shut off valves
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review! Glad you are happy with the plumbing work.
Robert H.
06/2017
5.0
electrician
 + -1 more
Scott came out and fixed our air conditioning today. He was very knowledgeable about how air conditioners work and how to fix them. He was able to find the problem right away. He replaced two items one was completely defective and one was ...MoreScott came out and fixed our air conditioning today. He was very knowledgeable about how air conditioners work and how to fix them. He was able to find the problem right away. He replaced two items one was completely defective and one was wearing out and he was able to demonstrate why it was wearing out. He also suggested I put in oil to extend the life of our A/C unit. Scott also suggested that I get a maintenance agreement for $14.99 per month. We went ahead and signed up for it. At no time did I feel pressured to purchase anything. In the future if I ever need A/C service I will request they send Scott out, and I will recommend him and Service Professor to anyone who needs the service they provide.
Description of Work: Fixed central A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$619
Response from Service Professor Inc
Hi [Member Name Removed], thank you for your review! We love Scott too. Thank you for signing up for the Professor Protection Plan and we look forward to keeping your home systems in top working order! Keep us in mind for electrical and plumbing services as well as HVAC and we are confident you'll find our technicians in those trades equally helpful to Scott.
Chris B.
06/2017
5.0
electrician, lighting
 + 0 more
Tony B was punctual, professional, knowledgeable, & courteous to my two young daughters. VERY happy with his service and the responsiveness of the Service Professors. I set an appointment using the Angie's list whole house inspection for $49 and they were able to schedule me within 3 days - I had to reschedule the initial appointment from Thursday to Saturday and it was ZERO problem. They call 15-30 mins before the tech arrived so we were ready. I highly recommend their services as an organization and Tony was fantastic!
Description of Work: Lights in entire basement didn't work, needed new dimmer switch. Got lights up and working with a new switch installed SAME DAY.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$167
Response from Service Professor Inc
Hi [Member Name Removed], thank you for the review! We do our best to be there when you need us and our technicians are second to none. We look forward to our next opportunity to exceed your expectations!
Richard B.
06/2017
5.0
electrician
 + -1 more
fine, the inspector was very well versed in electrical code
Description of Work: Just a couple of smoke detectors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from Service Professor Inc
Hi [Member Name Removed], Thank you for posting a review for Service Professor! We are proud of our technicians and their thorough understanding of their fields of expertise. Glad that we could help you with your smoke detectors!
Jeff S.
06/2017
5.0
plumbing, water heater repair
 + 0 more
Very Good I did this to take up space
Description of Work: Water Heater Flush and Inspection
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from Service Professor Inc
Hi [Member Name Removed], Thank you for the review! We are glad that you are pleased with the Water Heater Flush and Inspection special. As you know, water heaters have a way of going out at the worst possible time and regular maintenance and inspection can keep your family happy and comfortable with no cold showers.
beth R.
06/2017
5.0
heating & air conditioning/hvac
 + -1 more
The technician , Tom, was excellent However, I was not willing to pay what Service Professor was going to charge me to add refrigerant to my central air conditioner.
Description of Work: no work done I considered the cost to be out of range
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Service Professor Inc
Hi [Member Name Removed]! Thank you for your review. We're proud to have the friendliest, most dedicated technicians in the industry on our team. Their commitment to customer satisfaction is second-to-none! Our unique options and up-front price promise ensure customers have the information they need to select the best solution for their home and budget, even if that means working with another company. Thank you for choosing Service Professor [Member Name Removed]! We look forward to caring for your home again in the future.
Kim B.
05/2017
5.0
electrician, water heater repair
 + 0 more
Was very pleased with the work and product. Service was GREAT ! !
Description of Work: Water heater was not working right, had to purchase a new one.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Service Professor Inc
Hi [Member Name Removed]! Thank you for your review. We work hard to deliver great service, so we're happy to hear that was your experience with us! Our technicians are truly concerned about the safety and comfort of our customers, and they will do whatever it takes to ensure your complete satisfaction. Our up-front price promise and satisfaction guarantee mean you can be confident in your decision to work with us. Thank you for choosing Service Professor [Member Name Removed]! We look forward to serving you again in the future!
