JENKINS TILE COMPANY, INC.
About us
Family owned and operated since 1957. We specialize in porcelain and ceramic tile, granite, marble, cultured marble, wood, carpet, travertine, slate, glass tiles etc. We also offer professional installation services. A+ Better Business Bureau Rating. We offer professional installation services. We do not use subcontractors, and all of our installers have been with us for up to 25 years.
Business highlights
68 years of experience
Services we offer
We offer professional installation services and specialize in porcelain and ceramic tile, carpet, cultured marble, glass tiles etc., granite, marble, slate, travertine, wood
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.06 Reviews
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Showing 1-6 of 6 reviews
David D.
Jan 2015
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Kathy R.
Jul 2014
Installation of granite was good. Had to keep on them to let us know when installing backsplash. Work was good just slow.
Kate F.
Apr 2013
They were nice enough when we were buying things but they never fixed it. So, I didn't use them the next time I needed tiles.
Tarrel B.
Mar 2013
Very satisfied with product, price, sales force and installation.
Kelly S.
Aug 2012
Overall, we were not satisfied with this company and will not be using them again or giving them recommendations.
While researching options, we appreciated their large selection and the ability to take home samples. They also provided an itemized quote, as requested, that was reasonably priced. The project took five business days to complete both bathrooms, which was expected. However, several problems during installation led to our overall negative review.
The two-man crew arrived more than an hour late on the first day. It appears there is a lack of communication between the workers and Mr. Jenkins – they went to another job before ours, even though they were scheduled to arrive at our house first thing in the morning. This resulted in my husband being late to work. The workers arrived on time the second day, however, they could not do any work as the tile did not arrive “at the dock” until several hours later. Once again, my husband was late to work.
On multiple occasions, the workers forgot to lock the doors when they left our house. Also, without asking, they used one of our nice bathroom towels for part of their job. When their work was complete, I found the towel – SOAKING WET – in a pile on our hardwood floor. After washing the towel, I discovered permanent stains that sent it to the trash. In addition, the workers left a haze on half of the tile in one bathroom which we had to clean off after they left. They also left a trail of dust and dirt behind them, which was not swept or mopped.
While researching options, we appreciated their large selection and the ability to take home samples. They also provided an itemized quote, as requested, that was reasonably priced. The project took five business days to complete both bathrooms, which was expected. However, several problems during installation led to our overall negative review.
The two-man crew arrived more than an hour late on the first day. It appears there is a lack of communication between the workers and Mr. Jenkins – they went to another job before ours, even though they were scheduled to arrive at our house first thing in the morning. This resulted in my husband being late to work. The workers arrived on time the second day, however, they could not do any work as the tile did not arrive “at the dock” until several hours later. Once again, my husband was late to work.
On multiple occasions, the workers forgot to lock the doors when they left our house. Also, without asking, they used one of our nice bathroom towels for part of their job. When their work was complete, I found the towel – SOAKING WET – in a pile on our hardwood floor. After washing the towel, I discovered permanent stains that sent it to the trash. In addition, the workers left a haze on half of the tile in one bathroom which we had to clean off after they left. They also left a trail of dust and dirt behind them, which was not swept or mopped.
Response from JENKINS TILE COMPANY, INC.
"We apologize that you were not satisfied with your experience. The Monday we were to start your job,the Owner called prior to 7:00 am to advise on the situation that would cause our crew to arrive late, and again we apologize for any inconvenience. We will not pull a crew from a job until that job is completely finished, and we would have done the same for you. The tile for your job was supposed to arrive days before it arrived in town. Unfortunately, we have no control over the freight companies. The Owner went to the dock at Averitt Express in Baton Rouge to personally pick your tile up and personally deliver it to your house. We sent our guys to your house first thing in the morning because we did not want to greatly upset you again. We do not want to pay our guys to sit around with no tile either, trust us. But once again, we will not pull them off of a job until it is complete. On occasion grout haze will take a few days to completely go away. We would have been more than happy to come back a day or so later to completely remove that for you, free of charge of course. In our 56+ years in business we have never had a complaint on cleanliness, and that will be addressed."
Carolyn S.
Feb 2011
They did an excellent job. It turned out beautifully. I had drainage problems previously and now that the work is completed I have no further drainage problems. They gutted and replaced it and I would definitley use them again.
Licensing
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FAQ
JENKINS TILE COMPANY, INC. is currently rated 4.0 overall out of 5.
JENKINS TILE COMPANY, INC. accepts the following forms of payment: CreditCard
Yes, JENKINS TILE COMPANY, INC. offers free project estimates.
No, JENKINS TILE COMPANY, INC. does not offer eco-friendly accreditations.
No, JENKINS TILE COMPANY, INC. does not offer a senior discount.
No, JENKINS TILE COMPANY, INC. does not offer emergency services.
No, JENKINS TILE COMPANY, INC. does not offer warranties.