Stephen and Tom were great to deal with from beginning to end. I love my new Heat Pumps!

Spectacular service! Print doesn’t begin to describe them! I called on Wednesday, Tom came to my house on Saturday, and the heat pumps were installed on Thursday! I qualified for a rebate and I only paid for my portion. Great company definitely will use again.

Not happy with the installation. Contacted company would not do anything.

Very prompt in scheduling to review the job and the installation.

They were efficient from our first call to getting our quote to scheduling to installation. I called them the week of 6/7 and now have my pumps installed 7/7.

Awe struck at how quickly it was installed. No disruption at all ! Also the unit went to work immediately

Enough already!!!!

Very professional and knowledgeable

Dear Tom and the Midcoast Aerus Heat Pumps staff including Mike Johnson (salesperson) and Stephen Lynch (the installer). We needed a heat pump this year and started at Angi to see if there were any local companies (Brunswick, ME) that we knew. There were many companies to pick from and started with, what turned up to be, your company, Midcoast Aerus. We could see that you were on the list for Efficiency Maine too and that was good. We had used a company last year to get our attic done with insulation and Efficiency Maine had a great rebate and saw that we could get a rebate on heat pumps too. Maine has done a great job on energy reduction! I got emails from several companies through Angi and received a couple of calls and got one or two additional voice recording calls from Mike. He sounded good and I called him and we arranged for a house inspection a few days later. In the meantime, I received a couple more calls from other companies and talked with one, a high-pressure sales person and couldnâ t wait to get off the call! Mike arrived with Stephen, reviewed all kinds of options (including explanations about heat pumps efficiency, brands, etc. and info about Efficiency Maine) and we all decided on one with Fujitsu to be installed the following week. Mike stayed on constant contact by email and short calls to ask (or answers) regarding various questions along the way. Stephen came on Friday, April 21, 2023 and the electrician came that morning too. Mike came by that morning too. He was between customers and had an hour or so and helped carry in all the equipmentâ ¦as Mike said, he was more than happy to help lug stuff cuz he didnâ t know the installing part of it! But both were always friendly, and offered thoughts and ideas about heat pumps and energy efficiency, generally. Stephen did all the work himself and answered all kinds of questions throughout the day. Plus, our 9-year-old grandson (Kai) was there (for almost the entire day!) and he had LOTS of questions! Stephen was very kind and asked Kai to watch and help (picture attached) where possible. It took Stephen about 9 hours that day and after showed us how the remotes work (one upstairs and one down). Stephen cleaned up the site and like it is in the TV commercial, â It looks like it was never there.â The yard and house were clean and perfectly done. It looks like the new heat pump has always been there (inside and out)! (Pictures attached). Thank you, Mike, Stephen, and Tom (the owner), for a wonderful experience with the heat pump installation, finance, and the tremendous personal customer service Mike and Stephen had provided! Mike and Stephen had mentioned the name â Tomâ at various conversations and I realized that he is the owner. I have never met Tom before, but I had checked the comments on the Midcoast Aerus site and saw that the comments were mostly very good. There were some comments where one issue or another had to be fixed, and in every case, â Tomâ was on top of it and took care that those issues were fixed right away. He responded to every one! Incredibly professional! I told my wife what I had seen and that was all she needed! Thanks again! Call me if you need anything else on my end, finance-wise, etc. Tom Broussard 207-798-1449 [email protected]

They were very professional and polite, would use them again and recommend them to others. They cleaned up as if they were never here. Mike and Noah were great to work with.

Purchased two heat pumps. Very satisfied with the product. Impressed with their attention to detail. Very professional and return calls quickly.

On time work done was top notch would definately recommend and would definately hire again

details

My water system was serviced by another company. When I hired Midcoast Aerus, I felt very confident with them, they were very clear about it, sent samples to an independent lab, and they were very helpful.

Tom is personable and knowledgeable about the product. He was professional and he came into our home and provided demos for our family. We will keep coming back to Tom for all of our needs.