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Crystal Clear Pool Service
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
Family owned & operated.
Business highlights
45 years of experience
Services we offer
Pool chemical, pool cleaning & pool chemical delivery.
Amenities
Free Estimates
Yes
Reviews
3.915 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 53% | ||
| 20% | ||
| 7% | ||
| 7% | ||
| 13% |
Showing 1-15 of 15 reviews
Larry D.
Apr 2019
Ray was very responsive and his team did a really good job with getting the pool cleaned and sparkling clear again. Even with problems with the liner from emptying the pool with a high water table, they were able to get the liner back in place and in a few days pool was ready to go. Would hire again. Using them now for weekly chemical maintenance.
William M.
May 2018
Unreliable. Moved out of town, did not clean pool for months. Insisted they did and kept billing me.
Cassandra G.
Feb 2017
Ray's guys were great! They drained, cleaned, and repaired the pool. The rate was very reasonable. I even hired them for weekly maintenance. I would recommend them to anyone who needs pool service! Before Ray, I was considering filling it in.
Darlene G.
May 2014
Been pleased with their service for many years
Ashley D.
Dec 2013
Supplied and maintained all pool chemicals
Marilyn O.
May 2013
We were able to use their suggestions, on the phone. At first, nothing worked and we set an appointment within a four hour window in two days. However, we tried their suggestions a second time, the spa kicked on and we have had no problems since.
Mark F.
Apr 2013
I have been using Crystal Clear for a couple of months now. I initially
called to get my pool ready for the spring since it had turned over
winter. Ray is responsive to my questions and concerns. Overall I am satisfied.
called to get my pool ready for the spring since it had turned over
winter. Ray is responsive to my questions and concerns. Overall I am satisfied.
Maria M.
Sep 2012
Ray comes out every Tuesday morning to clean the pool and check on the chemical levels. We have used his services for the last 6 months and the cost is approximately $200/mo. He is punctual, efficient and very professional. He also had been very helpful with regard to pool pump problems by referring us to very professional associates to fix the issues. I would highly recommend Crystal Clear Pools and have done so to friends.
Markay B.
Jun 2012
Bad when a customer service type business has poor customer service. You can't show up when you say, I don't need you.
Response from Crystal Clear Pool Service
"The customer contacted us the week before the July 4th Holiday. She had a pool that was in pretty bad shape. The salt water chlorinator must not have been working because there were chlorine tablets in her skimmers and shock packets all over her yard. She wanted us to come in and fix a problem that we didn't create right before the holiday. I should have probably not even tried to take on the pool after she threatened me with a bad report on Angies List during our first phone conversation, but I guess you live and learn."
Charles S.
Apr 2012
Missed cleanings. Used chemicals improperly. Put chlorine tables in the skimmer rather than the chlorinating device. When cleaning the pool left rocks in it. Did not brush algae of side and bottom of pool during cleanings. My pool looks like the swamp thing lives in it now. Ruined my pool. Cost me $1000 to fix it.
Response from Crystal Clear Pool Service
"This customer called us out one day to complain about his pool not being clean. When I arrived there was a single pebble on the deep end of his pool. Other than that pebble it was spotless and sparkling blue. He claimed it was there when he went to work that day, and still there after cleaning. I didn't argue with him, but just got it out instead. Then my employee tells me that the customer would go and brush the sides of the pool while they were there and in the process of cleaning it. We can't brush the sides if he is doing it before we even get a chance to do it. I never understood that. As far as ruining his pool and it costing him $1000 to fix it, that is just not true. I have a cell phone photo from the last day we serviced this pool, and it was in great shape. We keep photos of all pools after they've been cleaned for this very reason. I find it very hard to believe that he wouldn't sue us (or even call me) if we caused $1000 in damages to his pool. Also, he didn't mention how happy he was that we were able to get the stains out that he had been fighting unsuccessfully for years. He thanked me several times for doing that, but forgot to mention it in this review."
Renee H.
Oct 2011
Kelly provides weekly chemical services plus cleaning every other week. They are now keeping me up to date with equipment failures so I can arrange for service/repair.
MARY W.
Sep 2011
They did not work out. They were going to do something to my fiberglass pool that is just unheard of and that is drain it to clean it. I ended up with another service that cleaned it without draining it. Because there is so much ground water in southwest Louisiana if you even drain a little water out of a fiberglass pool it will float to the surface and crack. They had been our pool service for 20 years but our pool pump broke so we dropped service with them. When we got the pump fixed it needed cleaning but they were unable to do what we needed. I will not use them again in the future. They have changed owners twice since we began using them in 1992 so that may be contributing to the problem.
Rick K.
Aug 2011
Initially, the pool was not staying blue, but after a few weeks they finally got the chemistry correct and it is Crystal Clear now.
MARY R.
Dec 2010
They are professional and dependable. When they are done, the pool looks beautiful and everything is in WORKING order. They do not leave any evidence that they have been in my backyard (trash, empty chemical bottles, cigarette butts...etc)
Curtis B.
Jun 2009
Very inexpensive for just doing the chemicals. Very polite and proffessional.
Licensing
State Contractor License Requirements
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FAQ
Crystal Clear Pool Service is currently rated 3.9 overall out of 5.
Yes, Crystal Clear Pool Service offers free project estimates.
No, Crystal Clear Pool Service does not offer eco-friendly accreditations.
No, Crystal Clear Pool Service does not offer a senior discount.
No, Crystal Clear Pool Service does not offer emergency services.
No, Crystal Clear Pool Service does not offer warranties.