The People's Geek

I brought my first generation MacBook Pro in to recover some data. The battery would not fit inside the compartment, but besides that the exterior of the laptop was free from any major damage (though it was worn in from 10+ years of use). I was told the brand new (still in package, purchased from Walmart ) flash drive I brought in did not work, so I was put in a situation where it was easiest to purchase what they had. I did not want to complicate things, so I went ahead and gave them the ok... When I went to go pick it up I was kind of surprised at the price, it was a tad bit more than the rough estimate I received over the phone from Ben. But that wasn't an issue, I was excited to finally get my beloved data! I was so excited I did not fully realize how much of a makeover ole' Joe did on my beloved MacBook. It now makes sense why he was pushing me to recycle it, get rid of the evidence of his HORRENDOUS work. My mind is absolutely blown he could keep a straight face when he hand

they stole my daughter's laptop from me and then called me up to pick up another brand laptop...When I told them this was not my laptop, they said they must have sold mine by mistake...stay far away!!!

The job was done in perfect condition with high level of professionalism

These guys are super smart and responsive. I'm certain I'll be calling again someday when I need a new computer.

Everything go smoth, and friendly

The guys check out the old one and advised that it was not worth fixing. They got me a new one at a great price. Were able to move over all my files and had me up and running in a few days. Always pleased to deal with Ben and his staff

Great service, great work, great prices! I highly recommend this company.

They took over my computer remotely and did a great job of cleaning up my computer.

Amazingly well.

Was able to take my laptop in the same day and had it back the next day working better than it had before the problem

They converted all our technology over to less expensive more effective products we could manage and see working. Several challenges came up and THE PEOPLE GEEK always had a solution. I would never hire anyone else.

This is the second time they've had to do this after a Windows 10 update. Quick efficient service. They're great.

Great! Ben and Josh are both great to deal with. They helped us determine what cloud-based file storage was going to work for us for the lowest price and led us through a seamless transfer of files. In addition, they are our go-to guys for IT support as we don't have an IT professional on staff. They are quick to respond, knowledgable and fun to work with. I highly recommend the People's Geek team!

Josh and Ben were very helpful, removed all the bugs, and recommended changing the hard drive to a Solid State version, which has transformed the computer, much faster. No problems since. They have been very helpful solving many problems for us.

Josh was awesome. He responded very promptly and came to the house to look at the issues. He is very knowledgable but can explain in very simple terms what needs to be done. He was no nonsense, quick, efficient and very professional. We have been back a couple of times and when anyone asks for a computer tech support, I always say call Josh. He's honest and his fees are reasonable. We trust him, which is huge!

Great, these guys were on the spot, fast service. We depend on them with whatever computer problems pop up. Have used them for years. Everyone I sent to them has had great things to say. You can only go wrong if you don't call them. They have saved me money time and time again. They don't waste my time and have always given honest dependable advice. First rate.

Ben & Josh were super. removed the malware fixed the affected, update my spy ware program. did it all with 24 hours and at a very reasonable price. Josh and Ben are very easy to deal with. Great guys wouldn't take my computer problems to any one else.

Josh and Ben spent about a day on my computer. They removed "bloatware" and repaired directory files that were causing conflicts. The also installed a malware protection program as well as a utility which scans and repairs my computer for outdated references, directory conflicts and dangerous cookies. My computer runs and continues to run which significantly greater speed and I have not had a system crash since. I highly recommend The People's Geek for any level of computer issue. They are very reasonably priced and you'll wonder why you didn't have them fix the issue earlier!

unknown

Ben is just the best.  He picked up my computer Friday afternoon and returned it Monday morning.  He is wonderful to deal with and he does a fantastic job.  The price is always quite reasonable and the work is always top notch.  I would never think of calling anyone else when something happens to my computer.

I've owned computers for 20 years and never had a need for a computer repair service. I chose The People's Geek based on Angie's list recommendations. I called and explained my dilemma and offered to bring him both the computer tower and printer, but he only wanted the tower. Said he could fix the printer remotely.
1) Firstly, it was very hard to understand him on the phone - very muffled. I'm guessing it's his phone, because I spoke to him about 6 times using different phones in 3 different cities (my cellphone, my home landline, the phone at work, and a friend's phone) and yep, each time it sounded as if he had been gagged! But I figured it didn't matter if he did a good job.
2) The problem on my computer was malware -  even though I had Kaspersky Internet Security System installed. He said the malware was of the "let-me break-your-computer" nature and not the more serious "I'm-gonna-steal-your-identity" type. This seems to be what he's great at. He found the problem and fixed it. At this point, his grade was "A". He told me to call him in the morning and he would remotely deal with the scanner issue which was included in the final repair charge. He's a very pleasant likeable guy, and seems confident in his ability to serve - and those are good attributes! But it's his WORD that matters to me. This issue continuously popped up in our dealings, and I will outline them below. But if you state on Angie's list that you offer a discount, then keep your word and make good on it. He did NOT apply the Angie's discount to my repair job even though I told him that I found him on Angie's List the first day I met him. His grade went to a "B".
3) I had alittle blip when I turned it on at home - the screen and words in general were blurry. Since I'm not a computer wiz, I asked someone at work who thought it couId be that he possibly changed the screen settings to accomodate his system. Sure enough, that was it.
4) I called him about the scanner and he began his remote repair job. He tried to download HP drivers (I had already tried this)  and he had as much success as I did - none. But I wasn't worried at this point. I watched for awhile to see what he was doing - not because I didn't trust him, but because I wanted to know where I failed in the same procedure. He disabled the security firewall and anti-virus programs which I will admit scared me, but I figured he was the computer pro and would only need it down for a short time. He continued trying various downloads.  After a bit, he advised me that I could go to work and he would continue the repair and call me with the details. I received no call back from him. Ten hours later, I got home, and the computer screen is in the same spot as when I left him. Did he finish? Why is it in the same spot with the same windows open as when I left? Did he do anything after I left? Is the firewall is still disabled? Why didn't he call me like he said? His grade went to a "C".
5) I called him the next day, and he said he was unable to fix it and forgot to call me. He would talk to his brother who had more knowledge regarding this kind of issue and call me back to set up a day his brother could do a remote link. I did not hear from him for weeks, and since it was around Thanksgiving, I decided to let the holiday pass.  Weeks went by with no phone call from him.  More weeks go by and now I see that he's just blowing me off. I call him back on a Tuesday and we set up a Thursday appointment for the remote brother attempt. He does NOT call. His grade is now a "D".
6) I call him the following week and he makes another appointment. This time he calls, but there's no brother, so he'll try again. He's stuck at the same spot that he was months ago. He asks if he could hang up and call me back with his brother. The brother calls back, spends 5 minutes reviewing the issue and then tells me that scanners are cheap - go buy another one. Really? Your grade is now a "F".
I do NOT recommend The People's Geek computer service. Everyone in business knows that your reputation is only as good as your word, and this busines has shown that they have difficulty keeping their word. If he had looked at the scanner initially, or allowed me to bring it to him when he took the tower, I could have easily accepted that sometimes things can't be repaired. But it is the manner in which he disregarded my time, my patience, my trust  that has lead me to not recommend this services. You should not have to chase a business to get them to keep their word to attempt a service repair, and that is what I constantly had to do.

unknown

It was exactly what I asked for and was completed in the timeframe that they promised. The provider even offered some recommendations for good deals on new computers on a website that I would not have otherwise known about. Very helpful and good customer service practice.

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unknown