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"as advertised"

"I left a $9,000 deposit with Comfort Engineered Systems over 11 months ago to have a home generator installed. 6 months passed without any follow up by the company. I then placed 15 calls/messages to the company’s voicemail and answering service without ever receiving a single return call. I was finally left with no choice but to physically show up at the company’s office and demand to speak to the owner (Edward Perez). He claimed he never received any of my call and “just by coincidence” I was “next on the list” to have a generator installed. Five more months went by without any contact from the company. I placed another dozen calls to them, none of which were returned. Again, left with no other option I again had to physically show up at the company’s office to get a response as to why I was being completely ignored after having left a $9,000 deposit. When I got to the company’s office it was completely empty although the company’s name was still on the door. Fortunately there was another tenant in the building who informed me that Comfort Engineered had vacated the premises several months earlier and he thought they may have moved to Harrahan. The company’s website still listed the previous address so I had to do some detective work to find the location of their office in Harrahan. I again physically showed up at the company and requested a return of my deposit since over 11 months had passed, I had never received a single communication from the company and they were continuing to ignore my telephone messages. I would like to hand my full deposit returned so that I can move on with my project with someone else. Mr. Perez told me that “we do not return any deposits after 3 days” and again, by coincidence, I was “next on the list”. I told him that if I did not receive a refund of my deposit I was going to pursue legal action and walked out. Mr. Perez ran after me in the parking lot saying he could install my generator next week. Mr. Perez is the most dishonest businessman I have met in 30 years of doing construction/renovation work. Stay away from this guy like the plague."

"The job went very well. They were prompt and very knowledgable. They kept job site tidy and safe. Excellent job."

"I live in San Antonio, Texas, and am a full time caretaker for my husband and unable to travel. My stepmother has been ill in Alexandria and was not able to organize replacing 2 window air conditioning units. From SA, I was able to purchase 2 window units at the Alexandria Home Depot, but it was proving very difficult to find someone to install them. I finally called Michael's, who said they could install them that day, likely towards the end of the day as they had a busy day planned. I was so surprised to get a call from my stepmother about noon to say that they were all finished! She said the men were very nice and efficient and did an excellent job. They also hauled away the old units. Very professional. I even asked them to surprise her with a 3rd unit (that she would not splurge on) which they will do this week as well. Highly recommend this company."