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JIM'S REFRIGERATION and APPLIANCES
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Been in the Baton Rouge are for 30 years have been in the HVAC/Appliances industry for the same amount of time very professional in the work i provide was in the service Marines for 4 years of my life and enjoyed what it stood for about giving a 110 percent every day i get up being positive each and every day any way i provide a quality service for every one i do air-conditioning heating service also do Appliances kitchen appliances,water heaters,ceiling fans,kitchen exhaust fan,duct work.washer/dryer call me and i'll try to answer any questions you may have,have a great day and thank you
Business highlights
Veteran owned and operated
Services we offer
Heating and Air Conditioning Service, Repair and Installation. Also, Washer & Dryer Repair and Dishwasher Repair.
Reviews
4.632 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 0% | ||
| 3% | ||
| 3% | ||
| 6% |
Showing 1-25 of 32 reviews
Ramesh B.
Nov 2021
Jim missed the first appointment. He came over the second day, briefly examined my LG refrigerator, and told me that the problem was with the compressor, not any other thing. He charged me $140 for the “diagnostics”. He said the compressor needs to be replaced and later that day he sent me a quote for cost of compressor replacement. I sent that quote to the LG company with all the details they required as the compressor had the company warranty for 10 yrs. They asked me to send me the physical address of the technician as it was not on Jim’s quote. I contacted Jim for his shop’s physical address twice but he refused to give me the address and told me that the LG company will look up for his address on the web if they want! I was not able to follow through with LG because of his lack of address.
Kevin M.
Sep 2021
Great overall experience! Nice accurate professional communication. Ensley was a pleasure to deal with. Integrity is the best word that comes to mind. He did what he said he would do, when he said he would do it. Definitely recommend! Kevin M. (Broadmoor Subdivision/Baton Rouge)
Susan B.
Jun 2021
Great! Ensley came the morning I called, found the issue, and showed me what to do in the future, if and when it happens again. Very friendly and professional. Will definitely call again if any appliance problems.
Amanda M.
May 2021
I want to personally thank Ensley again…he did an awesome job and my dryer is working perfectly…would use them and recommend them…5 out of 5 stars
Response from JIM'S REFRIGERATION and APPLIANCES
"Thank you very much [Member Name Removed]. Call on us anytime"
Javid J.
May 2021
I am the guy who left a very nasty review for Jim over a month ago which later on I realized I was 100% wrong, and regret it. When he came to my house, just by asking me what was wrong with my refrigerator, he told me that the compressor was bad and I am better off to buy a new refrigerator. At the time I was very disappointed that why he is not checking the compressor before telling me that I need a new refrigerator. Now I realize, that was because of his years of experience. After he left, I called another company, they came and added some freon. The unit worked only for a few days before it went completely dead. I end up to pay additional $200 to the second company and to buy a new refrigerator. I deeply apologize for my nasty comments about him and not believing on his knowledge. I hope he can forgive me about my comments and I wish could take my earlier rating out of the web. Jav
Response from JIM'S REFRIGERATION and APPLIANCES
"thank you Mr Jav it's ok sometimes we all say things we regret later on thank you you are a wonderful person"
Cherie B.
Apr 2021
Ensel was great to work with. He was very knowledgeable and quick to respond. My washer is working great. A+ rating!!
Charles C.
Apr 2021
Awesome, my repairman Ensley was prompt, polite and explained in detail what he was doing, I’m very grateful to him for a job well done??
Response from JIM'S REFRIGERATION and APPLIANCES
"Thank you"
Javid J.
Mar 2021
This guy is a crook, he called and came the following day to fix my refrigerator. He is a fat 400Lb guy that I was wondering how he can bend down to work on my refrigerator. He looked at compressor and without checking the compressor or checking the Freon, he told me that I need a new compressor. I asked how much will cost me, he replied that your refrigerator is around 10 years old, and you are better of to buy a new one. I told him you even didn’t check the freon on it how you are so sure, he replied I am doing it for 25 years I know. He charged me $100. I called to another company, they came and found a small hole on high side. They fixed the hole and vacuumed and add freon and the refrigerator is working like new. This guy makes his money by service call. Be careful
Response from JIM'S REFRIGERATION and APPLIANCES
"sorry the way you feel sir name calling does not bother me I still do the best that I can I call it how I see it you have a blessed day thank you for your remarks and I will pray for you"
Carolyn H.
Feb 2021
very good, he was knowledgeable and helped me out.
Sarah M.
