Ram Heating and Air Conditioning Inc

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It went well. We chose them because the price was fair for the quality of they unit. The people were very knowledgeable and friendly.

We have a service agreement with them. So we pay just annually, and renewal is not up until the winter. They are excellent. We have used them for the last 26 years.

We had a failed air conditioner compressor, and they came out and replaced that and put a whole new unit in. On the cost, I think the unit was barely under warranty, to tell you the truth I don't remember. I'm thinking a couple of thousands. Those things ain't cheap. It was also an upgrade to a more efficient unit. I would say a couple of thousands. Like I said air conditioning units ain't cheap. One other thing we had done was the motor on the blowers unit went out. I remember again that was in the middle of the summer probably about this time of year, about three years ago. They were out the next day to replace it. That was under warranty still, barely, but it was still under warranty, so I don't think it cost us anything other than the labor to put it back in. They're very professional. As far as I know, they're reasonably priced. The people are professional, you ask them a question and they'll tell you.

I think we had them since we moved into the house 25 years ago. They come out and do routine preventative maintenance twice a year. They come out the beginning of air conditioning season. Then, they come out the beginning of heating season. Actually, they're coming out later this month to make sure the furnace is working and everything and checking the air conditioner again. It works out to about $75 a call. That's just for the maintenance if somethings wrong of course that's just extra. I'm speaking off the top of my head; I don't know I have to look at my records. We pay annually. Let's just say 200 bucks. They come out prior to air conditioning season here which is probably end of March. They come out and check the freon level. They check the thermostat to see if it's functioning. They check the blower on the unit. They check for any leaks of freon. They clean the outside condenser. They do just a general check-up and preventive type of stuff. Same thing with the furnace. I had no problems with them whatsoever. We've been using them at least 20 years.

In my experience I can't think of anything they can improve on. They seem to be right on top of everything. If you are do for another inspection they call me and ask me to make an appointment without me having to keep track of it. If they are running late they call and say they are running late. I haven't had any bad experience with them.

...They motor on the blower unit went out. They were out the next day to replace it. That was under warranty. It didn't cost us anything except the labor. They go about their business. If I ask whats going on they tell me exactly what they are doing. If I ask what kind of problems I have they have no problems explaining it to me. IN fact they come out and showed me a couple things I wasn't aware of, that they didn't take care it. They would tell me you might want someone to come out and take a look at it.

We have had them since we moved in the house 25 years ago. They do a maintenance twice a year. I have no problems with them what so ever.

Guy who came didn't remember where the stairs were, where his tools were, or much of anything else. Found our bathroom cabinets had been gone through. Notified Ram - To our knowledge nothing was done. I won't use these folks again.

I had Ram H&A install 2 Trane units 3 years ago. I still had 1 older unit that was working well. Ram H&A came every 6 months to service all 3 units for 3 years now. On Monday, the older unit was not cooling. I called RAM H&A and they came right out to take a look. The technician said there was a leak, no freon, and the compressor was bad. He recommended a new unit. I called to set up installation of the new unit and wanted it done ASAP since this unit cooled my 4 son's bedrooms. They told me that the next day they could install would be in a week and a half. I started calling other recommended companies from Trane.com. I talked to Jeremy at Baton Rouge Air Conditioning who immediately offered to pull a compressor out of a unit from their pile of used units (at no charge) and said he would install it the very next day to get me by until he could install the new Trane unit. He came out to install the used compressor to find out that there is a terrible leak behind the exterior wall that could be heard from a couple of feet away. Ram H&A did say there was a leak, but they never recommended fixing the copper line that was actually leaking and probably caused the freon to leak and the compressor to stop working. The new Trane unit was going to get me very far with a huge leak that could be heard from behind a brick wall. Jeremy spent all day here replacing the copper line and installing a used Trane unit that would properly cool my sons' bedrooms until the new unit could be installed next week. While I understand that all HVAC companies are busy right now with the flood victims, I did expect RAM to take care of an existing customer at least temporarily. I was very thankful to Baton Rouge Air for helping a new customer. I will no longer be using RAM H&A.

On 5/11/2016, a Ram technician came to do the routine, six-month inspection on my two HVAC units.  

Three days later, the 10,000 BTU unit failed.  Ram came by on a Sunday and diagnosed (in order, and over about a week):

a bad blower motor
a bad control board on the inside evaporator
a bad pair of capacitors on the outside condenser motor
a bad thermostat

All were replaced, and the unit is now working.

Eight days after the inspection, our independent 5,000 BTU unit failed (blower & compressor running, but no cooling).  Ram came by & diagnosed a faulty compressor.  I was quoted $2,000 for compressor replacement or significantly more to replace the entire system.

I had doubts about the compressor diagnosis due to the observed conditions.  The compressor was laboring, and had 146 psig of discharge pressure, but only 9 psig of suction pressure.  I thought that if the compressor was bad, the pressure differential shouldn't be so great.

I shut off the unit, waited a day, and turned it back on.  It seemed to be working fine, but I called another HVAC company to confirm.  They confirmed (in writing, and after testing all parts of the system) that the unit appeared to be working perfectly.

I'm very disappointed that the Ram technician would recommend an expensive compressor replacement without additional troubleshooting.  

Additionally:

One of the three Ram technicians who were at our house forgot where the stairs were to the attic (where he had just been working), where the back exit door of the house was (that he had entered less than 20 minutes previously), and that he'd left his tools in the bathroom (where he stayed for nearly 30 minutes).

