New Orleans Gas and Electric Lights Inc

We decided to upgrade the coach lights outside our front door to gas lights after finding this company. They make unique exterior gas lights that can be turned on/off with a light switch - very cool, but expensive (we also had to run gas lines to the lights which cost an additional $2,000). Anyway they took much longer to manufacture than quoted and getting updates/info along the way was like pulling teeth. What information we did receive was incorrect and numerous emails and calls went unanswered. Once they fiinally arrived, the lights had to be sent back to correct the wall bracket and since we installed them they've been problematic. After the intial installation the customer service we received was fine when we were able to reach someone. Now, 6 months later the company is next to impossible to reach again. They've now acknowledged my emails have gone unanswered; told me their telephone number was highjacked (how does that happen); and the instock parts I ordered 10 days ago have not shipped - prompting another call and my holding to speak with the owner (Paul) for 10 minutes only to be disconnected...necessitating yet another call. :-( VERY FRUSTRATING. Net Result: I now have the owner's "assurance" the part will ship today or tomorrow. This is a NEAT product and the only one I'm aware of. They seem to mean well but are extremely unorganized and apparently understaffed.