Guarantee Restoration Services
About us
Guarantee Restoration provides quality disaster cleaning and repair, including 24-hour emergency services. Call on Guarantee Restoration for fire, water, wind, vandalism and other damage repair services. We are your partner for insurance property claims for your home or business. Family owned and operated since 1974, Guarantee Restoration provides professional service to homeowners, property managers and insurance companies alike. Our continued growth has expanded our service area to include Lafayette, New Orleans, North Shore, South Mississippi and Baton Rouge.
Business highlights
Emergency services offered
51 years of experience
Services we offer
24/7 Emergency services, including: - Water extraction - Removal of hazardous materials - Security board ups - Inventory - Water, wind & fire restoration - Contents handling - Trauma site clean up - Mold remediation - Reconstruction - Air duct cleaning
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.119 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 16% | ||
| 5% | ||
| 0% | ||
| 16% |
Showing 1-19 of 19 reviews
Dana S.
Oct 2018
Everyone with Guarantee Restoration was exceptional and wonderfully nice and professional. They took care of everything so that the process was a painless as possible. They coordinated with our insurance company to take care of estimates and payment. I would definitely use Guarantee Restoration again should we ever need their services.
Sabrina M.
Nov 2016
it went poorly. The fire occured in july and still nothing has been done. they cashed an insurance check without my endorsement,
Ann L.
Mar 2015
unknown
Premila B.
Jun 2014
unknown
Jamie S.
Mar 2013
When I came home from work the water line on the back of the toilet had popped off and flooded our home. There was about 2 inches of water throughout the 1st floor of our home. Our rugs were wet, our wood floors had standing water on top of them and it seemed as if everything was destroyed. One of my best friends had a similar event happen in their home a few years back so I called them and asked them who they used and they told me Guarantee Service Team, so I called them about 6 pm they said that they would come out that night and get started. 1 hour later their crew showed up at my house and started sucking the water out! I was amazed that they had people that would come out that late, they stayed that night till about midnight sucking out the water and setting up fans to start drying everything out. They told me that they would be back the next morning becuase they would need to tear out the wet floors, baseboards and drywall. My wood floors ran throughout the 1st floor of my home so they called the insurance company and got it approved so that they could pack out all of my things on the first floor. I told them that I wanted my things to be in climate controlled storage becuase I have very expensive furniture and did not want it to get damaged and to my surprise they told me that they had climate controlled storage at their facility. I was very surprised to hear that but was invited to view their warehouse and when I did I was very impressed, it was like they hundreds of mini PODS to store things in. Once they had finished tearing out everything and drying out my home the adjuster came out and I was worried from the horror stories I had heard that I was going to have trouble getting my house fixed for what the insurance company paid. Guarantee said that they could work with the adjuster and that I did not have to worry about the price because they were on the same program as the insruance compnay. They assured me that they did this all the time and they could handle it. Well sure enough when the adjuster showed up the project manager with Guarantee knew him and they had worked together many times! After about an hour of reviewing everything Guarantee told that they had everything agreed with the insurance company and would be able to get started immediatly. Before they started the work I was provided with a schedule and calendar showing me exactly what was going to happen in my house. I was allowed to pick out all of my materials and acutally was able to upgrade my flooring at no additional cost! Once everything was done they brought all of my things back to my home and set them back up the way they were before. I have very large nice furniture and was amazed that nothing was scratched, broken or even knicked during the move out or move back! From start to finish I have to say that I was very impressed with the professionalism of the staff at Guarantee, attention to detail that they paid to me and my things, and the quality of the work that was done at the end of the job! I would reccommend them to anyone.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Restoration."
Katherine N.
Mar 2013
Everything went well. They were responsive and did a good job with the clean up.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Charles M.
Mar 2013
They were outstanding! The workmen were very professional, arrived on time, and cleaned up nicely. Furthermore, they were very accomodating of any requests, and they followed up to ensure that I was satisfied with the work. Ultimately, it was an excellent experience.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Phillips W.
Mar 2013
I have used them several times in the past. The owner is very direct and responsive, and the technicians always do a fine job. Furthermore, they stand behind their work and go above and beyond to ensure that the customer is happy.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Brad T.
Mar 2013
They did a good job with the cleanings and with the application of scotch guard. Ultimately, I have no problems with their work.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Nathan G.
Mar 2013
It went well. They provided pick up and drop off services which I appreciated, and they were very professional.
Marsha D.
Mar 2013
They were very professional and did a great job with the restoration work. Furthermore, they kept everything clean while they while they did the job which we really liked.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Brandy T.
Mar 2013
Everything was great. They responded quickly, and they did a thorough job. They were professional and knowledgeable, too.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Mary T.
Mar 2013
I had several problems with Guarantee. Their work was shoddy, and they never completed the job. The materials that they used were cheap, too.
Response from Guarantee Restoration Services
"The project manager for this client is no longer with the company. Though we regret anyone having a bad experience with us in the past, we continue to learn from our mistakes and build our company one lesson at a time. Today, we send out surveys to every completed job to receive feedback to ensure our technicians and project managers are doing their job. Additionally, we have the client sign a “customer satisfaction” line every step of the project to ensure everyone is happy with the work being completed and there isn’t any issues accumulating at the end. Again, we apologize to this client for their past experience and hope they would reconsider our company."
