SCOTT FENCE USA LLC

They built a fence in my back yard seven years ago. The fence has stood the test of time and weather. More recently there was a problem with the gate lock. I called Scott and they quickly came and repaired it. There was also a problem with the fence post which was rubbing against the side of the door. Again they quickly replaced the post with a metal pole. All of the crew members were very professional and took time to explain what they were doing.

Great - would recommend

Not bad, but had a difficult time getting them to return to fix a mistake.

Salesman was late for appointment. After accepting bid, work was scheduled for a Friday. I planned accordingly. I received a telephone call on Wednesday informing me crew was ready to come out. I adjusted my other appointments and called back. I was told crew was loading the truck and would be out in 15-20 minutes. They showed up 1 1/2 hours later. Once they arrived the men were very efficient. They tore down and removed the old fence and completely built the new fence in 2hrs 15 minutes. I was pleased with the workmanship. The price was very reasonable. I would use them again. They do need to get their act together on all timing

Went okay, not great, not horrible. Overall the work & experience was okay, though to be fair their is some lacking in attention to detail. They wanted to get in and get out a little to fast. Fence installation quality was about 7, but they were the lowest price. Caught workers doing some things that weren't okay. Contractors excuse for this was not acceptable, but he did try to resolve it. We did later find some metal screws poking out of the fence in certain places that could potentially cut people and some other workmanship issues, however we did not have time nor the energy to address them later on with the contractor.

Our chain link fence had been damaged by trees falling on them.  David Bueche, the Estimator, came out in a timely manner & gave us a written quote.  The team was then scheduled to come in to do repairs, which they accomplished in a timely manner.  Although we'd had some rain prior to their coming out, they were very careful not to cause ruts in the yard and cleaned up the work site completely before leaving.  We would not hesitate to refer Scott Fence to anyone needing fence construction/repairs.

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Showed up on time and finished in a little over a week and cleaned up after the job. Workers were polite and friendly. No problems experienced from start to finish. Cost was exactly what was estimated. No hidden charges. I would highly recommend this company for all your fencing needs.

We needed 3 gates--a double gate to drive through, a single gate to access the neighbors and an iron gate for am opening at the carport. They had the best price. The work was excellent. They were very professional

The sales rep was not great.

Unlike many service "professionals", Scott Fencing showed up on schedule, obviously knew what they were doing, adapted easily to some minor changes, cleaned up after themselves, and did a really good job! I have no problem STRONGLY RECOMMENDING Scott Fencing.

The Scott Fence company was the lowest of the several bids that I got for fencing my back yard. After speaking with Brandon and Charles Scott, I decided to go with their company. They began the job as soon as I gave them the go ahead and were finished within 2 days; 1 day to set the posts, and 1 day to stretch the chain link and install the 3 gates. Their crew was polite and professional, as well as tidy!! There was no mess in my yard when they were done, and the fence is just what I had envisioned. The job went exactly as I had been told, and I wouldn't hesitate to recommend Scott Fence, or use them again myself.

