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Excellent! They were forthcoming when it was dropped off that estimates usually take a maximum of two weeks; and that once the estimate is accepted, the work is generally completed for pick-up the following business day. They explained that if I felt the mower was not worth the cost of repair that I could leave the mower with them which they would use for parts for other repairs, saving other customers $$ for used parts, which they do when advisable. When they called with the estimate (Mike), he said the old mower was actually in good shape but for my apparently having used old gas in it, which was absolutely true. Mike took the time to explain how the fuel breaks down and that he would not advise using fuel older than three months in Anything. That was really helpful info for me, a female. I was just surprised at the level of professionalism and courtesy ... the time he took with me. I accepted the quote and picked up the mower the following Saturday. Very grateful for the Sat. hours! Again, it was Mike who helped me. He cranked the mower and pointed out some other parts that they replaced at no charge because they were used (hand-screws and the like on the handle that were frozen and/or broken off so that I could not collapse the handle any longer. The mower practically looked like new. THey had really cleaned her up!
Thanks Clifford's! And thanks, Mike.
P.S. They don't really seem to answer their phone, And I do wish they would add a pick-up service to their services. It would be worth an additional $20 to me!
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