Richard M.
05/2017
5.0
water heater repair
 + -1 more
Fine, on time and finished as described.
Description of Work: Hot Water Heater flush
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Service Professor Inc
Hi [Member Name Removed]! Thank you for your review. We work hard to deliver exceptional service and the highest quality work. And, we understand your time is valuable, so you can count on us to be on time and to work quickly and efficiently...Your satisfaction is guaranteed! Thank you for choosing Service Professor [Member Name Removed]. We appreciate the opportunity to care for your home and we look forward to serving you again in the future!
Deidre P.
04/2017
5.0
electrician
 + -1 more
Tony came and did an evaluation of the work I needed done. He spent an entire day here working through each item. Before he left, Tony made some very good recommendations for other upgrades that we will call Service Professor to come and do for us.
Description of Work: Update carbon monoxide detectors and smoke alarms and wiring them into the house. Install several GFCIs, an outdoor outlet, fix several indoor outlets, rewire breaker panel.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,585
Mary Ellen P.
04/2017
3.0
electrician
 + -1 more
He gave me four options of what could be done. I was expecting more because customers engender told me to call a electrician. My bills were $200 and I live alone, that's a little high.
Description of Work: They came out and checked my electrical for me.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Service Professor Inc
Hi [Member Name Removed]! We take pride in having the most professional, highly-skilled technicians on our team. They are committed to providing the highest quality work to ensure our customers' homes are safe and comfortable all year long. By providing several repair and replacement options, all with up-front pricing, we can ensure our customers have the information they need to make the best decision for their home and family, even if that means working with another company. Your satisfaction is guaranteed when you work with Service Professor, so we encourage you to contact us right away if you feel any part of your experience was less than 5-stars. Thank you for choosing Service Professor [Member Name Removed]. We look forward to serving you again in the future!
Matthew S.
04/2017
5.0
water heater repair, gas leak repair
 + 0 more
The job ended up being a 2 day long process, but in the end we were happy.
Description of Work: Replace water heater and old gas lines.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Service Professor Inc
Hi [Member Name Removed]! Thanks for your review! We believe our customers deserve 5-star service, and we do our best to deliver just that! We understand your time is valuable, so working quickly and efficiently is important to us. And, our up-front price promise and satisfaction guarantee mean you can feel confident about your decision to work with us. Thank you for choosing Service Professor for your plumbing project [Member Name Removed]. We appreciate the trust you've placed in us and we look forward to serving you again in the future!
Ruth D.
03/2017
4.0
water heater repair
 + -1 more
We have our water heater wrapped with insulation, a kit we purchased. Our servicemen wanted to know how old the water heater was, and even though I told him I didn't want him to tear off the tape, etc. to find what he was looking for, he kept at it. I finally told him "I don't want you to take that off" and he apologized. The work was completed in about 15 minutes.
Description of Work: Water heater flush
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Service Professor Inc
Hi [Member Name Removed]! Thank you for your review. In order to provide the best service possible, it is important to know as much about your home systems as possible. Facts such as make, model, and age of equipment help our technicians provide you with the best possible options for repair or replacement. That said, we respect you and your home, and sincerely apologize for any misunderstanding on the part of our technician. We truly appreciate the trust you place in us to care for your home, and we want to earn your business for life. Thank you for choosing Service Professor for your water heater maintenance [Member Name Removed]. We look forward to serving you again in the future.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Electrical,
Plumbing,
Water Heaters,
Heating and Air Conditioning,
Lighting,
Ceiling Fans,
Sewer Cleaning,
Generator
FAQ
Service Professor Inc is currently rated 4.5 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Service Professor Inc accepts the following forms of payment: Check,CreditCard,Financing Available
No, Service Professor Inc does not offer free project estimates.
No, Service Professor Inc does not offer eco-friendly accreditations.
Yes, Service Professor Inc offers a 5% senior discount.
Yes, Service Professor Inc offers emergency services.
Yes, Service Professor Inc offers warranties.
Service Professor Inc offers the following services: Electrical. Drains. Plumbing. Heating & Cooling. Duct Cleaning.