
The People's Geek
About us
The People's Geek provides quality computer repair at an affordable price. Ever needed something repaired and weren't sure if you were getting an honest quote? That is why all drop-offs are flat fee priced so there is no guessing how much it will cost. When your computer needs a repair get a Super Hero... not a tech!
Business highlights
Services we offer
Computer Services: Tune-up & Optimization Data Recovery Hardware Troubleshooting & Repair Virus & Spyware Removal
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
91% | ||
3% | ||
0% | ||
3% | ||
3% |
1) Firstly, it was very hard to understand him on the phone - very muffled. I'm guessing it's his phone, because I spoke to him about 6 times using different phones in 3 different cities (my cellphone, my home landline, the phone at work, and a friend's phone) and yep, each time it sounded as if he had been gagged! But I figured it didn't matter if he did a good job.
2) The problem on my computer was malware - even though I had Kaspersky Internet Security System installed. He said the malware was of the "let-me break-your-computer" nature and not the more serious "I'm-gonna-steal-your-identity" type. This seems to be what he's great at. He found the problem and fixed it. At this point, his grade was "A". He told me to call him in the morning and he would remotely deal with the scanner issue which was included in the final repair charge. He's a very pleasant likeable guy, and seems confident in his ability to serve - and those are good attributes! But it's his WORD that matters to me. This issue continuously popped up in our dealings, and I will outline them below. But if you state on Angie's list that you offer a discount, then keep your word and make good on it. He did NOT apply the Angie's discount to my repair job even though I told him that I found him on Angie's List the first day I met him. His grade went to a "B".
3) I had alittle blip when I turned it on at home - the screen and words in general were blurry. Since I'm not a computer wiz, I asked someone at work who thought it couId be that he possibly changed the screen settings to accomodate his system. Sure enough, that was it.
4) I called him about the scanner and he began his remote repair job. He tried to download HP drivers (I had already tried this) and he had as much success as I did - none. But I wasn't worried at this point. I watched for awhile to see what he was doing - not because I didn't trust him, but because I wanted to know where I failed in the same procedure. He disabled the security firewall and anti-virus programs which I will admit scared me, but I figured he was the computer pro and would only need it down for a short time. He continued trying various downloads. After a bit, he advised me that I could go to work and he would continue the repair and call me with the details. I received no call back from him. Ten hours later, I got home, and the computer screen is in the same spot as when I left him. Did he finish? Why is it in the same spot with the same windows open as when I left? Did he do anything after I left? Is the firewall is still disabled? Why didn't he call me like he said? His grade went to a "C".
5) I called him the next day, and he said he was unable to fix it and forgot to call me. He would talk to his brother who had more knowledge regarding this kind of issue and call me back to set up a day his brother could do a remote link. I did not hear from him for weeks, and since it was around Thanksgiving, I decided to let the holiday pass. Weeks went by with no phone call from him. More weeks go by and now I see that he's just blowing me off. I call him back on a Tuesday and we set up a Thursday appointment for the remote brother attempt. He does NOT call. His grade is now a "D".
6) I call him the following week and he makes another appointment. This time he calls, but there's no brother, so he'll try again. He's stuck at the same spot that he was months ago. He asks if he could hang up and call me back with his brother. The brother calls back, spends 5 minutes reviewing the issue and then tells me that scanners are cheap - go buy another one. Really? Your grade is now a "F".
I do NOT recommend The People's Geek computer service. Everyone in business knows that your reputation is only as good as your word, and this busines has shown that they have difficulty keeping their word. If he had looked at the scanner initially, or allowed me to bring it to him when he took the tower, I could have easily accepted that sometimes things can't be repaired. But it is the manner in which he disregarded my time, my patience, my trust that has lead me to not recommend this services. You should not have to chase a business to get them to keep their word to attempt a service repair, and that is what I constantly had to do.
Licensing
State Contractor License Requirements
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