Lou's Custom Exhaust

Auto Mufflers

Reviews

4.32 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.3
responsiveness
4.5
punctuality
4.5
Showing 1-2 of 2 reviews

Dean D.
12/2018
1.0
muffler repair
  + -1 more
Insanely bad, Inquired about small job on thurs afternoon. chris (the OWNER) said he could do it on sat. so i followed my daughter to lou;s on fri afternoon to drop it off. this was about a 5 mile drive over some not to great roads. At 3:00 pm sat. I hadnt heard from him so I called, he said that they would be bringing it in shortly. 1/2 hr later, a different person called to inform me that there was a problem, while bringing the car into the shop the remainder of the exhaust system (the intermediate pipe and mufflers which were only a year old) had gotten hung up on something and was torn off. I was directed to call chris on Monday. ( why wouldnt "the OWNER" tell me this himself?) Monday morning I arrived at Lou's @ 8:00 am and was promptly told that the pipe must have been dragging (it was not) when I dropped the car off and it wasnt his fault and he wasnt going to do anything about it. I reminded him of my daughters uneventful drive to Lou;s at which point he became IRATE and I was told to leave the premises. Now I dont know if Lou's work is any good or not, but this was my experience @ Lou's if anyone is interested.
Description of Work: Replace broken resonator w/ a piece of stainless steel pipe

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
2.0


Anthony C.
11/2013
5.0
Perfect. Get your work done at a chain muffler shop, and you can count on rattles and clearance issues. Chris is a natural. Take your car from a 1919 to a 2013 to him for your exhaust issues. You won't wait on parts and will be very happy with the work!
Description of Work: I have a '79 MGB, and had a serious exhaust leak. No-one has 'OEM' parts, so I knew I needed custom work - Chris at Lou's did a great job of replacing the original cat-back exhaust with a great in-stock replacement in a couple of hours. Awesome.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

    Contact information

    148 Walton St, Portland, ME 04103


    Licensing

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    Service Categories

    Auto Mufflers

    FAQ

    Lou's Custom Exhaust is currently rated 4.3 overall out of 5.
    No, Lou's Custom Exhaust does not offer free project estimates.
    No, Lou's Custom Exhaust does not offer eco-friendly accreditations.
    No, Lou's Custom Exhaust does not offer a senior discount.
    No, Lou's Custom Exhaust does not offer emergency services.
    No, Lou's Custom Exhaust does not offer warranties.

    Contact information

    148 Walton St, Portland, ME 04103