Rent-A-Nerd Inc

"Thank you for the wonderful review Mrs [removed member name]. Sorry about any confusion about an onsite but what you described to me could have been many different causes and we want to error on the side that is the best outcome for clients. Thanks for being patient with us as we have been busy lately. If there is anything you need please feel free to email or call. Chip"

"Thank you so much [members name]. I am sorry about not being on time. We enjoyed being of service to you."

"Thanks so much for the positive review. I'm Glad we where able to make your experience a good one and just maybe save you some money. Please tell your friends about us. Our best advertising is word of mouth. Chip Miller Owner"

"Thanks Member. I am so happy we made your experience a good one. If there is anything you need in the future please call or come in we are happy to help."

"I'm sorry that you're still having issues with your computer. We do our best to fully clean every machine, but with the significant number of new threats (>20000 every day), that is sometimes an impossible goal. We also strive for 100% customer satisfaction, and I would like to make an attempt to set things right by you, if you feel the service you received was unsatisfactory. I apologize now if I have the details of your repair mixed up. We do have a record of a virus cleanup and repair from your address, but it is under a different customer name (most likely someone else from your household), and was completed at the beginning of March instead of the beginning of April. If this was not when you had the system in the shop, please let us know so I can review our customer notes again, if necessary, and find the correct repair Your system had a significant virus infection when it was brought to us, and we made a best effort to clean the infection without resorting to drastic measures such as reinstalling your operating system. Usually, our cleanup procedure is effective, and testing at the shop showed acceptable performance given the hardware in your system; but apparently in your case, something was either overlooked or deeply hidden and programmed to return. In situations such as that, the only viable solution is to back up the user data and reinstall Windows completely. This guarantees that any viruses on the system are removed, but also necessitates that all third party software (printers, scanners, Quicken, Microsoft Office, etc.) be reinstalled. We generally reserve a fresh installation of Windows for systems with irreparable operating system corruption, or where the viruses keep reappearing after they seem to be gone. Though our standard warranty does not generally cover reinfection of viruses, in your case, we would be willing to extend a complimentary fresh installation of Windows. We will back up all of your data, reinstall Windows using the product key on your computer, install all the Windows and hardware updates for the machine, and then copy all of your data back on to the system. At that point, you would have to reinstall all of your programs, as if you had just purchased the machine. This is the only way to ensure that no viruses remain hidden on the system. Regarding the charge on your credit card, viruses and spyware, and a special subset of malware called keyloggers, are all designed to monitor your use of the computer and steal personal information. It is very likely that one of the viruses on your system is responsible for compromising your credit card number. Looking at or for customer data, except as required as part of a specific repair, is an offense that results in immediate termination at our company. If you truly believe one of our technicians stole your personal data, please call our shop and ask to speak with the manager, and provide us with both the technician who worked on your computer and the details of the incident so we can look into this matter more fully. Again, we're sorry you are still having problems with your system. If there is any other way we can help you, please call our shop and ask to speak with the manager."