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Custom Security Systems Inc
Smart Home System - Install or Service, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,
About us
Custom Security Systems is the only Baton Rouge security company that owns and operates its own monitoring station. Our UL-listed station monitors your security system through phone lines, cellular transmitter or internet. Your calls are answered 24 hours a day; you never get an answering machine. Custom Security is proud to offer a 12-month guarantee on performance, materials and workmanship on your residential security system. If the system does not perform satisfactorily, we will replace it or buy it back at full price. Because we are an Authorized First Alert Professional Dealer, Custom Security is the only Baton Rouge company that offers a lifetime warranty on First Alert keypads for current monitored customers.We have been part of the Baton Rouge community since 1978, Custom Security has many long-time employees in all of its on-site departments assuring you that the most experienced local alarm company in this area is working for you. We are locally owned and operated, services are never subcontracted.
Business highlights
Emergency services offered
47 years of experience
Services we offer
Alarm Systems. Camera Systems. Fire Systems. Alarm Monitoring. Home Security. Electronic Door Locks. Climate Control. Lighting Control.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.927 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 15% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 27 reviews
Ron L.
Jan 2020
Short and sweet.
Response from Custom Security Systems Inc
"Thanks, [Member Name Removed]! We appreciate your business."
Susan B.
Jul 2019
We were very pleased, reasonable price and easy to work with.
Response from Custom Security Systems Inc
"Thanks, [Member Name Removed]. We are happy to have your business!"
Beth G.
Dec 2015
unknown
Janet F.
Nov 2015
They were on time as usual I really like doing business with them
Response from Custom Security Systems Inc
"Thanks so much for your rating. We appreciate it and your business."
Janet F.
Oct 2015
It went very well and didn't take long
Sabrina R.
Jul 2015
unknown
Response from Custom Security Systems Inc
"Thanks very much for taking the time to add your kind comments. We do appreciate it."
Jeff B.
Jun 2015
Horrible! Details are above. We give this company a F!
UPDATE 8/21/15: We have worked everything out with Mr. Ronnie. He has been extremely helpful and came to our home personally to resolve our situations. He showed that he truly cares about not only his company's reputation but also about his clients. Everything has been working perfectly. We are so happy with our security system and the response from Mr. Ronnie. We highly recommend Custom Security to everyone looking for a reliable security system owned by someone who truly cares about you and your happiness with your system. It is so nice to be able to feel safe in our own home and know that someone is monitoring our security system at all times. This is one decision thst you will not regret!
UPDATE 8/21/15: We have worked everything out with Mr. Ronnie. He has been extremely helpful and came to our home personally to resolve our situations. He showed that he truly cares about not only his company's reputation but also about his clients. Everything has been working perfectly. We are so happy with our security system and the response from Mr. Ronnie. We highly recommend Custom Security to everyone looking for a reliable security system owned by someone who truly cares about you and your happiness with your system. It is so nice to be able to feel safe in our own home and know that someone is monitoring our security system at all times. This is one decision thst you will not regret!
Response from Custom Security Systems Inc
"We are currently working on this issue with the customers."
Susan B.
May 2015
unknown
Response from Custom Security Systems Inc
"We appreciate the rating and are glad you had a good experience with our company. Thanks very much."
May D.
Mar 2015
I like the way they presented their product. They did the best job. It was very good. It's working out great.
Response from Custom Security Systems Inc
"We appreciate the kind comments and glad you are happy with the system. Let us know if we can do anything for you."
Sophie G.
Mar 2015
unknown
Gail D.
Jan 2015
unknown
Response from Custom Security Systems Inc
"(Member name removed), Thanks so much for the positive comments. We strive hard to take care of our customers, and it's always nice when we hear that we did just that. We appreciate you choosing our company. Thanks again for the comments. Christy"
Anita K.
Sep 2014
I have always been impressed with the professionalism of Custom Security. I had another Company before and was so happy to switch to Custom Security.
Response from Custom Security Systems Inc
"Thanks so much for taking time to share your experience with us and the Angie's List community. We are always grateful to hear comments from our customers, especially our long-term ones. Thanks for your continued business. We sincerely appreciate it."
Patricia B.
Aug 2014
Everyone that I have worked with so far has been super nice and helpful. It took about 3 weeks to get the work done, but the installers were very nice and professional. Cleaned everything up and answered all my questions.
Lori F.
Jul 2014
Great company, with professional, courteous staff.
Response from Custom Security Systems Inc
"Thanks very much for your comments and rating. We appreciate your choosing us for your security."
Tracey B.
