Halpin's Flooring America

Avoid this dealer if you can find what you want else-where. We found them "pretending" to be professional but in reality they are so fly-by-night "make do" amateurs. They promise you quick service and take forever to get the job done. Once they have you on contract, you just have to bird dog them until completion. After several weelks of waiting for our interlocking strip flooring to be installed, a team showed up and after removing the old floor, immediately put down a thick layer of glue !! They began putting down cheap, thin floor strips. We stopped them and forced them to verify what they had brought was wrong. Then they had to spread dry-zit and scrape up the glue. Our whole house was a dust storm and we had to live with the bare dusted slab surface a few more weeks until the correct floor material came in. AVOID THIS COMPANY LIKE YOU WOULD AVOID POISON IVY. They are the worst.

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Everything went perfectly smoothly. Very professional

Great! Floors are Beautiful! Mr. Halpins runs a very good business. Customer is a priority and will do whatever it takes to make customer happy!!

The best part was the quality of the work that they did. The worst was they made a little delay in getting here or their punctuality.

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unknown

It was just as I expected it to be and looked great. They did a great job and were very professional. I would definitely use this company again.

unknown

Overall went well. Finished removing old tile . Placed new tile as expected. Several years later now still holding up well.

After making contact with Haplin's, they sent the installer back to remove the glue spots and footprints. They had to replace a piece of transition molding and the floor looks great.
Thank you.

Halpins did an excellent job for us.  We just showed up at the showroom one day to look at carpet and ceramic tile.  The sales staff was professional, knowledgeable and didn't apply pressure.  We took samples home to look at a couple of different times and finally made our selections.  Again, there was no pressure from Halpins to make a hasty decision.  The installers were very good and respectful of our time and valuables.  The install process went very smooth and after three months, we are so pleased that we did this and chose Halpins.  We would certainly use them again in the future.

unknown

Overall, I'm pleased. I really liked my salesman, Damon. He seemed to really care and was not pushy, but helped guide me to a flooring that I ended up liking better than what I had in mind. He came to the house at my convenience and brought samples. He "got" what I wanted and I love the end result.
The job should have taken a week - however, when they pulled the carpet up, the floor underneath was damp in the hallway. I will be forever grateful that he told me. If they weren't as professional, they could have just covered it up and it might have been a few years before I knew about it, but the flooring would have been ruined.

unknown

Installed wood floors.

A very nice young man came out and did a great job of bringing samples and helping us pick out the carpet.  They did a wonderful job.  It was only one room of carpet, and I was treated like it was a whole house of carpet, I was also very pleased with the installation.

I had a little over 500 square feet of laminate flooring installed in my foyer, hallway & living room & couldn't be more pleased. The service was excellent from start to finish.

They were pretty reliable. They were probably a little more expensive in some place but sometimes it’s worth it. Their reputation is excellent in this area.

unknown

It was excellent.

Very professional.  Love the floor!  Would recommend them highly!

Worked with Brent at the airline store and he helped me pick out the material. He was very knowledgeable about flooring. Pleased with the prompt service I received. I understood the Service manager was to call me but after a week or so when the material arrived I called to see when it could be installed. A time was set up for them to start, and they arrived that day but a few hours later than I thought. Found out each morning they have to either pick up the material or unload discarded materials such as the old carpet and tile. They were professional and courteous. They did an excellent job laying the tile and flooring. What I didn't 't like was how they left the rooms when they finished. Their was grout all over the Bathroom cabinets, the door frames and baseboards. They removed some of the glue left on the wood floors but left plenty. I called the service manager to report this and he had Guy call me, he was the lead installer. He was polite and came back and cleaned up some. They had also laid carpet on my wood floors in the den and foyer and taped it down with painters tape. I noticed after they left the tape had pulled up the finish on the wood floors.. I called the service manager again and he said I needed to talk with Guy. It took him a few days to get here. I think because the installers get paid for the job and go on to other jobs just seemed like it took a while to finally get satisfaction. I had recently had the inside of my house painted, and I found dirty hand prints on my newly painted walls, luckily they came off with no problems. Next time I will be more assertive at the start of the project and let them know what I expect. The service manager did say they would do whatever it took to satisfy me. That was a good to know but it was a hassle to keep calling Guy back. They even got grout on some of my furniture that did come off but left a few marks on my furniture. They were willing to have someone come to repair the furniture. I also found out any problem resolutions come out of the installer's pay. It could have been someone who was not committed to getting things right so I will probably use them again but will speak up before the project starts.

replaced floors entire house   approx 2400 sq ft