Another of the three technicians who were at our house spent 55 minutes in his van texting (my wife observed and timed this).

Although this company has an A rating on Angie's List at the time of this review, we do not plan to use Ram Heating and Air again.

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I have used them for 30 years and they are always top notch.

Prompt.  Professional.  Great Service.

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Called late morning/noon of 25 August 2014.  A/C wasn't working...fan and compressor were on, just not cooling.  Given appointment time of 3:30-4:00 pm.  Took off work and was home in time.  They never showed up.  We called the office at 5 pm and were told that the crew was in the extreme north of the Parish and would be at least a couple of more hours.  So we went to get dinner (somewhere with A/C).  We were back by 6 pm.  Still no word by 8:15 pm.  We called back and were told it would be 2 more hours.  We just cancelled the service call.  We were pretty sure that they would come eventually and just charge us for a service call  for not being able to do anything after-dark.  They advertise 24/7 service.  If they could not handle the calls, they should not make the appointments.  I totally understand that some service appointments don't always go as scheduled, But at LEAST have the dispatcher call and keep us apprised of the situation.  I have no idea if their actual service is good.  We never even got that far. 
We were able to have the unit repaired by 8:30am on Tuesday.  The actual fix to my system was simple and inexpensive, as it turns out.  I used a private contractor.

First - I called Ram Air to schedule maintenance on my HVAC system and enroll in their Energy Savings Agreement Plan.  Price was $164 and appointment scheduled quickly.  Ram Air maintenance person came to my home to service 11 year old system.  Employee was very professional and courteous.  He performed an inspection of the outdoor and indoor units as well as a cleaning.  Outdoor unit (condenser) was operating very loudly and he advised a technician should come diagnose the problem. Work was agreed and technician was scheduled for that afternoon.  Maintenance took just under 1 hour.  

Second- Technician Mike arrived and was very professional, knowledgeable, and courteous.  He checked the outside unit and advised that the compressor was not performing properly.  He advised that the unit may continue to work for an unknown period of time but when the compressor failed the outdoor unit would need to be replaced as the old compressor was unable to be repaired.  He asked if I would like to have someone come out and estimate the cost.  I agreed and estimator was scheduled for the next day.  Mike also checked the indoor units and advised there were no problems evident.  Technician was on location for 45 minutes.  Cost for Technician $79
Third - Estimator Fernie arrived and was very professional, knowledgeable, and courteous.  He inspected the current outdoor and indoor units to determine possible replacements.  He explained to me the possible options and there costs and associated warranties.  I was provided with an estimate to replace just the outdoor unit and one to replace the entire HVAC system.  After discussion I decided to proceed with replacing the entire system.  Contacted Fernie the following day and scheduled the appointment for installation.  Had to wait an extra day due to ordering the system from the supplier but this was a non issue since the current system was still operational.  The price of the Energy Savings Agreement I had paid earlier was credited to the cost of the system since no maintenance would be performed in the first year. 
Fourth - Two installers arrived on time at 8 am and were very professional, knowledgeable, and courteous.  They covered the floor underneath the attic access and began working immediately.  Two additional installers arrived a couple hours later to provide additional support.  The system was fully installed by 2:30 pm and functioned almost perfectly.  There was one minor snafu and I had to call for a technician to come back out around 5 pm.  Technician Mike arrived and was able to promptly fix a small wiring issue and the system functioned excellent.  Fernie called me as a follow up later that evening to make sure everything was as it should be.  
Overall, I am extremely satisfied with this company and the high level of customer service they provide.  I would and have already recommended them to a friend.  
Here are some specifics:
Unit purchased
Trane XR16 5 Ton 14 SEER
AC Model # 4TTR6061B1000AA
Coil Model # 4TXCC060BC3HCBA
Furnace Model # TUE1C100A9601AD
Warranty on A/C Condensing Unit (Outdoor) and Indoor Coil - 10 years parts, 1 year labor
Warranty on Gas Furnace (Indoor) - Heat Exchanger 20 years, 1 year labor
       - Functional Parts - 10 years, 1 year labor 
The Trane parts warranty is transferable upon home sale for $99.
By renewing the Energy Savings Agreement you also add an additional year of labor warranty on the system.

The provider had the difficult task of removing the old unit from a cramped attic space and installing the new unit. The new unit is functioning well and the repair work has been completed..

The compressor was making a loud noise and they fixed that. It was great. They were here on time and they gave us an estimate. They were back when they were supposed to be. I was pleased with it. They had to order a part so the job took a couple of days.

It went perfectly.  RAM scheduled a technician to come out the next day, and he arrived on time.  The technician solved the problem and explained the situation clearly.

I got this company from Angie's List and the guy that came out to do the estimation was very professional. He gave me a card, looked up measurements and did different things about it. The work seems fine as of this time.

They did a fabulous job. I was having humidity problems in my home...they diagnosed the issue and recommended that I purchase a smaller unit as the solution. I have been very pleased.

Mike the technician was very friendly and personable. He seemed more knowledgeable than other technicians I've encountered from other companies. He is very good at explaining any issue and pointing out the exact problem. He also answered any questions I had thoroughly.
The two time's Mike has performed work at our house our daughter was taking a nap and he was very quiet not to wake her. We wouldn't have been mad if she woke up, but it was a bonus she was not woken up.
I'm very happy with the responsiveness of this company when calling with an issue. A lady by the name of Brittany usually answers the phones and is always friendly and courteous. Ram is very prompt and clear about when someone is going to arrive.
I have zero complaints about this company and will continue to use them.