Called for an estimate, and David Bueche, who did the estimate, was excellent and professional. We asked for and received an estimate for both a 6 foot chain link fence and for a wood fence. After deciding on the chain link fence, we asked for a second estimate to adjust for correct property line. We have four dogs and the timeliness in completing the job as quickly as possible is important to us. I asked repeatedly that we be given a day or two notice before they begin work to inform our neighbors who also have dogs and would need to make arrangements when putting them outside. On Tuesday, July 9th at around 7:20 AM, as I was getting ready for work, they called to let me know they were on the way. I was able to contact my neighbors, who were annoyed that they didn't get a little more notice. So much for advanced notice, but it gets better from there.
I was told that the job would take two days and I planned accordingly. The first day was to remove the old fence, set the posts and let the concrete set. I was told this would take 4-5 hours to complete. The second day they would put up the chain link and complete the job, and it would take approximately 3 hours. So I decided to take off from work on the second day, Wednesday, July 10th, to be here to supervise the work, assure that it was completed to my satisfaction, and to remit payment. I also figured that I could use any time that might be remaining to take care of a few other errands.
At a little after 11:00 AM, I was getting impatient that no one had arrived, so I called Scott Fence. I told them that I was expecting them today and was wondering what time they would be here to complete the job. After she checked, she told me that they were building my gates today and would be out tomorrow morning to complete the job. I explained to her that I was told repeatedly that this job would take two days, and that I had taken the day off from work to be here. She put me on hold and spoke with their owner, Charles Scott, about the situation. I was told that a crew would be rescheduled and be out this afternoon to complete the job.
Fast forward to 4:10 PM, and no crew from Scott Fence. Patience gone, I contacted them again and was told that if they hadn't made it out by this time, then it would be tomorrow, that something must have delayed them at another job. She also mentioned that Mr. Scott, who does their scheduling, was gone for the day. I was nearly speechless and told her that this was unsatisfactory, that I had taken time off from work to be here. She said she would leave a note for Mr. Scott and he would call first thing in the morning. Mr. Scott did not call me the following morning.
The thing that really upsets me is that Scott Fence seems to have no respect for their customers or their customer's time, and how their unprofessional conduct inconveniences their customers who are about to write them a substantial check. I ask for a day or two notice before they begin the work, and they call me the morning they are to begin. They tell me that the job will take two days, I plan accordingly, and they don't show up on day two, and didn't bother to call. I call them, was told that someone would be out that afternoon to complete the job, and when they cannot make it as promised, and again they don't bother to call. I can't believe they would treat their customers like this.
On 7/11/13, I went to work and during the day, Scott Fence completed the job. Initially, the job looked good, but with closer inspection, there was a number of problems. Those problems were: post caps not put on one corner post, and the outside posts of the gates, an entire section of fence in the back corner had but one single tie attaching to the top support, and several of the posts from the old fence that was removed in the back was not cut off at ground level, but appeared to have been torn off when it became loose, leaving a very sharp jagged metal protrusion of about 3 inches above ground. Additionally, the clean up of the work was abysmal. I found concrete and cut chain link debris throughout the yard and excess concrete was poured in the service way.
On Friday, 7/12, I contacted David Bueche via his cell phone and got his voicemail. I asked him to call me so we could arrange a time to meet so I could pay them, and also mentioned the problems list above and that I would like to get them corrected. I received no return call from Mr. Bueche on Friday.
When it became apparent that Scott Fence was going to likely blow off my concerns, I took the time this weekend to correct much of the issues myself with the exception of the post caps. On Monday morning, I again called David Bueche to meet so I could pay him and to see about the post caps. I did not reach him, but he did return my call late that afternoon and we discussed the issues and agreed to meet the next day.
Finally on July 16th, Mr. Bueche and I met at my home and I was able to show him the problems that existed and what I had corrected myself. He came with post caps and put them on. He also was kind enough to give me a small credit on my final bill for my trouble.
So if you are looking for a fence job, I cannot recommend Scott Fence USA, LLC. Please note that we have two Scott Fence companies here in Baton Rouge. Scott Fence USA LLC owned by Charles Scott, and the other is Forrest Scott Fence. I had estimates done by both as well as several other companies. I decided to go with Scott Fence USA for several reasons, and it was not just price. However, knowing what I know now, I should have went with another company. If you need any insight on the other companies, please let me know.

Dustin showed up quickly after calling company. His quote for the job came via email the next day; quote was detailed and specific. On the next business day I called the company and said that we accepted the proposal. The very capable crew came out the next day and had the complete job--new posts, new gate and 120 ft. of fence completed by 2:00 PM. All work was good quality and according to our original proposal. Highly recommend. They may be a little more expensive but are worth the extra cost.

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Had wooden fence torn down during Gustav on both sides of yard..neigbors on one side fixed thiers but the ones on the other side walked away from the house. Had several companies come out for bids last year but couldn't get the money together. So last year, since they were so nice, I sent them over to my mother's house to do some fencing over there and they did a superb job. I Didn't have the money to fix the fence until this year. Scott Fence was the only company that actually acted like I was doing them a favor by calling them, they didn't mind that it wasn't a huge job, gave me a very fair written estimate and actually talked to me about my fencing needs and concerns. When they came out they were professional and fast and did a very good job. The office staff is very friendly and helpful too. They will handle any and all of my and my family's future fencing needs for sure!!!

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Excellent
The guy that came out to give me an estimate was great.

I wanted a driveway gate on my property adjacent to the house property to keep people from driving in and out. I have horses on this property as well and didn't want them to get on the road in case they happened to get out. Plus another 12' gate to the pasture. Also, had a gate in my backyard that my dogs were getting through that needed to be fixed. The gates were the beginning of the process. I feed the horses in the morning and evening and my dogs wanted to go with me but they would end up visiting the neighbors which meant extra time and leg work to go get them and bring them home. Made the decision it was time to have a chain link fence installed to eliminate this problem. I called Scott Fence and the time from the first phone call to completion was within two weeks. In addition, I wanted an angle in the fence to wind through an overgrown section with trees and the representative understood exactly what I wanted. The crew brought in a bobcat to clear the path and within 2-days it was completed. There were a couple places I found where the dogs could get through so ask the crew to put extra chain link which they did. It is a pleasure to be confident that all the animals are secure when going out. Sure has made my life a lot easier. I will use Scott Fence for future fencing needs.

The work was finished on time and professionally.

We needed about a half acre fenced for our potbelly pigs. Due to the unusual nature of our pets, we had some concerns that dog owners might not have, and they worked with us to customize the fence. They came when they said they would, gave estimates for different materials, and completed the fence in a timely manner. It is very attractive and has stood up to our fat little piggies' abuse. We are very satisfied with our experience.

My experience with them was good. There were no problems. It is a good company they have been around a long time. The pricing was competitive.

They came on time. They gave the estimate and answered all my questions. One of the owners was actually out here giving me the estimate. The two guys that came out to work actually worked. It was amazing. They were really good. They did a great job on this. I had a very good experience.