Jun 2014
Custom always quick to respond, prices are affordable, and it's always nice to support a local company!
Response from Custom Security Systems Inc
"Thanks very much for the comments. We feel one of our best assets is that we are local and are thrilled when people in the community support us. We appreciate your business."
John L.
May 2014
The service was great, as always! It only took a ten minute phone call for Corey to explain and help me choose my options. I scheduled an appointment for the next day! The installer, Chris, showed up on time, with the correct parts and was done in less than an hour. Chris was very polite, professional and cleaned up after himself. He took the time to setup the system to my specifications then reminded me to test it before he left. It worked perfectly.
Interestingly, when discussing options to get my security systems off of the land line, I was discouraged from moving to an internet based system even though it was more expensive. Both the salesmen (Corey) and the installed (Chris) explained that the internet providers will often take the system down for short periods of time at night for upgrades and maintenance. This causes "trouble alarms" in the house which are irritating. I appreciated their honesty since I am a gadget freak and would have jumped at an internet solution.
The true measure of a security system provider is not the number of gadgets, bells and whistles, nor free installation. Its really all about service after the sale. Custom Security has always responded promptly and professionally when we have had a problem or question.
I have been a satisfied customer for many years and continue subscribe to their service for years to come.
Interestingly, when discussing options to get my security systems off of the land line, I was discouraged from moving to an internet based system even though it was more expensive. Both the salesmen (Corey) and the installed (Chris) explained that the internet providers will often take the system down for short periods of time at night for upgrades and maintenance. This causes "trouble alarms" in the house which are irritating. I appreciated their honesty since I am a gadget freak and would have jumped at an internet solution.
The true measure of a security system provider is not the number of gadgets, bells and whistles, nor free installation. Its really all about service after the sale. Custom Security has always responded promptly and professionally when we have had a problem or question.
I have been a satisfied customer for many years and continue subscribe to their service for years to come.
Response from Custom Security Systems Inc
"[member name removed], Thanks very much for your comments. We are thrilled when our subscribers take time to let us know about their experiences. Corey and Chris are both excellent representatives of our company, and you can be assured that they will be recognized. If we can do anything for you, please don't hesitate to contact us. We sincerely appreciate your comments, and most of all, your continued business. Christy"
John C.
Mar 2014
Arrived on time, gave me an estimate. After a couple of days we scheduled the work. Custom Security was very flexible in the scheduling. showed up on time. Since this is a historic home, there were some questions and the installers always asked me and a supervisor before doing anything important. Good job.
Arthur A.
Mar 2014
The people I dealt with were very professional and easy to deal with.
Linda H.
Feb 2014
.
Kathy P.
Feb 2014
It went well.
Janice P.
Feb 2014
The one service call we had did not hold up (failed after just a few days) and they could not respond the next day before we left on an extended trip.
Response from Custom Security Systems Inc
"[removed member name] We apologize for the issues you are having with your thermostat. We want to make this right for you. One of our service technicians will be there today, if it is convenient for you."
Cynthia F.
Jan 2014
If anything triggers the alarm, they will call me and make sure everything is okay. I chose them because it’s owned and operated by a retired Baton Rouge city police chief. It’s a local company so it stays in the community. My calls and the alarms are answered promptly. Their call center is here in town. The entire local sheriff’s department and the city police recommend them.
Response from Custom Security Systems Inc
"[member name removed], Thank you for the most positive review of our company. We sincerely appreciate your taking the time to share your kind words with others. I do want to clarify one point in your statement. We were fortunate to have retired Chief Wayne Rogillio as a spokesman for us for a number of years, however he does not own our company. Mr. Onne Heeren is our company's founder. Again, thanks for taking time to share your thoughts with us. -Christy"
Donald W.
Nov 2013
Installed as quoted. Installers were on time and finished as promised.
Scott B.
Nov 2012
unknown
Guy G.
Jul 2011
Always first rate. Technicians know their system (and mine) inside and out. I have never had a problem with Custom Security, never. Their monotoring service has also been great since day one (nearly 4 years ago). Highly recommended!
Licensing
State Contractor License Requirements
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FAQ
Custom Security Systems Inc is currently rated 4.9 overall out of 5.
Custom Security Systems Inc accepts the following forms of payment: CreditCard
Yes, Custom Security Systems Inc offers free project estimates.
No, Custom Security Systems Inc does not offer eco-friendly accreditations.
No, Custom Security Systems Inc does not offer a senior discount.
Yes, Custom Security Systems Inc offers emergency services.
No, Custom Security Systems Inc does not offer warranties.