Feb 2021
Ensley did an amazing job! He came late on a Friday evening to help me after GE had cancelled on me without even a phone call. He was very knowledgeable and happy to explain what he was doing as he did it. He checked other areas as he was fixing the belt and cleaned up as he was working. My kids would walk in and ask questions, he was patient and humored them by answering and conversing back. He even called me the next day just to check that everything was still working. Overall, an amazing job and will definitely call him again next time something breaks.
Ashley R.
Jan 2021
He responded quickly and everything was fixed within 24 hours of my first call! Saved me a lot in grocery replacement
Fran G.
Jan 2021
Great! Would recommend and would use again.
Response from JIM'S REFRIGERATION and APPLIANCES
"Thank you [Member Name Removed] for a great review. If you need anything, I’m here to help."
Erica H.
Jan 2021
Ensley put his Cape on and was to the rescue in minutes. He saved me from a long evening of battling with laundry. He serviced the dryer and it sounds brand new. I will definitely recommend/refer him.
Response from JIM'S REFRIGERATION and APPLIANCES
"Thank you [Member Name Removed] for a great review. It is my pleasure to help and GOD bless."
Ory M.
Jan 2021
Ensley was exceptionally professional and knowledgeable about my appliance. He put the problem in plain English and gave appropriate estimates that enabled me to make decisions about proceeding with the repairs. Would hire him again and recommend to my friends.
Response from JIM'S REFRIGERATION and APPLIANCES
"Thank you Mr. [Member Name Removed]. I’m always more than happy to help."
Jailynn J.
Jan 2021
Everything went smoothly. Ensley provided excellent speedy service.
Response from JIM'S REFRIGERATION and APPLIANCES
"Thank you [Member Name Removed]. I appreciate being of service and here if you need anything."
Ann W.
Jan 2021
He saved me from having to buy a new trash compactor. I wasn’t sure that the compactor could be repaired, but it is now working fine.
Response from JIM'S REFRIGERATION and APPLIANCES
"Thank you Mrs. [Member Name Removed]. It was my pleasure to be of assistance."
Irby B.
Dec 2020
Excellent! Very professional! Great guy & performed services in a very timely fashion. Definitely would recommend using James again!
Lori B.
Dec 2020
Everything went fine & he was early for the appointment, which was great!!!
Darryl A.
Dec 2020
No comment. Took a week and a half to get the job done.
Response from JIM'S REFRIGERATION and APPLIANCES
"Mr [Member Name Removed] I understand you frustrations about how long it took but we don't control the delivery procedures of the parts stores especially this time of the year but as soon as we get the parts we make repairs sorry for the delay you have a happy holiday thank you for being our customer"
Jimmy G.
Dec 2020
Very well, quality work, satisfied with service.
Steve D.
Dec 2020
Excellently. Ensley was very thorough and methodical in the way he took the dryer apart and took his time troubleshooting the problem. Always kind and explained what he was doing. Very professional.
Jowana B.
Dec 2020
Me. Jim did an excellent job repairing my dryer. He went above and beyond getting all necessary parts to repair my dryer. His professionalism was impeccable. I would highly recommend Mr. Ensley to all of my friends and family members.
David B.
Dec 2020
He simply replaced parts, trying to find the problem, which was intermittent heat. The dryer began to heat so he charged me $142 and left. An hour later the dryer had stopped working again. He argued with me when I finally got him to return my phone calls. He finally returned and replaced another $123 part and left. The dryer now works but at an extremely high price because he guessed instead of simply tracing the circuit and identifying the faulty component.
Response from JIM'S REFRIGERATION and APPLIANCES
"Mr [Member Name Removed] i am James St Romain owner of Jim's Appliance Sir i am sorry for this mishap and as the owner of my company it is my duty to try and make people satisfied for a product they are investing in and in this case for you i would like to hash this one out to make it equal for both side work it out between us two if you would sir please give me a call and at any time you feel uncomfortable you may hang up but i don't think this will happen just allow me to make this good thank you for your time sincerely James St Romain 225-772-6456"
Tisha C.
Dec 2020
It was above my expectations! The repairman was professional and friendly. He had a challenge with my dryer but he did amazing! Thankful I found Jim's! Definitely will use again and recommend to my friends and family!
Fatima R.
Nov 2020
Very kind and prompt
Licensing
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FAQ
JIM'S REFRIGERATION and APPLIANCES is currently rated 4.6 overall out of 5.
No, JIM'S REFRIGERATION and APPLIANCES does not offer free project estimates.
No, JIM'S REFRIGERATION and APPLIANCES does not offer eco-friendly accreditations.
No, JIM'S REFRIGERATION and APPLIANCES does not offer a senior discount.
No, JIM'S REFRIGERATION and APPLIANCES does not offer emergency services.
No, JIM'S REFRIGERATION and APPLIANCES does not offer warranties.