Alfreda D.
Mar 2013
They have saved me at other times in the past, and they always do excellent work. Furthermore, they respond quickly, and I never have any issues with their services.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Debbie W.
Mar 2013
It was a pleasure working with them, and they went out of their way to make things right which we appreciated. Ultimately, they did excellent work.
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Phoebe E.
Feb 2013
We actually ended up dropping them because they were not good to work with.When they said they were coming they usually came on time. They did it very quickly, but I was not happy with the job that they did. They left a huge mess and left some dangerous stuff sticking out that was easy to injure our feet on it and we have kids. We were dissatisfied with that and were still considering using them for our other houses, but they were totally non-communicative. I had to really keep on top of every piece of information and always had to call them. They finally scheduled someone to finish our job and then a person vanished. He ran away to Colorado or something and they weren't even going to tell us that. We had to really shake to get an answer out of them, so we finally said we'll find someone else to do it and we did. They were never ugly to us, but throughout the process there were a little implications that they really didn't want the work. They never really straight out said that to us, but afterwards when I called to tell them we found someone else to do the work they were just perfectly happy with that. They didn't seem disappointed to lose the job at all and the whole thing was just a little bit strange. They were just 100% unreliable and didn't do good work. We actually found someone to do the work for a lot less, so their price was too high.
Response from Guarantee Restoration Services
"We are surprised to receive this comment because we pride ourselves on our customer service and we send out a survey to every customer in order receive feedback and grow with every experience. Our focus is always to make our company better. This client never contacted us for us to make this issue right two months ago. From our perspective, the original project manager (Darrick Shank) who manages emergency services received no complaint with the exception of a large amount of dust (which was taken care of without charge to client or insurance company). The Project Manager for emergency services went on Christmas Vacation to visit family in Colorado after his responsibilities were fulfilled with this project. The same day our restoration project manager (Danny Bowers) took over the job for the rebuild and signed up the job, only to hear the client wished for another company to do the job. The client’s $1000 deductible was refunded in full. Our track record of operating for 38 years in Baton Rouge speaks for itself. Our pricing conforms to insurance industry standard pricing as applied throughout the United States through a program called Xactimate. Repeated attempts to reach this customer had no response."
Richard M.
Jan 2013
Guarantee Service Team Of Professionals repaired my house after a tree branch put a hole in my roof after Hurricane Issac. I found the company to be very skilled in all phases of the work.
The only negative was the sheet rock work. Guarantee was so busy after Issac that they used a sheet rock sub, The sub did very poor work. After another try, the sub's work was still unacceptable. After that, the sub was fired and Guarantee's own people did the work satisfactorily. This cause about a three week delay in completion of the work.
I found the Project Manager to be very knowledgeable and attentive.
The only negative was the sheet rock work. Guarantee was so busy after Issac that they used a sheet rock sub, The sub did very poor work. After another try, the sub's work was still unacceptable. After that, the sub was fired and Guarantee's own people did the work satisfactorily. This cause about a three week delay in completion of the work.
I found the Project Manager to be very knowledgeable and attentive.
Response from Guarantee Restoration Services
"The trust our clients give us, in dealing with their property loss, is taken seriously at Guarantee Service Team of Professionals. With any project there is the potential for missteps, but that doesn’t remove any responsibility on our part. Since 1974, Guarantee Service Team’s philosophy has been to treat the customer and their property with respect, to do the job right the first time and to make right when something goes wrong. We thank this client for their business and their confidence in working with us in the future."
Debbie W.
Mar 2011
Everyone we dealt with was caring as well as competent and professional....always available, on time, and unfailingly polite. Their experience and excellent subs got us through a stressful situation. Our insurance adjuster sent them to us and we understand why!
Response from Guarantee Restoration Services
"We are happy that you were pleased with our work! Thank you for your trust in Guarantee Service Team."
Isabelle L.
Jan 2010
This was a scary and harrowing experience. But Guarantee was there for us every step of the way. Danny Bowers was the project manager. He worked diligently with the insurance adjuster, eventually helping to get about 40% more than the original adjustment. Then he carefully took us through the entire process. It took over one year from the fire until everything was finished. We always felt in complete control of the process, and that Mr Bowers provided excellent advice, but also listened carefully to all of our concerns. We could not be happier with the finished product. Everything exceeded our highest expectations. The house is like new and there is absolutely no evidence that there was ever a fire. We cannot recommend this company highly enough. They dealt with us with the utmost integrity and professionalism
Response from Guarantee Restoration Services
"Thank you for your business and for your feedback."
Licensing
State Contractor License Requirements
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FAQ
Guarantee Restoration Services is currently rated 4.1 overall out of 5.
Guarantee Restoration Services accepts the following forms of payment: CreditCard
No, Guarantee Restoration Services does not offer free project estimates.
No, Guarantee Restoration Services does not offer eco-friendly accreditations.
No, Guarantee Restoration Services does not offer a senior discount.
Yes, Guarantee Restoration Services offers emergency services.
No, Guarantee Restoration Services does not offer warranties.