| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 1% | ||
| 1% | ||
| 0% | ||
| 0% |
"Thank you!"
"We called you immediately after your initial inquiry. We apologetically told you we could not come that far during our busy season. We even attempted to give you a referral to a reputable firm in your area. I believe we were quite responsive and even attempted to be helpful in you getting your needs met. You gave us an F for responsiveness. It seems to me you were frustrated that we would not come to [Removed Member Location] but that doesn't have anything to do with responsiveness. We responded to you in every way that we could. Your review is innacurate. Please don't call us again."
I couldn't ask for better results. I was kept up to date on when they were coming out, exactly what they were going to do and how. I received a follow up call after the job was complete just to make sure I was satisfied. And I was. Will recommend them always.
The work was done in a workmanship manner with good communication between Zeff, his two lead supervisors and myself. The cleanup was noticeably better than the last time I used him in 2013. This time, they brought rakes and blowers. I found some minor shrub damage and a few small branches on the ground and in surrounding shrubs that their cleanup missed. But this was acceptable considering the amount of work that was accomplished and the extent of our landscaping which surrounded all of the trees in question.
The only minor complaint was that he had to delay our work due to rain outs. But that also was acceptable.
Shortly after work began, the owner showed up to give me a run down on what was going to happen throughout the job, from beginning to end. I walked around from time to time to watch, and the workers didn't mind at all. I even asked if I could keep a stump for myself, and they cut it to size and set it to the side for me. About the time they started grinding the base of the tree the assistant to the owner showed up to check on the job, and spoke with me for a few minutes. I would like to say both he and the owner were very receptive to all of my questions. By 11:15 the job was done, the mulch was spread around the area evenly, debris was removed, and they were packing up and leaving the neighborhood.
The reason I called Biggz was that I know they do good work. They had removed some trees in my mother's yard several years ago, and did an excellent job. They were prompt, courteous, professional and very reasonably priced. And they did not leave the yard in a mess. I will certainly call them again if I need a tree service.
"Thank you much for allowing us to do business with you. Have a nice week!"
"Thanks again for the business. I'm so glad you guys are a client of ours. Have a nice day!"
However, we had agreed that they would return to do two things: 1) fill hole the fallen tree made in the limestone driveway and 2) grind the stump at a discount because I was flexible on timing.
1) after several calls, they never filled the hole but agreed to pay me for filling. I bought limestone at home depot and filled the hole myself many weeks later. I sent the amount to him, not charging for labor, they never repaid me for the limestone as agreed.
2) after tons of calls and now over 6 months later, they never returned to grind the stump.
So they get good ratings on price, quality, and punctuality as far as the tree was concerned but bad ratings on professionalism and responsiveness on finishing the work. Unfortunate.
UPDATE: 1/22/16 How people respond to criticism is also important. In this case, Biggz responded immediately and resolved everything, both reimbursing me for the limestone and coming out to grind the stump. Sometimes things get lost in the shuffle and I think it?s only appropriate to give them the benefit of the doubt. I?ve bumped up the two lower scores by a notch to average the response with the initial issue. And since I do believe this isn?t something they would let happen again, I?ve updated to ?would use them again. Thank you for resolving everything in a professional manner.
"You're absolutely right. I definitely dropped the ball on this one. I sincerely apologize. It is unfortunate that your review is necessary to motivate me and I have no excuse. We will grind the stump and compensate you for your limestone. Again, my sincere apologies. Zefferino"