Lawn Dawg - Portland

"Hi Ms. [Member Name Removed], Thank you for the great feedback, and thank you for allowing us to help make your lawn great!"

"Hi [Member Name Removed], Thank you for your loyalty and kind words! We appreciate the honor and privilege of being entrusted with the caretaking of your landscape. Thank you for the great feedback!"

"Hi [Member Name Removed], Thank you for sharing! Our goal, in partnership with you, is to achieve for you a beautiful landscape that enhances the quality of life around your home. Thank you for the great feedback!"

"Hi Ms. [Member Name Removed], We take pride in hearing stories such as yours! Our goal, in partnership with you, is to achieve for you a beautiful landscape that enhances the quality of life around your home. Thank you for sharing!"

"Hi Ms. [Member Name Removed], We have a passion for lawn care and we thank you for allowing us to help make your lawn great! Thank you for the great feedback!"

"Good afternoon, Thank you for sharing your experience with us. We are very concerned by this and are happy to address each area of dissatisfaction you’ve presented. At Lawn Dawg, it is our mission to provide the best service in our industry. Through dedicated professionals, quality products, unwavering commitment to customer services and our environment, we treat every property as if it were our own. We take great pride in researching the latest technology available, to provide the best quality products the industry has available. We work diligently to make sure that we keep the cost fair for our customers, allowing us to apply superior products, while keeping in your budget. We are not willing to sacrifice quality in any aspect of our service. Communication with our customers also is a vital aspect in maintaining a healthy lawn and building our business relationship with you. We encourage conversation to best understand your goals and to make sure we have your program set up, as desired. We promise to provide ongoing information, so you know exactly what services you have and have a Customer Solutions Team dedicated to address any questions, concerns or make any desired program changes. As we take our Customer Satisfaction very seriously, we would not bill you for services that were not on your account. If in the event that an error occurs, we apologize and take full responsibility to correct it. I see that there was an error with a service that you did not request. Our detailed records show that we reversed the charge swiftly, with no resistance. Included in our 12 point Customer Service Commitment, is the promise to always notify you via email, 2 days prior to treatment. We provide a brief description of what is being applied, the specific service date and our contact information. This allows the lines of communication to open, to ask any questions, present any concerns or request any service specifications or changes. As there was not an email address provided to us, you were not notified of scheduled services. Should you prefer a phone call, we are more than happy to set your account up, as such. We understand the preferred methods of communication vary for each customer, we are happy to contact you however you prefer. Relative to service recommendations, it is imperative that we always keep customers informed of their lawn’s current conditions, any abnormalities, nutrient deficiencies or soil quality concerns. After-all this is a primary reason why a professional service is hired - to make sure our years of experience and expertise can properly diagnose underlying issues or developing concerns. We provide you with any pertinent solutions, to maintain health and reach desired results. Key ingredients for a beautiful lawn are proper nutrition, weed control, pest management, watering and mowing. We’ve got the first three covered, but for best results we need your help! This is why we provide helpful tips and suggestions to collaborate our efforts. We very much would like to discuss a plan that will fit your lawn’s needs and accommodate your finances."

"[member name removed], Thank you for sharing your recent experience with Lawn Dawg. We are very concerned about this scheduling error on our part. We strive for excellence in our industry not only with product and results, but in superior customer service. Should we ever fail to meet your expectations, or that of our own, we appreciate knowing about it, so we can resolve the matter promptly. I see that you are scheduled for your next treatment, including tank spray of weed control. We will be sure to follow up to ensure the service was performed to your satisfaction. As lawn care is a collaborative effort, we appreciate you letting us know if we are needed between treatments for any reason with our Free Service Call Guarantee. We thank you for choosing Lawn Dawg to care for your lawn and we apologize for this scheduling error. We strive to regain your trust and thank you again for your insight."