Overhead Door Co

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excellent job!

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It went well.

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From sales to installation, the process was exceptionally smoothly and everything happened as was originally scheduled and promised. Communication was excellent, advice from the estimator was spot-on, the quality of the doors even better than what we expected and the installation was EXPERT. The doors look fabulous, work perfectly, and the installer did a much better job than what we could have done ourselves. We are so glad that we decided to outsource this service and we highly recommend this company.

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The company was early, friendly and professional. They did a good job.

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as planned

The technician was prompt, professional, and provided excellent information and service.

Overall a quick and straightforward repair. No complaints.

work done with competence.

Great service, and much to my surprise fairly cheap! Showed up early, almost end missed them, but didn't and then they took care of all we needed to have done!

I scheduled an on-site visit to determine if an automatic door opener could be installed and the representative came ready and able to go ahead and install the door opener at the same time.  It saved me having to schedule another visit to have the door installed. I am very pleased with the service.

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The company was great, very professional and responsive even at a holiday, when service is often
 unavailable from other companies. Another good experience with service from Overhead Door.

I set up an appointment and the gentleman was there right on time and with a smile on his face . Very considerate and friendly, got right to task and completed what I had asked for , plus some. I am very pleased and will definitely go back there again if I need that type of service. I would recommend this business to anyone who needs garage door service.

Overhead Door sent out a representative within 2-3 days of contacting them for an estimate. The representative was knowledgeable, very friendly and also saved us money by suggesting that we keep our existing garage door hardware, track and remote, as they were still in good working condition. I went to the Overhead Door facility on Riverside St./Portland to see the doors available in their showroom. They required a deposit to order the doors. Approximately 6 weeks later, the installation took place. They removed the 2 doors, repaired the existing tracks (now the tracks work better and look much sleeker) installed the new doors, re-programmed our existing car remotes, and walked us through the work that he had completed. I strongly recommend this company.

Company was recommended by neighbors who have been happy with the doors and openers. Salesman set up appointment and came out within a couple of days. That same day he sent an email with the quote and said he could have it done the next week, because of a cancellation. Unfortunately, the quote didn't include an item I'd requested and the email didn't answer a question I had about specials on their website. When he came, he said he didn't know anything about the website, but would look into it and get back to me. So, emailed him back about the item and specials. Did not hear back from him.
Meanwhile, their website had changed and I had joined Angie's list and read the company's reviews and found a $50.00 coupon. So, after waiting three weeks to hear back from the salesman, I called and asked about the item missing from the quote and mentioned the Angie's list coupon.  He said he would not charge me for the item, which was very nice. Then he said he didn't know anything about the Angie's list coupon, so asked me to mail a copy to him and he would let me know if he would take it. After giving the deposit and mailing the coupon, it took a couple of phone calls from me to get the installation date. I still did not hear whether or not he would take the coupon. Two days before installation he called to say they were changing the installation to the next day, and that ended up being fine. I received an approximate time and installers arrived within the hour and were very good about explaining things and doing the installation. There was no mess when the installers were done. The final bill did have the Angie's coupon taken off.
The door looks great and the motor works well. My disappointment was in getting the salesman to respond to questions in a timely and direct manner. It took almost two months from my first call to the company and getting the door and opener installed.

The gentleman was very good and prompt. The price was decent.

First, let me say that the installer was great. The salesman was not. We came away pleased with our garage doors but I wish we had ANY other salesman.

Our salesman forgot to email us the promised quote the following day and didn't send it until a week later, after I called to ask about the delay. Then he forgot to call us to schedule the installation when the doors came in. This, too, slipped his mind. He called the day before the installation. Then he forgot to tell us we needed an electrician to install ceiling outlets for the door motors. When I asked him why he didn't tell us during the month we waited for the doors ha said he assumed we already had the outlets when he looked at our garage. (Despite the fact that we have never had motorized doors on that garage.)  He said  he would bring extention cords so that we would have working doors that evening. Then he called at 2:30PM to say that he wouldn't have time to bring the cords that day. He would bring them the next day. I can't remember working with a worse salesman.

The installer was his opposite. Professional, competent, responsible, personable. The doors were installed perfectly.

Good experience with company. Awful experience with the salesman.

Excellent. See above.

I thought the company did a very good job explaining all of the different types of doors. The cheaper doors we found did not have the insulation that we were looking for. These cheaper doors were also the ones that had been sold at the big box stores.
Our garage is underneath the house and in the end was the deciding factor that made us go with the better insulated and more
expensive door.

We are very pleased with the look of our new garage doors and would definitely recommend this company to others.