Guarantee Girls

The company showed up on time, and did a good job. But the only issues was they mopping. My husband didn't care for the way they mopped the floors.

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First, house cleaning preferences are very subjective and personal.  I want to put that out there as the frame in which to read what follows.

I really liked that they cleaned the base boards, steam cleaned my bathroom tile, and dusted every surface (even lifting objects).  They also got up mineral stains around sink drains, which shows nice attention to detail.  They arrived promptly on time (to the minute!), and they worked hard the whole time the were here.  That's all excellent -- worthy of an "A" rating. 

What kept them from getting a perfect grade is that they did not actually wet mop my hardwoods. I had understood when I booked them that they would, but I think my understanding of mopping and theirs is not the same.  They used 3 dust mops (for different parts of the house), spraying the floor, and then swishing.  That process got up some dirt, but it also left some and just moved dirt around. It didn't leave me with a pristine shine on the hardwoods--the test for a really clean wood floor.  The floors are definitely better, but not great.  I also found some spots on the kitchen floor that I had to clean up myself with a paper towel and vinegar solution after they left--they'd just swished over them.  Overall, the hardwood floor cleaning was just mediocre due to the method used.  (If you have tile and not hardwoods and can have them steam clean them, I think you can look forward to better results from them--the white tile in my bathroom looks terrific--even the grout. Steam cleaning is not an option with my wood floor's finish.)

Other than the hardwoods, the rest was quite good.  The bathrooms were left very clean and pristine, and they did a nice job in the master bedroom.  (They did not clean the windows, but I didn't ask them to, as that would have added several hours more to the cleaning time.)

My other reason for not giving an "A" was the smell of their cleaning products and so-called fresheners.   They use harsh, commercial chemicals (Mr. Clean/Spic-n-Span type sprays).   This is very subjective and personal to me, but I detest the way that stuff smells.  I spent most of the day trying to air out the house to get that chemical smell out.  It didn't smell "clean" to me -- it smelled toxic.  Even my husband commented on the "stinky chemical smell" when he got home--and he isn't smell-sensitive.   Admittedly, if you already use those commercial chemical cleaners and don't mind their odor, you might not even notice it!   I will invite them back but ask that they use my own non-stinky cleaning products (Seventh Gen, Mrs. Meyer, Method, etc.), or just vinegar solution with lemon EO.  Hopefully that will leave me with better air in the home when they go -- and give those ladies' lungs a break for a few hours too.

For the first visit, I let them go about their work, doing it "their way."  That's the only way I can fairly assess a new service.  I'm going to try them for regular visits for a couple of months, but with them using products that I supply instead of the ones the company supplies.  The bottom line is that the ladies they sent were honest, hard workers, which is the most important thing.   I'm hopeful that as we learn to work together, we can end up in a long-term business relationship with regular cleaning visits.

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I was impressed.

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I called on Monday and was able to schedule an appointment for Tuesday at 9am. The cleaning lady arrived promptly at 9am and worked for approximately 3 hours. The work was awesome - I asked that she focus on the kitchen and bathroom, which were both in bad shape. When she left my son snapped photos of the toilet and refrigerator, both of which were spotless. Great job, I would hire Guarantee Girls again anytime I need help in the Baton Rouge area. Thanks!!

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When I first started using this company over a year ago, the initial cleaning consisted of 2 cleaners. The service was great, they were thorough and I set up bi-weekly service. Once I set up bi-weekly service the 2 cleaners dropped to one and so did the quality of the service. I started noticing that the cleaning appeared to be rushed, and things were not as clean as they needed to be. About the time I was ready to cancel them, they would tell me that they were sending another cleaner because the other girl no longer worked there. I continued to use them thinking the service may be better with a different cleaner. At first the service would be great and then I would notice a decline in the quality. Also they are consistently late and not flexible on showing up at a requested time. My husband works late nights and when I needed them to show up at 10 or 11 in the morning it always seemed to be a problem. They did finally send a cleaner that I really liked but as time went on it became impossible for her to be at my house for 10 or 11. It either had to be 8 or 9 in the morning or 2 or 3 in the afternoon. 8 or 9 was too early for us and 2 or 3 was too late because this cleaner took 3 hours to clean my house. Finally, they asked me if they could send another cleaner because my cleaner just couldn't be at my house for that time! That's ridiculous! Another cleaner can make that time but not the one I liked and had been using- weird! I finally had enough and just discontinued them today. You get what you pay for - these people are not consistent or dependable. Another incident - My daughter works for an apartment complex and needed to have an apartment cleaned for an unexpected inspection. Even though it was the same day I decided to check to see if someone could possibly go out there that afternoon to clean it for her. I spoke to Lauren who is very nice and professional. She said she actually had a cleaner that could go out and clean that afternoon at 2. My daughter was so excited because she was going to have to do it herself if they couldn't make it. This freed her up to go back to work. Twenty minutes before the appointment Miriam called to say the girl couldn't be there! This really put my daughter in a big bind and Miriam didn't seem very concerned at all. Not dependable!

They were very good fast and the house was cleaned perfectly I will be using them in the future

Came in a gave house a deep cleaning. Also, cleaned rugs and draperies.

Very Well. They were a little late because of extra time needed for a previous customer.
Nicole and Elena were organized, pleasant, and thorough.

general cleaning forgot to clean shower in bathroom shower curtain still had slight mildew on it overall claening was good i would probably use them again but be more observant and instructive at that time the girls were very professional initally setting up the appt was confusing but was soon straighten out by Miriam

Angel and Janet always do a wonderful job!

I found Guarantee Girls through Angie's list. After going to their website and requesting a free quote, the receptionist called me back within a few days. She took some house information and gave me the quote. She was not pressing and gave me some time to call her back to select a date and time. She thouroughly explained what work would be performed. Jane and Mary arrived a little early which was nice. They were very professional. After giving them a tour and a priority list, they got to work. They took their time and were very detailed. Also, they seemed to have fun which was great. I was very impressed with the level of detail they used to clean.

Awesome job! My home smells great when they leave.

Lauren is the sweetest young lady. Neatly dressed and professional. and quot;Her smile is contagiousand quot;. She works quickly but misses nothing.

Lauren pays attention to details. When she left I went to my bedroom. The room was beautiful and the lights were dim. Made me want to take a nap!

Great job Lauren!!!!!!

I have been useing their service bi-weekly for about a year now.
My house cleaner Autum is awesome! She is very professional, has a great personality and work ethic!

This is our 3rd girl from this place.  We have used Guarantee Girls for over 6 years.

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