PROFESSIONAL RESTORATION CONTR

The owner Tom Prestridge came out and looked over the water damage. He had a crew out that night and they started moving furniture, ripping out baseboards and setting up fans. It appeared to be going well. That was the good news. The bad news is when they put everything back the way it was, they left a pretty deep scratch in my dining room table. I contacted my Insurance agent and he said to contact Mr Prestridge.  At first he was very helpful, all "don't worry we will fix it. Send me a picture of the damage."  Then, nothing.  I called back, he apologized and said he dropped the ball and he would send someone out.  This time, he's not quite as nice, says his people said they didn't put anything on the table(I have pictures) and he pulls out a picture of a garbage bag that I had on the table, as if to say I did the damage.  I told him the garbage bag contained a large comforter and couldn't have scratched the table.  He acted as though he doubted my side of the story.  Most disturbing.  He did send someone out.  They used an iron, a buffer and other methods. None were successful, in fact the heat he applied damaged the finish so I now have a scratch  and a imperfection in the finish.  All very visible.  Mr. Prestridge said he could not justify buying me a new table for a scratch. I would never recommend this company to anyone after the way this was handled.

It went OK. I have no problem with the work done, just the damage they inflicted doing it. My beautiful dining table now has a three inch scratch in the center from the things they piled off the floor on it. I could have put a blanket on it to protect it if I had known they were going to put things on my table. They also made many large scratches through the paint in the walls with the fans. I talked to the owner, Tom Prestridge, and sent him the photo he requested. He never followed through like he said he would. He never had the damage repaired to my furniture or walls. He never called me back. I would not hire them again.

UPDATE:
I filed a complaint with the BBB of Baton Rouge.  I finally heard from Mr. Prestridge after he received the complaint and he stated
he wanted to try and correct the situation.  He sent a furniture repairman out who tried filling, buffing and ironing the scratch.  It darkened it some, but did not fix it.  He came out and started out by saying his employees, that had been with him for ten years said I put all the stuff on my table, not them.  He also produced a picture he had taken that showed a black garbage bag on one end of the table, as if that absolved them of blame somehow.  The garbage bag contained sheets and a comforter.  But, the real issue is the accusing and unsatisfactory manner in which he dealt with a problem.  First by ignoring it until I filed a complaint and then by trying to insinuate that I was not being honest.   It was a VERY unsatisfactory experience.  I think probably part of the problem is that I am a disabled woman and he took advantage of that fact. I would NEVER use his company again for ANYTHING and I certainly would NOT recommend them to anyone.

 

It went great. They were very professional, timely and they went above and beyond everything that they needed to do. Mainly, it was their professionalism that I liked. They stayed in contact and were out here on time. This job had to do with insurance because I had damage. They did what they had to do to get my house back in order in a timely fashion. Their pricing was very reasonable.

I will give Professional Restoration an A for overall experience.

They promised that the work would be done between 6 and 8 weeks; it took them about 6-7 months before we could move back into the home and they still aren't finished with the work. They were very unprofessional. Some of the crew members were smoking in my home, after I specifically requested that they not smoke. They had to pack all of the items in the home. They were improperly packed. They were packing gigantic boxes, but putting only a few items inside so they could charge for more boxes to the insurance company. When we told them we had to many boxes, they told us not to worry about it, the insurance is paying for it. We had a lot of items that were destroyed and broken and I still have things missing. They can't find some of the items claiming they don't know what they did with them. They found some personal items of mine, including some of my credit cards and they kept giving us excuses that they didn't know where they were. It was confirmed by the manager that he took them to his office and that he would give them to me personally. It took 4 months for me to get them.

We had some personalized items that were broken and destroyed by PRC, they tried hiding them and throwing some away so that they did not have to replace them.  They claim to unpack and put things back in the home like they were hired for, but instead they placed everything in the hallway. the bed frames were not attached to the bed-heads,but instead pushed to the wall. When  we checked and saw this, we were told that it wouldn't make a difference attached or unattached because they couldn't find the screws.  

The owner has no respect for women and is very pushy.  They gave us some invoices and forms to sign for work they claimed to have completed, when we revised the lists and pointed out the ones that  were not done and the insurance should not have to pay for it; the owner was not happy.

The work was poor quality. They sent me to see the people who were making the kitchen cabinets, they gave me the address, when I got there, it was in someone's garage. It was very unprofessional and they only had 1 cabinet to show me.

After speaking to the owner on numerous occasions, I had to start calling from different numbers so that they would answer my phone calls, since they were ignoring calls from my number. I submitted an invoice with a list of the missing items, how much they cost, and some were not replaceable. I had a California king bedroom suite that originally cost me around $7,000. It's a 4-poster bed and they lost some of the pieces to it. They don't make that suite anymore and I can't buy the pieces individually. The owner said he went online and he couldn't find it either. The closest bed we could find to it was $1,999, he told me to take the loss and he would give me $350 for it.

They used cheap items to repair my home. The paint is peeling already. You can see where the sheetrock starts and ends. They didn't add any insulation into the wall where the water damage came from. You can hear through the wall. 

The owner said that he can't guarantee or control what his employees do. There were a lot of different people coming in and out working on the home. He was trying to force me to sign paperwork on work that hadn't been completed yet so that he could get paid by the insurance company. He would get really upset and nasty if I didn't do what he said. the owner told me that he would get those papers sign by me one way or another after I told him that I won't return one particular invoice to him unless we were reimbursed for or items and the work is complete.

Every time we would stop by the house they were always on a break. we would come back an hour later, and they would still be on break. One of the workers yelled at me when I asked what they were working on and said that they were having a bad day and didn't want to be here working on my home. They moved my refrigerator into a different room that wasn't damaged so that they could keep their beer cold.

We had to purchase new clothes, etc. because we weren't expecting to be out of our home for that long of a time period. It was terrible and we are still dealing with them. We just want to put all of this behind me, but we can't because the job isn't done nor have we been compensated for the delinquent items.

The owner of the company called me today and threatened and hung up on me again after I told him that we were not going to sign off until our contract was satisfied .   He received the check from the insurance company  and my husband and I have to endorse it, he wanted  us to meet him today. He's never returned my calls prior to receipt of the check, nor has he completed the work or re-imbursed us for the lost items that were in his possession. He's been making a lot of promises of sending someone, but never did.