S & L APPLIANCE SVC LLC

Had to order a new ice maker for our 3 year old side by side.  They came on the 28th of July and said it would take 2 - 3 days to get part.  I did not hear anything from them so on  Friday, Aug 1, I called and was told the part had not come in but should be there that afternoon or Sat.  Called me at 8 am this morning and said they were on their way with the part.  Icemaker is putting out ice now.   

This company is punctual. They are cost effective. The technicians know what they are doing. This is an excellent company.

S & L came out on schedule and checked the oven.  The serviceman verified our warranty on the controller and explained if an igniter were bad, that would not be covered.  He left & ordered the parts. When the parts came in, about three weeks later, S & L came out and performed the work.  The technician was friendly, professional and sympathetic with the problems of having a high-tech stove.   I asked a couple of questions about the stove and the repair person pointed me to the owner's manual for answers.  That is okay because my questions were "operating" questions and I can understand his position.   Billing was reasonable considering the range failed in service.  There was no charge for the controller and only $26 for the igniter.  Labor & trip charges totaled $85.  With tax, the total was right at $120.  Having had a bad experience with Sears Applicance Repair, I am glad we called S & L.