Went well, no complaints. In and out.

Biggz came out promptly on the day of the work and the owner arrived shortly after the work crew, walked them through all the work and made sure I knew which member of the crew to talk with if I had any questions. Biggz arrived with a large crew and several pieces of machinery and very quickly and efficiently pruned the tree. I was impressed with their work.

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Awesome! I called 4 tree companies. I responded but could not come out until next week. Matt Garcia responded to my call within 15 minutes and was at the house 30 minutes later. He was able to remove the limb, haul it to the front yard had it chipped. This company will be my "go to" tree company from now on!

They trimmed it perfectly cleaning as they worked. We asked for some additional work when they finished and they can did that perfectly. I highly recommend.

The crew showed up on time and got right to work. They completed all the work faster than expected. I would definitely hire this company again.

They would not come to Walker to give an estimate. It was to far and they had no work in the area. Tried to give another service but didn't need them to refer another service. Will not ever call them again.

Everything went great; communication in advance was done properly to avoid issues with scheduling multiple parties (situation with tree sitting on multiple lots), and removal was extremely quick/professional. They were also very prompt in communicating quotes in advance, information on what was needed, etc. Would highly recommend for any sort of tree service.

I chose to go with them because of the price.

From the first contact, it took about 3 months. Good. They left the area clean. 

They did great. That's why I continue to use them because they did a good job.

I've been using them for probably about 5 years.

This was my second time using Biggz. I requested an estimate and was called very quickly. We scheduled an appointment for them to look at the work that was being requested. After we met, I later received an email with a link to the estimate. I asked for a modification to the requested work and was provided a new estimate. I was able to approve the estimate online. They said they'd call when they had a date available. The 2016 flood occurred after that, but they called within just a couple of weeks with no real delay. They set a date and I took off work for a couple of hours to meet them just b/c I wanted to be there. They were quick and left everything neat. My only negative is there were chunks of tree that I'm assuming were from the stump grinding, that went into my flower bed on the side of the house. Overall, I'm happy with the professional way they handle their business. I would recommend them.

unknown

I couldn't ask for better results. I was kept up to date on when they were coming out, exactly what they were going to do and how. I received a follow up call after the job was complete just to make sure I was satisfied. And I was. Will recommend them always.

unknown

Positive experience all the way through. The office staff returned my call on the same day and promptly scheduled an appointment. The provider arrived on time and was very thorough in his inspection of my tree and potential causes for the stress. He gave me his recommendation on ways to improve the health of the tree, although that did not include work for him at this time. 

The work was done in a workmanship manner with good communication between Zeff, his two lead supervisors and myself.  The cleanup was noticeably better than the last time I used him in 2013.  This time, they brought rakes and blowers. I found some minor shrub damage and a few small branches on the ground and in surrounding shrubs that their cleanup missed. But this was acceptable considering the amount of work that was accomplished and the extent of our landscaping which surrounded all of the trees in question.

The only minor complaint was that he had to delay our work due to rain outs.  But that also was acceptable.

Z is very responsive and willing to discuss the job and answer any questions. The job was done quickly and professionally. There was an incident resulting in the breaking of a branch of a young fruit tree. Z came out immediately to inspect the tree and reassure me that everything was ok (the tree fruited and did great). The new tree looks great and bloomed beautifully. I had some questions about the health of the tree a few months after the job was complete and he came out to look at it and discuss it with me. I really appreciate the degree of customer service Z and the company provide.

     They called and confirmed they would be here around 6:45 A.M. the day before they arrived. The crew showed up at about 6:50. Usually when contract work is being done, the workers will wait around for the guy in charge to give directions. Not this crew. They had a plan and put it into action. A few guys started throwing lines/ropes, another started gearing up, everyone else started prepping the equipment. The worker in charge came and introduced himself to me, then by 7:10 they were up the tree and cutting. I also pointed out where I had done some plumbing work in the back yard, and the crew was very respectful to watch their step where I had the work done. 

     Shortly after work began, the owner showed up to give me a run down on what was going to happen throughout the job, from beginning to end. I walked around from time to time to watch, and the workers didn't mind at all. I even asked if I could keep a stump for myself, and they cut it to size and set it to the side for me. About the time they started grinding the base of the tree the assistant to the owner showed up to check on the job, and spoke with me for a few minutes. I would like to say both he and the owner were very receptive to all of my questions.  By 11:15 the job was done, the mulch was spread around the area evenly, debris was removed, and they were packing up and leaving the neighborhood. 

I was concerned that a tree in my yard might be too close to the house and may need to be removed, although I preferred to keep the tree.  I left an email request for a consultation late one afternoon and received a call back the next morning.  An appointment was made for the consultation at a time convenient to me, and a very nice gentleman arrived promptly.  While he could have told me that of course, the tree needed to be removed, he did not.  The tree is healthy and is not a threat to the house, so no action is needed.  He could not have been nicer and did not charge me for the consultation. 
  The reason I called Biggz was that I know they do good work.  They had removed some trees in my mother's yard several years ago, and did an excellent job.  They were prompt, courteous, professional and very reasonably priced.  And they did not leave the yard in a mess.  I will certainly call them again if I need a tree service.

unknown

unknown

The tree removal itself was excellent with everyone showing up on time on the day scheduled. Workers were courteous and efficient. The work was performed with a crane over the top of my house and without any damage to the roof or nearby wires. They did good work, but...
However, we had agreed that they would return to do two things: 1) fill hole the fallen tree made in the limestone driveway and 2) grind the stump at a discount because I was flexible on timing.
1) after several calls, they never filled the hole but agreed to pay me for filling. I bought limestone at home depot and filled the hole myself many weeks later. I sent the amount to him, not charging for labor, they never repaid me for the limestone as agreed.
2) after tons of calls and now over 6 months later, they never returned to grind the stump.
So they get good ratings on price, quality, and punctuality as far as the tree was concerned but bad ratings on professionalism and responsiveness on finishing the work. Unfortunate.
UPDATE: 1/22/16 How people respond to criticism is also important. In this case, Biggz responded immediately and resolved everything, both reimbursing me for the limestone and coming out to grind the stump. Sometimes things get lost in the shuffle and I think it?s only appropriate to give them the benefit of the doubt. I?ve bumped up the two lower scores by a notch to average the response with the initial issue. And since I do believe this isn?t something they would let happen again, I?ve updated to ?would use them again. Thank you for resolving everything in a professional manner.